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Groove Mazda Reviews (18)

My service department did perform the oil change to the vehicle [redacted] [redacted] wife purchasedPlease note that we change the oil on every used car we sell at our dealership.The reset for oil change was completed at the time and when they drove the car was not thereWhen oil change service light came back on and customer brought the car back we reset it for second time after checking the Vehicle fluid levels again and called [redacted] store to ensure we followed the correct steps to make sure it won't come back on until next oil change recommended by manufacturer.As for the tires which came on the car we did not replace them being in good condition and not requiredAfter the customer complaint with Revdex.com we checked the tire size and called both [redacted] store and discount tires and they both assured us that the tire size was an acceptable alternative and will have no effect to the vehicle performance being minute.Please be assured that we do take pride at our service department and strive our best to perform an exceptional job to our new and existing customers and the cars that come out of our service line meat and exceed quality and safety standards every time.Thank you for your understanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As of today, Tuesday, August 29, the issue has been resolved and [redacted] County Clerks Office has received my title and corresponding paperwork and I have registered the vehicle in the state of [redacted] .However, let it be known that Groove Mazda never sent the Title paperwork to me (the customer) as they claim; nor had the title paperwork arrived at [redacted] County Clerks Office or [redacted] (the lien holder) as of Friday, August 25, I stand by this statement as I spoke with both of these establishments during the early afternoon of Friday, August 25, Further, legally Groove Mazda could not have sent me (the customer) the title paperwork directly because I am not the lien holder, thus they (Groove Mazda) should have sent the paperwork to either [redacted] or [redacted] County Clerks Office in the first placeThus, Groove Mazda's claim of re-sending the title paperwork on August 23, directly to [redacted] County is implausible.I am making the above statement on behalf of my reputation, as I believe Groove Mazda's reply could possibly taint my reputation on the premise of Groove's claim that "the Title paperwork was sent to the customer, but for unknown reasons the registration was not completed." I (the customer) never received the title paperwork, and while my issue has been resolved I find it moderately disappointing that Groove Mazda may be presenting an inaccurate statement pertaining to "re-sending the Title paperwork".Up until the title issue, I had good relations and good things to say about Groove Mazda, so ultimately I am thankful that everything has now been taken care of Sincerely, [redacted] ***

As you can see the Carfax report still shows no frame damage or accident on the reportWe are a certified Carfax dealerCarfax offers a buyback guarantee for severe damageIf the customer can prove that the car does in fact have frame damage to Carfax, they will purchase the car back from the customer.?

Hello [redacted] ; We value all our customers and try to give them the best service possibleHowever some times between the Bank and out of state county things could take a bit more timeOur Valued customer [redacted] Smith Purchased her car in Colorado and when her documents were submitted to the bank of her choice they requested [redacted] Title applicationWe UTitle applications to [redacted] for resign and included a return postage to sent it backUpon receipt of the signed paperwork we forwarded all paperwork to [redacted] *** and the deal got FundedUpon funding we forwarded all Title paperwork to our customer to register the car unfortunately for reasons unknown the registration never happenedOn August 23, We have send again all paperwork this time to the [redacted] under tracking number [redacted] to enable [redacted] to register her vehicleWe apologize for the inconvenience this may have caused and we strive our best with all our customers to give them the best service possibleThank you

My service department did perform the oil change to the vehicle *** *** *** wife purchased. Please note that we change the oil on every used car we sell at our dealership.The reset for oil change was completed at the time and when they drove the car was not
there. When oil change service light came back on and customer brought the car back we reset it for second time after checking the Vehicle fluid levels again and called *** store to ensure we followed the correct steps to make sure it won't come back on until next oil change recommended by manufacturer.As for the tires which came on the car we did not replace them being in good condition and not requiredAfter the customer complaint with Revdex.com we checked the tire size and called both *** store and discount tires and they both assured us that the tire size was an acceptable alternative and will have no effect to the vehicle performance being minute.Please be assured that we do take pride at our service department and strive our best to perform an exceptional job to our new and existing customers and the cars that come out of our service line meat and exceed quality and safety standards every time.Thank you for your understanding

