Initial Business Response / [redacted] (1000, 5, 2014/05/14) */ Contact Name and Title: [redacted] - Manager Contact Phone: [redacted] Contact Email: [redacted] On 1-6-we contacted the customer to inquire about a late paymentNo answer so we left a messageThe customer called back wanted to place the account on vacation holdThey were advised to do so the account would need to be paid in fullWhen given the amount the customer claims they called in Sept of to have the account put on vacation hold as no one was living in the houseWe have no notes of any such callThe driver for the route was contacted and said that for weeks there was nothing out at this stop during the period from Sept to Jan No payment was rec'd at this timeOn 2-17-we rec'd a call from a person stating to be the new renter for this property and they wanted to set up serviceThe renter was advised per our policy to have the owner contact us to set up serviceThe owner never called usOn 2-27-the account was placed on suspend status due to lack of payment and we pulled our equipment from the home On 4-30-we rec'd a call from the owner to set up service for her renterThe owner was advised the balance on the account needed to be paid in full before we could set up service for her new tenantThe owner wanted to talk to a manager at this timeManager called owner back on 5-1-and left message for call backRec'd a call back from owner on 5-7-resolved issue over back payment and issued credit for times and dates service was not providedAdvised owner to have new renter call and set up service for the renter to do an auto payRenter contacted our office but did not have banking info for auto pay said would call backRenter finally called back on 5-This delayed the delivery of the cartsAs of 5-14-early morning the carts have been delivered to this residence and a call was placed to the renter to place trash out on this date as we service this area on WednesdayNo one answered so a message was leftThis account will be serviced with out interruption as long as payments are rec'd on a regular basisThe cans will be picked up at the edge of the drive nearest the streetCans will not be serviced if left up by the garageNo reimbursement will be made for cleaning of clothing and fumigating of garage, due to storage of trash, as the renter was to told back in Febto have the owner call us and set up serviceAny remaining excess household trash in the garage should be placed out with the trash cart on the next service day and will be taken at no additional charge
Initial Business Response /* (1000, 5, 2014/09/17) */
WE CHECK WITH THE VILLAGE OF HOFFMAN ESTATES AND CONFIRMED WATER USAGE FROM 6/THRU 8/THAT ZERO GALLONS WERE USED AND PROPERTY WAS VACANTI WILL SUBMIT CREDIT TODAY FOR $VILLAGE ALSO INFORMED US THAT FROM 8/THRU 9/THEY
SHOW THAT GALLONS OF WATER WAS USED
Normally, I do not complain, but I could not let this one goOn Monday 3/28, I came to transfer center to dump some trash after I could not drop my trash at a different locationI went inside the office to ask about the price, and I was informed that it would be $per tonSo, I went back outside to get rid of the trashAfter I got rid of the trash, I came in to pick up my receipt and noticed that I was charged $Of course, I was wondering why the price differenceAs I asked for clarification on the price and the man at the desk was explaining the difference to me, a woman by the name of Shelia immediately jumped in and said that there scales were right and that is the priceShe then looked at my receipt and threw it towards meI was not disputing the price, but just wanted an explanationShe kept saying her scales were right and that was the priceAgain, I was just trying to understand what I was being chargedShe was very rude about it and the thought of having my receipt tossed at me infuriated me to no endThis woman has no business working with the public if this is the way she is going to act
Initial Business Response /* (1000, 5, 2014/05/14) */
Contact Name and Title: [redacted] - Manager
Contact Phone: [redacted]
Contact Email: [redacted]
On 1-6-14 we contacted the customer to inquire about a late payment. No answer so we left a message. The customer called back...
wanted to place the account on vacation hold. They were advised to do so the account would need to be paid in full. When given the amount the customer claims they called in Sept of 2013 to have the account put on vacation hold as no one was living in the house. We have no notes of any such call. The driver for the route was contacted and said that for 6 weeks there was nothing out at this stop during the period from Sept 13 to Jan 14. No payment was rec'd at this time. On 2-17-14 we rec'd a call from a person stating to be the new renter for this property and they wanted to set up service. The renter was advised per our policy to have the owner contact us to set up service. The owner never called us. On 2-27-14 the account was placed on suspend status due to lack of payment and we pulled our equipment from the home.
