Mark Mitsubishi Phoenix went above and beyond to help me get into a new carI was in a bit of a struggle with ridiculous negative equity and Mark Mitsubishi did everything in their power to ensure I was able to walk away happyWorking with Brandon, Adam, Bruce, and Dylan truly made this a wonderful experience! This is how car dealerships, sales representatives, and finance representatives should treat their customers!
DON'T WASTE YOUR TIME ANYWHERE ELSE! MARK MITSUBISHI HAS YOU COVERED!!!
*** made my car purchase convenient & pain freeHe helped me find a nice assortment of vehicles to choose from & provided me the information I needed to make a decision on my new vehicleThank you
I recently pick up a used vehicle here a couple weeks ago, I have been searching and comparing prices on the web with varies of dealershipI got in touch with Brandon which was one of their internet sales repWe email back and forth a few time as I had some questions with the vehicle I am interested inWe set up an appointment so we can discuss about my interest, I arrived there around 7pmOne of the rep said Brandon left for the day so I got in touch with another rep, no biggieWe discuss about what I wanted to do with my vehicle, we came to a deal, I was going to return this week to make the dealBrandon emailed me thanking me for stopping in, I told him I would be in a couple of day to do the tradeI asked him a few question about the vehicle, any issues, accident etcHis respond was "the car is great with no issues at all"I said perfect I will be in tomorrow, we made another appointmentI arrived the following day to find out Brand left for the day again even tho we made an appointment, seems like Brandon doesn't exist and he just a virtual dummy to take the blameWe got swith the trade and left with another repWhen I got home I have found that the right side mirror doesn't fold in like the left and it flaps when I drive, very unsafe since I can not see my right sideI told it back to get it check out my the dealer, the GM said that they do not cover it since its not a safety concernHow is it not a safety concern when my right mirror is flapping around when driving? All in all DO NOT buy a vehicle from this place and DO NOT trust themI will not be coming or referring anyone
Re: ID# ***
Please accept this as a response to the complaint filed by *** ***
*** *** did visit our dealership and test drive a new *** ***At the time we were unaware that he was here on the $6,trade in promotion
Once he brought that to
our attention we did clarify what vehicles qualified and which did notAs the ad states “ Please visit *** for full details” the disclaimer on the site reads, “All prices plus tax title license and dealer documentation feeNew car prices include manufacturer's rebateOffers may not be combined with any other offer, promotion, pricing, or incentive$6,minimum trade in special limited to vehicles in new car display areaNot all new vehicles qualify for $6,minimum trade inDealer retains all rebates on all promotional pricing See dealer for compete detailsDealer not responsible for typographical or photographical errorsAll vehicles and offers subject to prior sale and program termination without noticePrices do not include dealer adds or reconditioning feesNot everyone will qualify for certain promotions. Dealer retains all rebates on all promotional pricing
”
In response the statement made by *** *** that we tried to show him cars that he did not want, we did show him and offer the vehicles that qualified for the promotion
In response to the statement made by *** *** that he believes that we intended to mislead and disappoint customers, nothing could be further from the truth. As a business that thrives and relies on customer service we take great pride extending the best customer service. Our model is that without great customer service business will not meet it’s peak potentialThere was nothing ever done to intentionally mislead or disappoint *** ***
We did offer *** *** additional money, while not $6,000, for his trade in as an attempt to keep him happyWe cannot offer more than what the ad states
If *** *** would like to purchase one of the designated vehicles we will indeed offer the $6,trade in promotionIf *** *** would like to pick out another vehicle that does not qualify for that promotion, we will be happy to extend the lowest advertised price to him
The remedy *** *** is seeking (The $6,trade in on a non qualifying unit and also taking the rebates) is not available on the vehicle he picked out and it is also a larger discount that what the ad states
Please let us know if you have any further questions
Went in for service on my 2009 [redacted] left with a 2010 [redacted]. Wasn't planning on trading my vehicle however [redacted] said and told us everything we wanted to hear. I got a better deal on my new car and was very comfortable and happy with my whole experience. This is my second vehicle I've purchased from Mark Mitsubishi and I would highly recommend them to anyone in the market for a new/used car.
The quickest and most efficient car purchase...ever!
Friendly staff and not pushy.
We explained what we wanted, what our situation was, and our terms, and they actually listened. Didn't try to up sell a bunch of unnecessary junk to front load the loan.
Financing terms were so close to where we wanted them, it wasn't even worth haggling over.
In and driving out in my wife's new ride in under three hours. Happy wife, happy life.
Brandon and the rest of the staff are awesome.
Highly recommend!
