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Gromes Sewing Machine

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Gromes Sewing Machine Reviews (2)

***’s Sewing Machine CoManitou San Antonio, TX ###-###-#### www.***.com March 13, To Whom It May Concern: This letter of response is in regards to a complaint against our establishment, reference ID#*** by *** *** Our establishment has been
in business since This month we are celebrating years in business, still owned and operated by the ***’s familyI pride myself in saying that we are still here! With this said, a business that has been around as long as we have would not exist if we were dishonestWhen my father, *** *** joined G&G Corporation in he made sure that “service” was the heart of our business! ( A logo that is still imprinted on the side of our building ) Today, there is NO other store like ours in San Antonio that can still service machines that are considered old models in our industry As for the complaint submitted by *** ***, I am disappointed they left our store unsatisfiedThe one thing that stands out in the complaint is the fact that she noted they are novice at sewingThis particular machine was made in and was out of production in Since she is a novice at sewing, it would make sense that the machine would “bird nest” on the bottom side...since this usually means the machine was threaded incorrectlyIn reviewing the repair ticket, it stated “call with estimate”, which is what we did, however what the technician found was that there were too many issues with the machine and deemed it “not repairable”, it did not “bird nest” for himBecause *** *** is a novice she might not notice the things that the technician encounteredI find it very hard to believe that the machine sews perfectly well, but perhaps well enough for her since she does not know how to operate this machineAs far as the fee, WE DO have a sign right behind our service counter that shows the customer the different prices of our estimates fees, (attached to this email)I do not find it unfair to charge for estimates since it can at times take a full day or sometimes more to determine what is wrong with a machine, these fee are minimal in comparison to what other stores charge. I hope my letter is satisfactory, if not, please feel free to call me at the number listed above. Sincerely, *** *** Owner

Complaint: *** This writing is to clarify my complaint directed towards ***’s Sewing Machine Companies repair service (complaint #***) and to respond to *** ***’s answer. As I stated, and as Ms*** reemphasized, I am a novice at sewing. As I noted in my original complaint, after recently experiencing problems with "birdsnesting" on my sewing machine while trying to make a simple shirt repair I decided to take it to a shop that advertised repair and adjustment Since my sewing machine had been working so well over so many years I was surprised when ***’s told me that it was "not repairable" with "too many issues" to be fixedThe only issue was "birdsnesting!" I really couldn’t accept this answer, and since I am not without rudimentary mechanical experience and ability I decided to take the time to see if I could fix itBeing unfamiliar with the mechanics of sewing machines I spent most of a day to familiarize myself with the machine’s intricacies and going through the various adjustments and factory recommendations, which in hindsight were quite simple and easy to followBy simply re-threading the machine and making the appropriate tension, pressures, and other adjustments recommended in the operators manual I had the machine again running well and sewing as it shouldThese adjustments are something that I feel a qualified sewing machine repairman should fundamentally know, recognize, and be able to accomplish in minutesI have no problem with the fees that ***’s charges for estimates and repairs. In fact they seem to be more than fair if a reasonable inspection to make a legitimate estimate is actually made However I do expect them to at least turn the machine on to see what the problem is And if it is as simple as rudimentary adjustments (as these were,) to accomplish those adjustments, rather than say it is "not reparable" and "has too many issues." I take issue with Ms***’s statement that "I find it very hard to believe that the machine sews perfectly well, but perhaps well enough for her as she does not know how to operate this machine." I have since reinstalled and secured my machine in the cabinet, which is time consuming and no easy feat. I could remove my machine from the cabinet and take it in to ***’s to prove to them that it runs quite well but that is a lot of work which I would rather not do. I will however offer an invitation to Ms*** *** to come to my home, which is only a couple of miles from her business establishment so that she can witness that my machine works well and that I do in fact know how to operate itIf Ms*** *** responds to this clarification she will certainly have the last word, as I do not intend to spend any more time on this event *** ** *** *** *** *** *** San Antonio, Texas ***; U.S.APhone: ###-###-#### E-Mail: ***@hotmail.com

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