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Grooms Online Reviews (5)

I am sensitive to different chemicals, and I was looking for a company that does green cleaningI called Kulas Maids and they were able to tell me exactly what they would clean my home withI am very happy with the service because they are always on time, they are doing a great job cleaning my home, and I don't have to worry about harsh chemicals

I love using Kulas Maids as my cleaning service, especially my crew's team leader Aesha (I'm sure I spelled that wrong)I switched from using a single cleaning lady who I had for yearsI finally realized how unprofessional and inefficient she wasNow, I see a team cleaning approach is the bestI feared it would be impersonal, but the crew really understood our home after one visit hereWish I had done this years agoThis service is worth every dollar, and every maid that has been here has been careful, sweet and hard workingKudos Kulas!

Initial Business Response /* (1000, 5, 2015/06/23) */
Contact Name and Title: *** Office Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@kulasmaids.com
We just received your notice regarding a customer who was not satisfied with our cleaningOur satisfaction guarantee policy
is to correct problems within a 24-hour periodClient only used us once this year and called us a month later with a complaint, however she never requested for us to come back to correct, she just wanted to let us know she was unhappyAs a gesture of good will we are sending her a total refund for this serviceWe wish her all the best in the future
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The resolution of my money back by the business is great! I have yet to receive a check in the mailWhen I called Kulas Maids to discuss this issue, some time had passed, they are correctHowever, when I set up the cleaning a d when I called in with my displeasure I reminded the lady who answered the phone that I have pulmonary hypertension and cannot keep up with the cleaningI needed a base so I could go forward from thereKulas maids made more work for me by NOT doing what I needed and going through my closets to change out linens which I CAN doI was told when I called in that it was "too late" for them to come back and fiTheir mistakes AND too late for a refundThis is why I contacted the Revdex.comThank you

I am sensitive to different chemicals, and I was looking for a company that does green cleaning. I called Kulas Maids and they were able to tell me exactly what they would clean my home with. I am very happy with the service because they are always on time, they are doing a great job cleaning my home, and I don't have to worry about harsh chemicals.

I love using Kulas Maids as my cleaning service, especially my crew's team leader Aesha (I'm sure I spelled that wrong). I switched from using a single cleaning lady who I had for years. I finally realized how unprofessional and inefficient she was. Now, I see a team cleaning approach is the best. I feared it would be impersonal, but the crew really understood our home after one visit here. Wish I had done this years ago. This service is worth every dollar, and every maid that has been here has been careful, sweet and hard working. Kudos Kulas!

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