Grogan Brothers Moving & Storage Company

I never received a claim form from Grogan Brothers.  We sent pictures evidencing the scratches on our fridge doors and on our hard wood floors.  Ron advised he would call us back during several conversations, however has NEVER done so.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

From: [redacted] [redacted]Date: Thu, Aug 27, 2015 at 4:34 PMSubject: Re: You have a new message from Revdex.com serving Western Pennsylvania: complaint #[redacted]To: [redacted]
HI [redacted]    I put 2 copies of the claim form in the mail to the [redacted]'s today  @  3;00pm. They should receive as early as sat Aug. 29 15.Thank you , I hope to get this resolved really soon.Ron G[redacted]

Review: Contracted Grogan Brothers for moving. They scratched my hard wood floors moving my refrigerator and scratched my doors. Contacted Ron and he requested pictures and proof, which we provided, however will not return our calls the last 3 weeks. Also, during the move, the movers took breaks and took their time folding and cleaning up their own equipment as we paid per hour. We estimate that we paid for an additional hour due to unnecessary time taken on things not related to our move.Desired Settlement: Either repair items in the complaint or refund to cover costs to fix our floors and our refrigerator doors.

Business

Response:

From: [redacted]>Date: Mon, Aug 10, 2015 at 3:52 PMSubject: ID[redacted]Hi [redacted]: I spoke with Ms.[redacted] twice, Mr. [redacted] once, I related to each of them my [position on the floors, at least in the new house. Mr [redacted] and people he had helping him, watched us remove the refrigerator off of a 4 wheel dolly onto a moving pad and slide the refrigerator to where they asked us to leave it, so it could be connected. I will send them a claim form to fill out and return, and the insurance company will handle from there. AS I related to Ms. [redacted] I can not testify relative to the old house or the doors, I can say going intro the new house there was no issue with doors or floors.