Grooming Room

April 16, [redacted] The Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Re: Serial No [redacted] ***Dear Ms [redacted] :The warranty included with our homes provides coverage for one year from date of purchaseOur records show the warranty on this home expired on 10-28-17.Our records also show comprehensive warranty service was conducted on this home on 1-31-It was concluded at that time that all legitimate warranty issues had been completed.In an attempt to satisfy this home owner's issues I will send a crew to determine if there are any warranty related issues remainingOur service crew will contact the home owner to schedule an appointment as soon as possible.Sincerely,Customer Relations Manager

April 16, 2018[redacted]The Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re: Serial No. [redacted]Dear Ms. [redacted]:The warranty included with our homes provides coverage for one year from date of purchase. Our records show the warranty on this home...

expired on 10-28-17.Our records also show comprehensive warranty service was conducted on this home on 1-31-17. It was concluded at that time that all legitimate warranty issues had been completed.In an attempt to satisfy this home owner's issues I will send a crew to determine if there are any warranty related issues remaining. Our service crew will contact the home owner to schedule an appointment as soon as possible.Sincerely,Customer Relations Manager

July 10, 2015[redacted]In reply to your 6-26-15 letter regarding the above referenced home owner; we build and sell homes in 15 states under HUD and IRC specifications. Within those states is a multitude of counties, townships, and municipalities all of whom have their own rules...

and regulations. We do not know all of the regulations for all of the locations our homes are placed. Therefore we have to rely on the dealer, who purchases our homes, to know the rules, regulation and requirements of the locations the home ultimately go to. Commodore builds the home based on the dealer's order. We can only assume the dealer knows the requirements of the area the home is being sold into.In this particular case, Commodore built the home as ordered by the dealer. It is unfortunate the wrong style door was ordered. After learning of this problem on May 15th, Commodore ordered and arranged replacement of the door. When the replacement door came in a work order was assigned to a serviceman on 7-1-15 to replace it. The door was replaced on 7-6-15.If I can be of further assistace in this matter please let me know.Sincerely,[redacted]Customer Relations Manager

December 5, 2017[redacted] Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Re: Serial no. [redacted]ID#[redacted]Dear Ms. [redacted]:I am in receipt of your 11-29-17 letter and accompanying complaint filed by the above referenced home owner.Upon reviewing our records...

it as noted that during Commodore's 11-9-17 service call I authorized an $800.00 settlement for the damaged linoleum. The returned Release of Claims form was returned with $900 as the settlement. I did not and do not agree to a $900 settlement. I have approved and processed a payment of $800. Any other agreements to additional monies were not authorized by me and will not be honored. The $800 check will be sent in next week's mail.Regarding the exterior door, a claim was sent to the door mfg. for consideration under their warranty. The door mfg. denied the claim because the home is 3 years old. Commodore ordered a new door and will replace it as soon as possible.If I can be of further assistance in this matter please let me know.Sincerely,Daniel S[redacted]Customer Relations Manager