Groot Industries

Initial Business Response /* (1000, 7, 2015/08/28) */
We will credit the balance owed of $and dismiss the breach of contract
We apologize for the inconveniencePlease let me know if there is anything else we can do at this time
I have tried contacting *** at both numbers
and the mailboxes are full so I could not leave a message
Can you please provide me with further action I need to take at this time
XXX-XXX-XXXX
XXX-XXX-XXXX
Best Regards,
Nick ***
Sales Manager
Ph: (XXX) XXX-XXXX
***@***.com
Initial Consumer Rebuttal /* (3000, 15, 2015/09/11) */
I submitted additional information after the resolution was assumed accepted by the Revdex.comThe business I complained about never sent my money back and they also owe money that was accidentally sent to them by a bookkeeperWe are supposed to get that back and haven't received anything
Final Business Response /* (4000, 17, 2015/09/15) */
Contact Name and Title: Nick Lewis - Sales Manage
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
Spoke with *** today and communicated all balances and creditsWe are mailing back the $from an intended payment to the City of ChicagoThe $has been credited leaving them with a current balance of $

I know we had tried to work with you on the rates and had come in less than the competition. Please let me know if you are willing to accept the new rates otherwise we will allow you to cancel your service early. Under the terms and conditions it gives the cancellation process which [redacted]...

had walked you through. We will cancel the agreement under the condition of being current in the billing status. Right now the account is going into suspend soon for being 60 days late pay.

Hi I appreciate your response. I actually am waiting for a manger to call me in regards to some extra charges that were on my bill for the last two months that I was unaware of. I spoke with your customer service on Friday and someone is suppose to call me today. I was charged an additional $40.00 because they are stating they picked up extra trash. I never asked for any additional trash to be picked up and are area is pretty clean. We hardly even fill the can. There are only 6 people that live in the building. I was not informed of these extra charges either. I am not sure why I am not contacted in regards to price increases and additional charges.  I would like to take the action to cancel my contract. I appreciate your help. As soon as the manger calls me to talk about these extra charges I don't mind paying the bill as I am just waiting for a response to this. Thank you kindly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/08/28) */
We will credit the balance owed of $115.05 and dismiss the breach of contract.
We apologize for the inconvenience. Please let me know if there is anything else we can do at this time.
I have tried contacting [redacted] at both numbers and the...

mailboxes are full so I could not leave a message.
Can you please provide me with further action I need to take at this time.
XXX-XXX-XXXX
XXX-XXX-XXXX
Best Regards,
Nick [redacted]
Sales Manager

Ph: (XXX) XXX-XXXX
[redacted].com
Initial Consumer Rebuttal /* (3000, 15, 2015/09/11) */
I submitted additional information after the resolution was assumed accepted by the Revdex.com. The business I complained about never sent my money back and they also owe money that was accidentally sent to them by a bookkeeper. We are supposed to get that back and haven't received anything.
Final Business Response /* (4000, 17, 2015/09/15) */
Contact Name and Title: Nick Lewis - Sales Manage
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
Spoke with [redacted] today and communicated all balances and credits. We are mailing back the $577.50 from an intended payment to the City of Chicago. The $115.05 has been credited leaving them with a current balance of $0.00.

Initial Business Response /* (1000, 7, 2014/01/28) */
Contact Name and Title: [redacted], Reside
Contact Phone: [redacted]
Contact Email: [redacted]@[redacted].com
The account was originally opened on 10/1/11 from the files that Naperville Township sent since they contracted us...

for service. All Naperville Township residents were to have [redacted] as their service provider. Mr. [redacted] informed us that they took the account over on Feb 22, 2012. At that time they ordered 2 garbage toters which were delivered. There was a total credit given of $81.89 for no service 10/1/11 through 2/22/12. The service was suspended on March 29, 2012 for non-payment. The customer was given two courtesy pick ups during that time. Normal service and billing was resumed 4/11/12 after the customer paid the past due amounts. There is no record of the customer calling for a dumpster in April and if she did she would have been told [redacted] was picking up all flood damage from the April rains and the Township was paying for it. Our billing department tried unsuccessfully to contact the customer about the account but had no good number. We had absolutely no verbal contact with the customer since April 2012 when her husband called in a payment. We will credit the customer for July-Sept, Oct-Dec plus late fees for a total of $122.92 for the service portion and late fees only since they are still in possession of our garbage toters.
Final Consumer Response /* (3000, 9, 2014/02/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am surprised by the inaccuracies presented in Groots account of the situation. The reason for the initial credit was inaccurate and it continues on from there. What makes the whole situation the most upsetting is the way that [redacted] is handeling it. All that was expected was a credit to our account for services charged that were knowingly (based in a letter from them) not performed. It took going to the Revdex.com just to maintain communication with someone. Now they are not only not apologizing for continuing to charge us, but they are trying to say that things happened that are not true, like courtesy pick up. Since I don't see any positive outcome to this situation I will chose just one example to illustrate the type of problems we have been having and why I don't see anything changing. In their response, they said they had no record of us calling for a dumpster. Of course not. Thats one of the big problems with [redacted], their customer service. When we called for a quote we told them we were customers and requested a quote for a dumpster for flood damage. She gave us a price. Never asked our names, how long we had been customers or anything. We then called a few more companies to get prices and all of them offered discounts for the flood victims. When we called [redacted] back and told them the other price quotes we had received, we were told that was the best they could do. So we went with another company. Then when we called most recently to discuss the bill she wanted to know where we had been putting our garbage since they had terminated our service, not that had anything to do with the problem. We then told her about the dumpster and she became upset and wanted to know where we got the dumpster and why we didn't call them. When we reminded her that we did, her response was "how would I remember you had a flood". We then reminded her of all the flooding in Illinos as reported by all major news and she then responded with "well I don't remember that". This is just one of our issues and obviously it has spanned months. It is a constant battle with this company every step if the way and I am concerened that if I just "accept the response of the business" there will continue to be problems in the future.  Therefore, what we want is to be released from our business relationship with [redacted] and be able to chose our own refuse collector.
Final Business Response /* (4000, 11, 2014/02/20) */
I reached out to [redacted] via email & the phone number listed above to step in to try and help resolve the issues. I did receive a voicemail back from her husband and have left him a couple of messages after that, but we have not been able to reach other yet to talk. I'm hoping we can talk soon.
The customers original resolution request for the charges from Jul-Dec 2013 has already been issued and taken care of.
The customers residence is part of a municipal contract that covers the refuse service for the entire township, [redacted] is the contracted hauler.
I'm hoping to hear back soon from the customer to try and help this matter move forward into a positive direction.