Grommet Mart

I would like to address the concerns you have regarding JNT Holding Corporation and us, Grommet Mart JNT submitted a complaint against us on 12/1/for not refunding their money We are not disputing the fact that JNT Holding Corpgave us over $12,for two (2) machines, or that they have not received them yet Please accept our sincerest apologies for the delay in receiving this letter I was on vacationWe work with an overseas company and our former customers send us samples so we can forward it to the manufacturerThe Customer has a different brand grommet and when the manufacturer received the grommet samples they started production on the machine Our former customer ordered from us a special machine, however our overseas manufacturers engineer had problems with the grommets that the customer sent to themWe have been following up with the customer according to whatever information the manufacturer was giving usWe tried to help our customer and make them happy but they were persistent and impatient This is a process that can’t be rushedWe don’t want to sell a defective machine to anyone and cause a lot of headaches, so we make sure the machine is running correctly and there are no quirks or problems before shipping it to the customer I know this may seem like we are making excuses but we base our business and reputation on quality and perfection We don’t have nor want a reputation for selling faulty machinesI know an apology doesn’t always help or make things right but please except our apologies for the extended delay in delivery We were trying our best to please the customer but it was hard to keep our promise when the customer sent the manufacturer grommets other than our brandThey tried working with those grommets but kept experiencing difficulties along the waySometimes we cannot control overseas manufactures rules and regulations, and one of them is to not release a machine unless it is 100% functional Sense the M-machine has to be custom made, there were a lot of obstacles we came across to meet our customer’s specifications Our manufacturers’ engineers strive for perfection and this particular machine has to be built then tested many times before quality control can approve it for sale I am by no means making excuses but we were constantly trying to reach the Turkey manufacturer about the urgency of the two machines being completed and shipped Because of the time difference it was difficult trying to reach anyone at that location and we didn’t always get a return call or e-mail right away I understand JNT’s frustration and for that I am truly sorry if things seemed to be moving slowly I apologize for the customer or contracts he may have lost during this time but under no way have we purposely or maliciously accepted a deposit from JNT with fraudulent intentions of not producing the machines I thank you for taking your time out to read my letter and I hope you understand my situation We have been trying to get back his initial deposit from the manufacturer in Turkey to refund the monies he set forward You have our full cooperation in this matter of refunding JNT holdings their money and plan to issue them a check as soon as possible In the amount of $.Please accept our apologies in this matterI thank you for taking your time out to read my letter and I hope you understandBest Regards***

Dear ***, I would like you to know that I am not in any way trying to retain this customer’s money. I am concerned as much as he is in getting his money returned. I know I can apologize or say we are sorry and it wouldn’t make a difference but I am doing all I can in my power to get his money returned to him. When the customer sent us his payment I then forwarded it to our manufacturer in Izmir Turkey. I have been trying to collaborate with our manufacturers and *** ***. This case was handed down to me from another department after I came back from vacation so I was unaware of the entire situation from the beginning. I acknowledge he is due a refund and have been trying to get it to him as soon as possible but it is out of my hands. Our manufacturer has not sent a wire transfer to give to him but I will keep trying to reach them regarding Mr***’s money. When we receive the money I will forward it to him as soon as possible. Thank you for all you patience in this matter and I will be sure to follow up with the manufacturer daily. Best regards***

Complaint: [redacted]
I am rejecting this response because: WE WERE NOT IMPATIENT BY ANY MEANS THIS PROCESS HAS TAKEN ALMOST ONE FULL YEAR AND IT WAS QUOTED AT 8 WEEK LEAD TIME. I STILL HAVE NOT RECEIVED ANY MONEY YET AND WE HAVE A VERY UNHAPPY  CUSTOMER  WHO  LOST CONTRACTS FOR BUSINESS OVER THIS. THEY ARE LUCKY I HAVE NOT FILED A SUIT.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: COMPLETELY FABRICATED UNLESS HE WAS ON VACATION FOR 9 MONTHS AND REGARDLESS I WILL NOT BE SATISFIED UNTIL I CLEAR MY NAME WITH MY CUSTOMER OF 18 YEARS  WHO I AM LOSING BUSINESS WITH OVER THIS. MY NEXT STEP IS IN A COURT ROOM
Regards,
[redacted]

I would like to address the concerns you have regarding JNT Holding Corporation and us, Grommet Mart.  JNT submitted a complaint against us on 12/1/15 for not refunding their money.  We are not disputing the fact that JNT Holding Corp. gave us over $12,000.00 for two (2) machines, or that...

they have not received them yet.  Please accept our sincerest apologies for the delay in receiving this letter I was on vacation. We work with an overseas company and our former customers send us samples so we can forward it to the manufacturer. The Customer has a different brand grommet and when the manufacturer received the grommet samples they started production on the machine.  Our former customer ordered from us a special machine, however our overseas manufacturers engineer had problems with the grommets that the customer sent to them. We have been following up with the customer according to whatever information the manufacturer was giving us. We tried to help our customer and make them happy but they were persistent and impatient.  This is a process that can’t be rushed. We don’t want to sell a defective machine to anyone and cause a lot of headaches, so we make sure the machine is running correctly and there are no quirks or problems before shipping it to the customer.  I know this may seem like we are making excuses but we base our business and reputation on quality and perfection.  We don’t have nor want a reputation for selling faulty machines. I know an apology doesn’t always help or make things right but please except our apologies for the extended delay in delivery.  We were trying our best to please the customer but it was hard to keep our promise when the customer sent the manufacturer grommets other than our brand. They tried working with those grommets but kept experiencing difficulties along the way. Sometimes we cannot control overseas manufactures rules and regulations, and one of them is to not release a machine unless it is 100% functional.  Sense the M-500 machine has to be custom made, there were a lot of obstacles we came across to meet our customer’s specifications.  Our manufacturers’ engineers strive for perfection and this particular machine has to be built then tested many times before quality control can approve it for sale.  I am by no means making excuses but we were constantly trying to reach the Turkey manufacturer about the urgency of the two machines being completed and shipped.  Because of the time difference it was difficult trying to reach anyone at that location and we didn’t always get a return call or e-mail right away.  I understand JNT’s frustration and for that I am truly sorry if things seemed to be moving slowly.  I apologize for the customer or contracts he may have lost during this time but under no way have we purposely or maliciously accepted a deposit from JNT with fraudulent intentions of not producing the machines.  I thank you for taking your time out to read my letter and I hope you understand my situation.  We have been trying to get back his initial deposit from the manufacturer in Turkey to refund the monies he set forward.  You have our full cooperation in this matter of refunding JNT holdings their money and plan to issue them a check as soon as possible In the amount of  $12.000.00 .Please accept our apologies in this matter. I thank you for taking your time out to read my letter and I hope you understand. Best Regards[redacted]