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Groove Ford on Arapahoe

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Reviews Auto Services, New Car Dealers Groove Ford on Arapahoe

Groove Ford on Arapahoe Reviews (9)

The customer has been given what he has requested. Sevearal assocites have assisted him in a timely manner. The satellite radio comes with the car from the manufacturer not the dealership. The customer claims he does not want this to happen to other customers. We have not had any issues with other...

customers. Only one that is being unreasonable. It’s not $200 cost that he is claiming $200 would be several years. It is $80. Which we already paid by the way.

This dispute should actually be between [redacted] and [redacted].  [redacted] believes it is Groove Ford that charged him for his hail damaged car, but rather, it is [redacted], which is who the vehicle was leased.  Groove Ford did all we could do to help [redacted]...

communicate with [redacted] and actually helped argue his point with [redacted].  Their response was that it was, in fact, not excess wear and tear, but major hail damage, which doesn't constitute excess wear and tear.  We will still work with [redacted] to help resolve his issue with [redacted], but Groove Ford is not to blame for this transaction.

Complaint: [redacted]
I am rejecting this response because: my comments indicated that I believe it was due to how Groove Ford handled this situation, that took away any option besides paying for the damage.  I feel that if they had kept their initial appointment, informed me about the process when I was there, or handled my issue promptly I could have avoided this bill.  I believe it is due to their negligence and poor customer service that I got billed instead of resolving it another way.
Sincerely,
[redacted]

Mr.[redacted] did bring his truck in and we told him at time of write up that we would need the vehicle all day. We offered him a loaner car and a shuttle ride which he declined and said he would wait. At noon he asked for a update. We had the code for the check engine light and it needed to go to a...

engine tech. The customer asked for his vehicle and we told him it was not complete. He demanded his vehicle back and we complied with his request and returned his vehicle to him. We did not charge him for the diagnosis. As for the scratch he did not mention it when he took the car and did not notify us after that there was damage. We take a video of the cars when they come into our drive to make sure that prior damage is not blamed on us. We would be happy to review the video and if we damaged the vehicle to repair it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and it appears that as of today, I have finally received the additional six months of [redacted] radio that I was promised by Groove. It is upsetting that it took this long and this much effort on my part and that I was treated so poorly by Groove, but I appreciate them finally making good on their promise to provide a one-year trial subscription to [redacted]. It would be nice if the Revdex.com could warn other customers of Groove's customer service, but this resolves my issue.
Sincerely,
[redacted]

Tell us why here...
We are responding to a complaint from [redacted] purchased a 2010 Toyota Tacoma from Groove Ford. When he was in the finance department he also purchased a warranty for his new car. We sent the contract to the credit union with the warranty. He then...

came in a day later and cancelled the warranty, so we proceeded with the  new paperwork and sent the new contract to the credit union, however the credit union cashed and funded the wrong contract with the warranty instead of the correct contract without the warranty. The miscommunication has been all cleared up with the customer and the credit union.
I have also spoke to Mr. [redacted] and he was going to call the Revdex.com and take down the complaint since it was rectified so please expect a call from Mr. [redacted] to take care of that as well.

Complaint: [redacted]
I am rejecting this response because: LOANER CAR?  SHUTTLE? YOU TOLD ME IT WAS GOING TO TAKE ALL DAY??  What a bunch of liars.  At no time anybody told me that it was going to take all day, at no time anybody offer me a loaner, at no time anybody offer me a shuttle, so please do not lie because that is insulting!!!  A simple apology would have been enough but now on top of that all these lies?  I gues you prefer bad publicity, you got it.
Sincerely,
[redacted]

At time of sale Groove said we would not fix the broken piece on mirror as it dose not effect use. WE also set up a Weo stating that we would " swap tires and wheel from trade to new truck, finish cleaning out old items from trade, inspection punch list, dome light issues, and mirrors...