Good morning MR [redacted]. my name is Dylan GM for Mark Mitsubishi. I received a complaint from Revdex.com about spare keys. I sincerely apologize for not responding I truly never saw it. I have zero issues with reimbursing you for the spare...
keys you made. I emailed Revdex.com when they said we lost our A+ RATING because of no answer. I take pride in our great customer service. Please email me the invoice for the keys and I will mail a check. If you may contact Revdex.com and explain that so we remove this un responded answer I would greatly appreciate it. Again this was a simple oversight as I normally receive all Revdex.com correspondence in my email but I never saw this one. Thank you for you time.
Dylan M[redacted]
General Manager
Mark Mitsubishi Phoenix
Phone: ###-###-####
Fax ###-###-####
[redacted]
Phoenix AZ 85022
Facebook
www.markmitsuphoenix.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I refuse to keep repairing the same issues at the same time every year when it is at the peak of heat in [redacted]. Since the 3rd day of purchase I had asked to get a different vehicle because of the engine light coming on the first day I drove it home and it still til this day it is still on I had to go through a big issue when I had to renew my tags just to keep the light off and pass emissions. this car has several recalls and several major issues that keep coming back. if I take the repair again this time I can gaurantee next year one month after the warranty is up again I will be writing to you again that it went out. So at this point I need them to give me another vehicle I dont care if it is the same payment amount I do not want further issues with this car. I do not have the time or finances to keep repairing this vehicle any longer enough is enough im quite sure if they were in the same predicament they would of went above and beyond til someone did something for them but apparenty they dont care since it is not happening to them. [redacted]i need this issue resolved by trade in ASAP ![redacted] being without air and my daughter red and drenched in sweat is unacceptable this needs to be handled immediately !
Regards,
[redacted]
Yesterday, 7/29/14, After repeatedly returning to the Glendale location to have the same problem fixed multiple times I engaged in a conversation with the service department manager [redacted] about customer appreciation and loyalty. During the conversation I let slip a non threatening, non directed "F" bomb by stating "See, after all that talk about customer appreciation and loyalty, it sounds like you're telling me to 'F' off." in response to him saying that since they were unable to provide the services when they were finished we should end our professional relationship. At this point [redacted] started raising his telling me that he can cuss too and asked if I wanted to go across the street. I then told him I didn't want to continue the conversation and to just go fix my truck which they now refused to fix. I am never going to this location to get threatened by their customer service representatives.
Mark Mitsubishi Phoenix went above and beyond to help me get into a new carI was in a bit of a struggle with ridiculous negative equity and Mark Mitsubishi did everything in their power to ensure I was able to walk away happyWorking with Brandon, Adam, Bruce, and Dylan truly made this a wonderful experience! This is how car dealerships, sales representatives, and finance representatives should treat their customers!
DON'T WASTE YOUR TIME ANYWHERE ELSE! MARK MITSUBISHI HAS YOU COVERED!!!
*** made my car purchase convenient & pain freeHe helped me find a nice assortment of vehicles to choose from & provided me the information I needed to make a decision on my new vehicleThank you
I recently pick up a used vehicle here a couple weeks ago, I have been searching and comparing prices on the web with varies of dealershipI got in touch with Brandon which was one of their internet sales repWe email back and forth a few time as I had some questions with the vehicle I am interested inWe set up an appointment so we can discuss about my interest, I arrived there around 7pmOne of the rep said Brandon left for the day so I got in touch with another rep, no biggieWe discuss about what I wanted to do with my vehicle, we came to a deal, I was going to return this week to make the dealBrandon emailed me thanking me for stopping in, I told him I would be in a couple of day to do the tradeI asked him a few question about the vehicle, any issues, accident etcHis respond was "the car is great with no issues at all"I said perfect I will be in tomorrow, we made another appointmentI arrived the following day to find out Brand left for the day again even tho we made an appointment, seems like Brandon doesn't exist and he just a virtual dummy to take the blameWe got swith the trade and left with another repWhen I got home I have found that the right side mirror doesn't fold in like the left and it flaps when I drive, very unsafe since I can not see my right sideI told it back to get it check out my the dealer, the GM said that they do not cover it since its not a safety concernHow is it not a safety concern when my right mirror is flapping around when driving? All in all DO NOT buy a vehicle from this place and DO NOT trust themI will not be coming or referring anyone
Re: ID# ***
Please accept this as a response to the complaint filed by *** ***
*** *** did visit our dealership and test drive a new *** ***At the time we were unaware that he was here on the $6,trade in promotion
Once he brought that to
our attention we did clarify what vehicles qualified and which did notAs the ad states “ Please visit *** for full details” the disclaimer on the site reads, “All prices plus tax title license and dealer documentation feeNew car prices include manufacturer's rebateOffers may not be combined with any other offer, promotion, pricing, or incentive$6,minimum trade in special limited to vehicles in new car display areaNot all new vehicles qualify for $6,minimum trade inDealer retains all rebates on all promotional pricing See dealer for compete detailsDealer not responsible for typographical or photographical errorsAll vehicles and offers subject to prior sale and program termination without noticePrices do not include dealer adds or reconditioning feesNot everyone will qualify for certain promotions. Dealer retains all rebates on all promotional pricing
”
In response the statement made by *** *** that we tried to show him cars that he did not want, we did show him and offer the vehicles that qualified for the promotion
In response to the statement made by *** *** that he believes that we intended to mislead and disappoint customers, nothing could be further from the truth. As a business that thrives and relies on customer service we take great pride extending the best customer service. Our model is that without great customer service business will not meet it’s peak potentialThere was nothing ever done to intentionally mislead or disappoint *** ***
We did offer *** *** additional money, while not $6,000, for his trade in as an attempt to keep him happyWe cannot offer more than what the ad states
If *** *** would like to purchase one of the designated vehicles we will indeed offer the $6,trade in promotionIf *** *** would like to pick out another vehicle that does not qualify for that promotion, we will be happy to extend the lowest advertised price to him
The remedy *** *** is seeking (The $6,trade in on a non qualifying unit and also taking the rebates) is not available on the vehicle he picked out and it is also a larger discount that what the ad states
Please let us know if you have any further questions
*** and *** were extremely helpful and great to work withI couldn't be happier with the deal I got and I love my new car!!