On 4-30-14 we rec'd a call from the owner to set up service for her renter. The owner was advised the balance on the account needed to be paid in full before we could set up service for her new tenant. The owner wanted to talk to a manager at this time. Manager called owner back on 5-1-14 and left message for call back. Rec'd a call back from owner on 5-7-14 resolved issue over back payment and issued credit for times and dates service was not provided. Advised owner to have new renter call and set up service for the renter to do an auto pay. Renter contacted our office but did not have banking info for auto pay said would call back. Renter finally called back on 5-12. This delayed the delivery of the carts. As of 5-14-14 early morning the carts have been delivered to this residence and a call was placed to the renter to place trash out on this date as we service this area on Wednesday. No one answered so a message was left. This account will be serviced with out interruption as long as payments are rec'd on a regular basis. The cans will be picked up at the edge of the drive nearest the street. Cans will not be serviced if left up by the garage. No reimbursement will be made for cleaning of clothing and fumigating of garage, due to storage of trash, as the renter was to told back in Feb. to have the owner call us and set up service. Any remaining excess household trash in the garage should be placed out with the trash cart on the next service day and will be taken at no additional charge.
DO NOT USE!!! DO NOT USE!!!
Always leave garbage around dumpsters, if it snows you better make sure that it is spotless otherwise they just won't pick up the trash and next time they charge you extra for the extra garbage they did't pick up,
Good luck and calling customer service because it doesn't exist;
If you choose not to renew the contract than get ready for a battle because they will
use all their power against you..
Initial Business Response /* (1000, 5, 2015/07/20) */
Contact Name and Title: [redacted] General Mana
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groot.com
I have reviewed the account listed above and have noted that the routing for the yard waste was removed on 3-30-15 due to...
lack of payment. This explains why no service was ever provided. The $195.00 charge for the annual service should have been credited off of the account at that time and was not. I will credit off the $31.20 that remains on the account for the yard waste subscription. I apologize for any inconvenience this may have caused.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We will have the area supervisor review this address with the route driver on Monday 7/18/2016 to confirm if this address did use the subscription service and not have stickers on their bags...or did they have stickers on the bags that they had purchased. If they had stickers on the bags...
Initial Business Response / [redacted] (1000, 5, 2014/05/14) */ Contact Name and Title: [redacted] - Manager Contact Phone: [redacted] Contact Email: [redacted] On 1-6-we contacted the customer to inquire about a late paymentNo answer so we left a messageThe customer called back wanted to place the account on vacation holdThey were advised to do so the account would need to be paid in fullWhen given the amount the customer claims they called in Sept of to have the account put on vacation hold as no one was living in the houseWe have no notes of any such callThe driver for the route was contacted and said that for weeks there was nothing out at this stop during the period from Sept to Jan No payment was rec'd at this timeOn 2-17-we rec'd a call from a person stating to be the new renter for this property and they wanted to set up serviceThe renter was advised per our policy to have the owner contact us to set up serviceThe owner never called usOn 2-27-the account was placed on suspend status due to lack of payment and we pulled our equipment from the home On 4-30-we rec'd a call from the owner to set up service for her renterThe owner was advised the balance on the account needed to be paid in full before we could set up service for her new tenantThe owner wanted to talk to a manager at this timeManager called owner back on 5-1-and left message for call backRec'd a call back from owner on 5-7-resolved issue over back payment and issued credit for times and dates service was not providedAdvised owner to have new renter call and set up service for the renter to do an auto payRenter contacted our office but did not have banking info for auto pay said would call backRenter finally called back on 5-This delayed the delivery of the cartsAs of 5-14-early morning the carts have been delivered to this residence and a call was placed to the renter to place trash out on this date as we service this area on WednesdayNo one answered so a message was leftThis account will be serviced with out interruption as long as payments are rec'd on a regular basisThe cans will be picked up at the edge of the drive nearest the streetCans will not be serviced if left up by the garageNo reimbursement will be made for cleaning of clothing and fumigating of garage, due to storage of trash, as the renter was to told back in Febto have the owner call us and set up serviceAny remaining excess household trash in the garage should be placed out with the trash cart on the next service day and will be taken at no additional charge
