Ms. [redacted] brought her BMW in for a scheduled appointment on 4/13/2015 to have control arm bushings installed and a driver's side window problem diagnosed. The control arm bushings had to be special ordered for Ms. [redacted]'s vehicle and paid for in advance by Surratt Tire & Auto...
center. Ms. [redacted] has not paid for the parts. Ms. [redacted] had made this appointment on her last visit and in doing so reserved a three to four hour block of my mechanic's time to have this work performed. Upon arrival Ms. [redacted] stated that she did not wish to have the control arm bushings repaired at this time, however that she would still like to have the window diagnosed that did not work properly. There was no advance call to inform my company that Ms. [redacted] did not wish to have the parts installed, or allow my mechanic ample time to fill his reserved block with work from other customers. The mechanic began checking Ms. [redacted]'s vehicle over for window and power related problems, since the window motor and regulator are inside of the door panel, the door panel must be removed along with the air bags in the door. This procedure takes some time to perform. I personally wrote up the estimate and discussed it with Ms. [redacted]. She mentioned that she did not wish to have the work done at that point. I mentioned to her that if there were a way to get her window to stay up that I would have my mechanic try to do so. Unfortunately there was no way to keep the window all the way up without repairs. Our diagnostic fee of $89.95 is posted above the counter in plain view. I apologize if there was confusion on Ms. [redacted]'s behalf. I feel that I am fairly and justly entitled to a diagnostic fee for my mechanic's time in diagnosing this problem and putting Ms. [redacted]'s car back together. Sincerely,G. William Surratt II
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not view the business of automobile maintenance and repair as what one wishes for. I explained to the owner of the repair shop that I did not have funds available to complete repairs in excess of $400.00. The work order he submitted on both repairs were in excess of $400.00.Similarly, none of the disclosed statements from the business were forthcoming at the said appointment. I told him I did not have funds in excess of $400.00 not once but twice. There was no discussion of parts or service of further appointments. That is my complaint. I did not request a computer diagnostic in that three companies had previously reported diagnostics. I initially made an appointment for tires with the business. The company is not my mechanic . As I was discussing tire options the owner included his profession of pride in his business and asked me if they could perform any services to my automobile. I believe competitive pricing for some of the work is a good policy. He asked me if his company could perform the work. There was not effective communication and the window was in worse condition after their said diagnostic testing. Also, the owner seems to be much more well versed in complaining, withholding facts pertinent to the subject, causing damages , as well as soliciting than myself.
Regards,
[redacted]
Ms. [redacted] brought her BMW in for a scheduled appointment on 4/13/2015 to have control arm bushings installed and a driver's side window problem diagnosed. The control arm bushings had to be special ordered for Ms. [redacted]'s vehicle and paid for in advance by Surratt Tire & Auto...
center. Ms. [redacted] has not paid for the parts. Ms. [redacted] had made this appointment on her last visit and in doing so reserved a three to four hour block of my mechanic's time to have this work performed. Upon arrival Ms. [redacted] stated that she did not wish to have the control arm bushings repaired at this time, however that she would still like to have the window diagnosed that did not work properly. There was no advance call to inform my company that Ms. [redacted] did not wish to have the parts installed, or allow my mechanic ample time to fill his reserved block with work from other customers. The mechanic began checking Ms. [redacted]'s vehicle over for window and power related problems, since the window motor and regulator are inside of the door panel, the door panel must be removed along with the air bags in the door. This procedure takes some time to perform. I personally wrote up the estimate and discussed it with Ms. [redacted]. She mentioned that she did not wish to have the work done at that point. I mentioned to her that if there were a way to get her window to stay up that I would have my mechanic try to do so. Unfortunately there was no way to keep the window all the way up without repairs. Our diagnostic fee of $89.95 is posted above the counter in plain view. I apologize if there was confusion on Ms. [redacted]'s behalf. I feel that I am fairly and justly entitled to a diagnostic fee for my mechanic's time in diagnosing this problem and putting Ms. [redacted]'s car back together. Sincerely,G. William Surratt II
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not view the business of automobile maintenance and repair as what one wishes for. I explained to the owner of the repair shop that I did not have funds available to complete repairs in excess of $400.00. The work order he submitted on both repairs were in excess of $400.00.Similarly, none of the disclosed statements from the business were forthcoming at the said appointment. I told him I did not have funds in excess of $400.00 not once but twice. There was no discussion of parts or service of further appointments. That is my complaint. I did not request a computer diagnostic in that three companies had previously reported diagnostics. I initially made an appointment for tires with the business. The company is not my mechanic . As I was discussing tire options the owner included his profession of pride in his business and asked me if they could perform any services to my automobile. I believe competitive pricing for some of the work is a good policy. He asked me if his company could perform the work. There was not effective communication and the window was in worse condition after their said diagnostic testing. Also, the owner seems to be much more well versed in complaining, withholding facts pertinent to the subject, causing damages , as well as soliciting than myself.
Regards,
[redacted]