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GroopDealz

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GroopDealz Reviews (14)

No products arrived
I have 2 orders #3946465 & # 3945915 BOTH should of been shipped over a month ago . I have emailed with no response back and even tried to call ! No receptionist , just a full voice mail box!? What kind of Company does a Business like this! Stay FAR FAR AWAY!

• Jan 08, 2020

So sorry for any frustrations or miscommunication! We wouldn't ever refuse a refund so I'm so sorry if you were told that Your refund was issued on the 19th and your transaction ID is below Please email us at [email protected] if you have further questions You were refunded the full amount ($30.28) as you paid with a coupon codeRefund ( 12/19/Qty: Trans ID: [redacted] )

• Dec 24, 2019

Case #: [redacted] :Hi ***,We are so incredibly sorry for all the frustrations that this has causedI looked back through our history as well as PayPal and it looks like the refund of $was issued on December 21stAgain, I am so sorry for the hassle of all of this and we hope to avoid situations like this in the future with better communication on our partIf you need anything else, please feel free to email us at [email protected] (Unique Transaction ID # [redacted] )

• Nov 07, 2019

Complaint: [redacted] I am rejecting this response because: What is stated on your website does not apply to me as I never received an item so how am I to know how long to wait to receive an itemSome shipments do not happen immediately per your salesAs stated on your website "If you are not 100% satisfied with your item please contact our customer service team at [email protected] within days of receiving your item." Sincerely, [redacted]

• Oct 23, 2019

Case #: [redacted] :I am so sorry about this! To avoid confusion in the future, I just wanted to clarify that our ship dates are listed on every deal underneath the “shipping” section so that you can see those before orderingI looked back through our email history and it looks like we worked something out with the seller the same day you emailed us so that they could ship it priority mail and you could have it earlier than the expected ship dateIf this never happened, please email us at [email protected] and we would be happy to get you all taken care ofHave a wonderful day!

***, The money has been sent to you via PayPal. Please keep in mind that this was an exception, and in the future, we can't do anything if we are not notified in a timely manner. Thank you for understanding

Hi ***, Your payment was batched and you will see that in your account by Thursday. Please email [email protected] if you have further questions

Case #: ***:Hi ***,I am so sorry about this! Your email address has been passed along to IT to make sure that you are completely unsubscribed from all emailsIt may take a few days for this to go into affectIf for some reason you continue to receive them, please email us
at [email protected] and we can make sure you get taken care of! Thank you so much!

Case #: [redacted]:Hi [redacted],We are so incredibly sorry for all the frustrations that this has caused. I looked back through our history as well as PayPal and it looks like the refund of $51.96 was issued on December 21st. Again, I am so sorry for the hassle of all of this and we hope to avoid...

situations like this in the future with better communication on our part. If you need anything else, please feel free to email us at [email protected] (Unique Transaction ID # [redacted])

Complaint: [redacted]
I am rejecting this response because: What is stated on your website does not apply to me as I never received an item so how am I to know how long to wait to receive an item. Some shipments do not happen immediately per your sales. As stated on your website "If you are not 100% satisfied with your item please contact our customer service team at [email protected] within 14 days of receiving your item."  Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are so sorry about your frustrations.  Unfortunately, when we are not notified of an issue until 8 months after the order is placed, it really limits the amount we can do.  We would ask you to notify us sooner in the future of any issues.  We offered/applied the credit to make sure...

you didn't walk away empty-handed and were still compensated in some way.  Thanks for understanding!

So sorry for any frustrations or miscommunication!  We wouldn't ever refuse a refund so I'm so sorry if you were told that.  Your refund was issued on the 19th and your transaction ID is below.  Please email us at [email protected] if you have further questions.  You were...

refunded the full amount ($30.28) as you paid with a coupon code. Refund ( 12/19/2017 Qty: 1 Trans ID: [redacted] )

Case #: [redacted]:I am so sorry about this! To avoid confusion in the future, I just wanted to clarify that our ship dates are listed on every deal underneath the “shipping” section so that you can see those before ordering. I looked back through our email history and it looks like we worked...

something out with the seller the same day you emailed us so that they could ship it priority mail and you could have it earlier than the expected ship date. If this never happened, please email us at [email protected] and we would be happy to get you all taken care of. Have a wonderful day!

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