Initial Business Response /* (1000, 5, 2014/09/17) */
WE CHECK WITH THE VILLAGE OF HOFFMAN ESTATES AND CONFIRMED WATER USAGE FROM 6/THRU 8/THAT ZERO GALLONS WERE USED AND PROPERTY WAS VACANTI WILL SUBMIT CREDIT TODAY FOR $VILLAGE ALSO INFORMED US THAT FROM 8/THRU 9/THEY
SHOW THAT GALLONS OF WATER WAS USED
Normally, I do not complain, but I could not let this one goOn Monday 3/28, I came to transfer center to dump some trash after I could not drop my trash at a different locationI went inside the office to ask about the price, and I was informed that it would be $per tonSo, I went back outside to get rid of the trashAfter I got rid of the trash, I came in to pick up my receipt and noticed that I was charged $Of course, I was wondering why the price differenceAs I asked for clarification on the price and the man at the desk was explaining the difference to me, a woman by the name of Shelia immediately jumped in and said that there scales were right and that is the priceShe then looked at my receipt and threw it towards meI was not disputing the price, but just wanted an explanationShe kept saying her scales were right and that was the priceAgain, I was just trying to understand what I was being chargedShe was very rude about it and the thought of having my receipt tossed at me infuriated me to no endThis woman has no business working with the public if this is the way she is going to act
Initial Business Response /* (1000, 5, 2014/05/14) */
Contact Name and Title: [redacted] - Manager
Contact Phone: [redacted]
Contact Email: [redacted]
On 1-6-14 we contacted the customer to inquire about a late payment. No answer so we left a message. The customer called back...
wanted to place the account on vacation hold. They were advised to do so the account would need to be paid in full. When given the amount the customer claims they called in Sept of 2013 to have the account put on vacation hold as no one was living in the house. We have no notes of any such call. The driver for the route was contacted and said that for 6 weeks there was nothing out at this stop during the period from Sept 13 to Jan 14. No payment was rec'd at this time. On 2-17-14 we rec'd a call from a person stating to be the new renter for this property and they wanted to set up service. The renter was advised per our policy to have the owner contact us to set up service. The owner never called us. On 2-27-14 the account was placed on suspend status due to lack of payment and we pulled our equipment from the home.
On 4-30-14 we rec'd a call from the owner to set up service for her renter. The owner was advised the balance on the account needed to be paid in full before we could set up service for her new tenant. The owner wanted to talk to a manager at this time. Manager called owner back on 5-1-14 and left message for call back. Rec'd a call back from owner on 5-7-14 resolved issue over back payment and issued credit for times and dates service was not provided. Advised owner to have new renter call and set up service for the renter to do an auto pay. Renter contacted our office but did not have banking info for auto pay said would call back. Renter finally called back on 5-12. This delayed the delivery of the carts. As of 5-14-14 early morning the carts have been delivered to this residence and a call was placed to the renter to place trash out on this date as we service this area on Wednesday. No one answered so a message was left. This account will be serviced with out interruption as long as payments are rec'd on a regular basis. The cans will be picked up at the edge of the drive nearest the street. Cans will not be serviced if left up by the garage. No reimbursement will be made for cleaning of clothing and fumigating of garage, due to storage of trash, as the renter was to told back in Feb. to have the owner call us and set up service. Any remaining excess household trash in the garage should be placed out with the trash cart on the next service day and will be taken at no additional charge.
DO NOT USE!!! DO NOT USE!!!
Always leave garbage around dumpsters, if it snows you better make sure that it is spotless otherwise they just won't pick up the trash and next time they charge you extra for the extra garbage they did't pick up,
Good luck and calling customer service because it doesn't exist;
If you choose not to renew the contract than get ready for a battle because they will
use all their power against you..
Initial Business Response /* (1000, 5, 2015/07/20) */
Contact Name and Title: [redacted] General Mana
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groot.com
I have reviewed the account listed above and have noted that the routing for the yard waste was removed on 3-30-15 due to...
lack of payment. This explains why no service was ever provided. The $195.00 charge for the annual service should have been credited off of the account at that time and was not. I will credit off the $31.20 that remains on the account for the yard waste subscription. I apologize for any inconvenience this may have caused.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We will have the area supervisor review this address with the route driver on Monday 7/18/2016 to confirm if this address did use the subscription service and not have stickers on their bags...or did they have stickers on the bags that they had purchased. If they had stickers on the bags...
then I will remove from collection agency.