Initial Business Response /* (1000, 8, 2015/08/17) */
All evidence to the cause of the problems with this vehicle points to a lack of maintenanceTurbo oil cooler lines were plugged, banjo bolt had oil sludge in it, oil change records are missing for extended mileage intervalsDue to lack of
maintenance customers turbo was damaged and out of warranty which most likely damaged the catalytic convertersLack of lubrication also damaged the cylinder heads and cam shaftsWe sought and received partial assistance from *** for the turbo repairs for the customer despite missing recordsCustomer asked if she could do more damage to the vehicle if she drives it this way and the answer is yes it couldWe cannot predict if or when that may happenIt does start and run at this timeThe check engine light on her vehicle is on due to oil getting by the end of the cam at the cylinder head
We cannot be held responsible for damage done to a vehicle we did not causeAll dis-assembly of components was for diagnostic purposes in an attempt to protect the customerShe was not charged for the diagnosis and vehicle has been reassembled properlyOil pan was never removed, valve covers were removed for inspection and picturesValve covers did not show signs of oil sludgeAfter check engine light came on, we removed the cam shaft cap and found the screen in the cap plugged with sludge

Please note that the original delay in the incorrect lease paperwork signed had nothing to do with *** *** credit score being affectedWhen a contract with the bank is not finalized there will be no payments delay resulted from it since for the deal to be funded by the bank the dealership must
accept short funding such delayed payments and collect these payment from the customer directlyOnce the deal gets funded the bank send the customer a lettter and instructions how to make payments*** *** acknowledged receiving paperwork from the bank ** *** *** and failed to make her payments on time which in tern affected her credit score and neither the Bank or Groove mazda is to be blamed for this delay in payment.Appreciate your understanding and the delay caused by *** which affected her own credit.Thank you

As you can see the Carfax report still shows no frame damage or accident on the reportWe are a certified Carfax dealerCarfax offers a buyback guarantee for severe damageIf the customer can prove that the car does in fact have frame damage to Carfax, they will purchase the car back from the
customer

Dear ***; I have attached all documents to show our Good intention and that we have been working very hard to Get all canceled product refunds to the bank ASAP and as per the attached the refund are completed. Please note that the estimated refund is between 6-weeks and
sometimes it could take a bit more time due to several departments working on this starting Finance office, accounting office, products supplier office, Financing Institution (the Bank) and the documentation processing and mailing original documentation between these departments. I apologize if this has caused any inconvenience to our customer and this is not our intentOur goal is to make sure all our customer are treated fairly and satisfied the way we do business. Once again Thank you for all your help and appreciate your understanding

Initial Business Response /* (1000, 16, 2015/11/05) */
This Customer purchased a CX-from our dealership on July 15th
On Wednesday, July 29th the customer reached out to our Used Car ManagerHe asked for us to refund him $and for us to also repair his right side mirror and front
bumperWhich we did
The continued assertion that this is a New car, or a dealer Demo is inaccurateThe car was purchased as a loaner vehicle by our service department, and then sold as a pre-owned carThe only part of Mazda's warranty that's been voided is the exterior or paint warrantyThere is no way to value this warranty as it cannot be sold as a standalone productWe do, however, regularly sell a well respected and effective exterior warranty from a company called Permaplate for $We would be glad to give the customer another example of goodwill and offer this warranty at no cost
Otherwise, we believe that we have acted in good faith thus far and see no reason for further culpability
Initial Consumer Rebuttal /* (3000, 19, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealer Never disclosed that the exteriorwarranty had been voided, that there was hail damage or other issues with the car It was in fact sold as a dealer demo, no mention or disclosure as stated in the dealer response above IF in fact the dealer will provide a full Permaplate application, including all exterior, windshield and underbody application, I will accept the offer and warranty offered, and end the matter and complaint *** ***
Final Consumer Response /* (4200, 23, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealer Never disclosed that the exteriorwarranty had been voided, that there was hail damage or other issues with the car It was in fact sold as a dealer demo, no mention or disclosure as stated in the dealer response above IF in fact the dealer will provide a full Permaplate application, including all exterior, windshield and underbody application, I will accept the offer and warranty offered, and end the matter and complaint *** ***
Final Business Response /* (4000, 25, 2015/11/17) */
We will provide a full Permaplate application and extend the warranty already mentioned at no cost