not power folding". Here is emails with customer... Good morning ( [redacted] ) Our trip home was uneventful but late and dark.  I found that the interior dimmer switch appers to be shorted.  Is that covered under warranty.Hi [redacted], ( Sales Person )I will discuss those additional items with [redacted] when I get in today, I am currently at an offsite.Best Regards, ( [redacted] ) Sounds good do you have a time frame your discussion and answers could determine my course of action.  The four day return policy should be considered and or extended.  Your service manager did not call today as you said to firm up the Thursday schedule.Outstanding items Tire and wheel swap Finish cleaning out personal itemsInspection punch listDome light issueMirrors not folding  It was great meeting with you on Thursday.    Tire and wheel swap - At this time it is not something that can happen, as the bolt pattern is different.   Finish cleaning out personal items - Done as of 7/27/2017  Inspection punch list - ?  Dome light issue - Groove Ford will address issue and fix. Mirrors not folding - As discussed on 7/27/2017, The mirrors have been swapped out by prier customer too a NONE power fold tow mirrors, Vehicle description in Grooveford.com reflects original options of MSRP.       Also looks like we need to still get your trade title from you. When can you over night that to us? or I can send someone to pick it up.   As far as the tire swap that cant be completed, We set up $200.00 in WeO line, We can cut you a check for this amount.   If this is something that will work out for you please let me know.   If you choose to do the four day return policy, I will wav the $599.00 for you, because we could not complete the full WeO.    Best, ( [redacted] ) Thanks for getting back in touch.  WeO document must an internal document.  None of my documents have any monetary references associated with repairs or any of the to-do itemsTire and wheel swap - $200 doesn't cover much, Groove needs to find five 16" wheels and tires to put on my trade and give me my wheels and tires or $2000 fair compensation.[redacted] has a number of items to replace the 2002 wheels and tires see one below.
[redacted]The inspection list is what Groove mechanics check before car is listed ie safety and mechanical items and action taken for the [redacted].We do agree on the dome light issue. Repairs need to be scheduled and a vehicle provided while repairs are made.Mirror issue - the pick up was listed to have power folding mirrors, lack of due diligence should not cost me the customer.   A set of mirrors that fold or $350 fair compensation is the fix.Repair to windshield, complete detail and fuel top off also need completed.I believe it is appropriate for me to hold my 2002 title until we come to a conclusion on the above items. I believed that Groove employees are the subject matter experts and my decisions where made with their influence and promises to complete the items above.Respectfully( dealer )  The management team here has discuses these issues, and have decided a fair way to handle this.  I have at attached the WeO form that was signed by customer and Groove.  At this time Groove will honor the WeO ! 1- ( dealer will fill windshield pit )  2- ( dealer will swap 5 wheels and tires from trade )   We can complete these two items OR just cut you a check for $1000.00.  Please let me know what would work best for you.  If we cant work it out on one of these two solutions , we will need to stop the sale off this and ask to swap trucks back. I will still wav the return fee of $599.00 for you.   I hope you understand were Groove is coming from on this deal, and what makes since financially for the company.  ( [redacted] ) I believe that we can make this work but need to clarify on all pointsYou and I both agreed that the interior lights are something that Groove should and would cover after our meeting on 7-27.  The mirrors where listed as power folding but do not so my expectation to have power folding mirrors is somehow a mistake on my part.A fuel up and detail was to have taken place the night of purchase but it got to late and the service staff had gone home.  I was assured by [redacted] that that would happen at a later time.  I also remember discussing something on 3rd party mediation if needed, would that apply in this situation?( delaer ) Thanks for the quick reply. What direction are you thinking ? wheels/tires fix windshield or $1000.00 ?   I did get with [redacted] about the promise detail and full tank of fuel. We are good on that .  ( [redacted] ) Groove StaffI will take the $1000 for the WeO list if instead of driving up for a tank of fuel and a detail the check be made for $1300 mailed with a return envelope to send 2002 title back to you. ( dealer )  Great sounds good,   I will get a check cut in the amount of $1300.00 to off set the agreed WeO work and full tank / detail.   There will be a check sent out [redacted] ASAP with a return envelope for title.   Please let me know what further info from us.   Best,  [redacted]

Initial Business Response /* (1000, 9, 2015/07/20) */
Sorry for the situation that has been presented.

On 6/26/15 her relative (male with same last name) brought the vehicle in and stated "I hit a pot hole the other day and now the steering feels off. When I hit a bump, I can feel the truck...

jerk to the side. Also, when the tires are straight the steering wheel is not." he stated he would wait for the repairs.
The truck was put on the alignment machine. We found that the right front strut needed to be replaced to get the vehicle into the proper alignment specifications. We did not have the strut in stock. The customer stated he would come back at a later date. After numerous attempts to contact the customer by the provided phone numbers, we ended up closing the paper work on the 14th of July.
Unfortunately extended service plans do not cover repairs due to damage, neglect, acts of nature, etc...
The key was not noted on the paperwork for 2 service visits 1) oil change 2) steering repairs.
We will be happy to complete the repairs which the customer would be responsible for. We will need to order the strut.
We will provide a key to the customer at no charge.
I apologize for the poor communication.
Initial Consumer Rebuttal /* (3000, 11, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At no time has anyone from Groove attempted to contact me. There have been no messages on my home or cell numbers. I understand that the strut was not covered, though I am disappointed and feel that the extended warranty I purchased is basically useless. I have since went to another Ford dealership (HUGE mistake) and had that replaced. As for the key, I already had another one made. However, they did not provide me with the keyless entry code. I'm not sure if you would be able to do that.
Thank you for your response and willingness to help rectify the situation.
Final Business Response /* (1000, 15, 2015/08/07) */
I am sorry we have not responded to you by phone or left a message. When the Revdex.com is contacted all response is then routed through this service. Thank you for taking the time to respond through the Revdex.com process. I apologize that your experience at another Ford store was not what you hoped it would be. We would be willing to assist you in getting the keyless entry code number. I hope this helps.
Final Consumer Response /* (2000, 17, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
That would be very helpful. I believe your company has my contact information,so if someone could call or email me and let me know how to get that keyless entry code, that would be great. Thank you for addressing the issues I had.

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Address: 10039 E Arapahoe Rd, Centennial, Colorado, United States, 80112-3781

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+1 (303) 928-6968

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