Went in for service on my 2009 [redacted] left with a 2010 [redacted]. Wasn't planning on trading my vehicle however [redacted] said and told us everything we wanted to hear. I got a better deal on my new car and was very comfortable and happy with my whole experience. This is my second vehicle I've purchased from Mark Mitsubishi and I would highly recommend them to anyone in the market for a new/used car.
The quickest and most efficient car purchase...ever!
Friendly staff and not pushy.
We explained what we wanted, what our situation was, and our terms, and they actually listened. Didn't try to up sell a bunch of unnecessary junk to front load the loan.
Financing terms were so close to where we wanted them, it wasn't even worth haggling over.
In and driving out in my wife's new ride in under three hours. Happy wife, happy life.
Brandon and the rest of the staff are awesome.
Highly recommend!
Low pressure. Flexible. Understanding. Human. Thanks
Low pressure. Flexible. Understanding. Human. Thanks
My sales experience was very courteous and accommodating. Everyone was very helpful and pleasant to deal with.
Good morning MR [redacted]. my name is Dylan GM for Mark Mitsubishi. I received a complaint from Revdex.com about spare keys. I sincerely apologize for not responding I truly never saw it. I have zero issues with reimbursing you for the spare...
keys you made. I emailed Revdex.com when they said we lost our A+ RATING because of no answer. I take pride in our great customer service. Please email me the invoice for the keys and I will mail a check. If you may contact Revdex.com and explain that so we remove this un responded answer I would greatly appreciate it. Again this was a simple oversight as I normally receive all Revdex.com correspondence in my email but I never saw this one. Thank you for you time.
Dylan M[redacted]
General Manager
Mark Mitsubishi Phoenix
Phone: ###-###-####
Fax ###-###-####
[redacted]
Phoenix AZ 85022
Facebook
www.markmitsuphoenix.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I refuse to keep repairing the same issues at the same time every year when it is at the peak of heat in [redacted]. Since the 3rd day of purchase I had asked to get a different vehicle because of the engine light coming on the first day I drove it home and it still til this day it is still on I had to go through a big issue when I had to renew my tags just to keep the light off and pass emissions. this car has several recalls and several major issues that keep coming back. if I take the repair again this time I can gaurantee next year one month after the warranty is up again I will be writing to you again that it went out. So at this point I need them to give me another vehicle I dont care if it is the same payment amount I do not want further issues with this car. I do not have the time or finances to keep repairing this vehicle any longer enough is enough im quite sure if they were in the same predicament they would of went above and beyond til someone did something for them but apparenty they dont care since it is not happening to them. [redacted]i need this issue resolved by trade in ASAP ![redacted] being without air and my daughter red and drenched in sweat is unacceptable this needs to be handled immediately !
Regards,
[redacted]
Very nice guy! Helped me get this amazing vehicle.
Yesterday, 7/29/14, After repeatedly returning to the Glendale location to have the same problem fixed multiple times I engaged in a conversation with the service department manager [redacted] about customer appreciation and loyalty. During the conversation I let slip a non threatening, non directed "F" bomb by stating "See, after all that talk about customer appreciation and loyalty, it sounds like you're telling me to 'F' off." in response to him saying that since they were unable to provide the services when they were finished we should end our professional relationship. At this point [redacted] started raising his telling me that he can cuss too and asked if I wanted to go across the street. I then told him I didn't want to continue the conversation and to just go fix my truck which they now refused to fix. I am never going to this location to get threatened by their customer service representatives.