Groff's Heating, Air Conditioning & Plumbing, Inc.

Charged me $ for minutes workPart only cost $Charged $just to come to the door which was ten minutes from their shop

*** *** accurately reported the date of service and what service was done to his heater The technician was on site for minutes to assure that the unit was no longer shutting down after 5-min Unfortunately the next day, the unit was reportedly shutting off again The
technician had done all that could be done without replacing parts. In our years in the heating business, we had never encountered this brand of heater (*** ***/*** ***) so we did not have parts available from our suppliers for this unit
After *** *** provided us with the model# on 12/21/15, we searched on-line and put in a call to this manufacturer The technician was on the phone for a long time before being connected with tech support for Mr Heater They recommended a board replacement We provided a quote to *** *** of $ *** *** chose to contact *** *** directly and make his own repairs
Since this heater was not installed by Groff's, we recommend that *** *** see if any help or warranty is available through the manufacturer of this unit