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As of today, Tuesday, August 29, the issue has been resolved and *** County Clerks Office has received my title and corresponding paperwork and I have registered the vehicle in the state of ***.However, let it be known that Groove Mazda never sent the Title paperwork to me (the customer) as they claim; nor had the title paperwork arrived at *** County Clerks Office or *** *** *** *** *** (the lien holder) as of Friday, August 25, I stand by this statement as I spoke with both of these establishments during the early afternoon of Friday, August 25, Further, legally Groove Mazda could not have sent me (the customer) the title paperwork directly because I am not the lien holder, thus they (Groove Mazda) should have sent the paperwork to either *** *** *** *** *** or *** County Clerks Office in the first placeThus, Groove Mazda's claim of re-sending the title paperwork on August 23, directly to *** County is implausible.I am making the above statement on behalf of my reputation, as I believe Groove Mazda's reply could possibly taint my reputation on the premise of Groove's claim that "the Title paperwork was sent to the customer, but for unknown reasons the registration was not completed." I (the customer) never received the title paperwork, and while my issue has been resolved I find it moderately disappointing that Groove Mazda may be presenting an inaccurate statement pertaining to "re-sending the Title paperwork".Up until the title issue, I had good relations and good things to say about Groove Mazda, so ultimately I am thankful that everything has now been taken care of
Sincerely,
*** ***

Hello ***;? We value all our customers and try to give them the best service possibleHowever some times between the Bank and? out of state? county things could take a bit more time.? Our Valued customer *** Smith Purchased her car in Colorado and when her documents were
submitted to the bank of her choice they requested *** Title applicationWe UTitle applications to? *** for resign and included a return postage to sent it back.? Upon receipt of the signed paperwork we forwarded all paperwork to *** ***? ***? and the deal got Funded.? Upon funding we? forwarded all Title paperwork to our customer to register the car unfortunately for reasons unknown the registration never happened.? On August 23, We have send again all paperwork this time to the *** ** *** under tracking number ***? to enable *** to register her vehicle.? We apologize for the inconvenience this may have caused and we strive our best with all our customers to give them the best service possible.? Thank you

Dear ***;? I have attached all documents to show our Good intention and that we have been working very hard to Get all canceled product refunds to the bank ASAP and as per the attached the refund? are completed.? Please note that the estimated refund is between 6-weeks and
sometimes it could take a bit more time due to several departments working on this starting Finance office, accounting office, products supplier office, Financing Institution (the Bank) and the documentation processing and mailing original documentation? between these? departments.? I apologize if this has caused any inconvenience to our customer and this is not our intentOur goal is to make sure all our customer? are treated fairly and? satisfied? the way we do business.? ? Once again Thank you for all your help and appreciate your understanding

As you can see the Carfax report still shows no frame damage or accident on the reportWe are a certified Carfax dealerCarfax offers a buyback guarantee for severe damageIf the customer can prove that the car does in fact have frame damage to Carfax, they will purchase the car back from the
customer.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As of today, Tuesday, August 29, 2017 the issue has been resolved and [redacted] County Clerks Office has received my title and corresponding paperwork and I have registered the vehicle in the state of [redacted].However, let it be known that Groove Mazda never sent the Title paperwork to me (the customer) as they claim; nor had the title paperwork arrived at [redacted] County Clerks Office or [redacted] (the lien holder) as of Friday, August 25, 2017. I stand by this statement as I spoke with both of these establishments during the early afternoon of Friday, August 25, 2017. Further, legally Groove Mazda could not have sent me (the customer) the title paperwork directly because I am not the lien holder, thus they (Groove Mazda) should have sent the paperwork to either [redacted] or [redacted] County Clerks Office in the first place. Thus, Groove Mazda's claim of re-sending the title paperwork on August 23, 2017 directly to [redacted] County is implausible.I am making the above statement on behalf of my reputation, as I believe Groove Mazda's reply could possibly taint my reputation on the premise of Groove's claim that "the Title paperwork was sent to the customer, but for unknown reasons the registration was not completed." I (the customer) never received the title paperwork, and while my issue has been resolved I find it moderately disappointing that Groove Mazda may be presenting an inaccurate statement pertaining to "re-sending the Title paperwork".Up until the title issue, I had good relations and good things to say about Groove Mazda, so ultimately I am thankful that everything has now been taken care of.
Sincerely,
[redacted]

My service department did perform the oil change to the vehicle [redacted] [redacted] wife purchased. Please note that we change the oil on every used car we sell at our dealership.The reset for oil change was completed at the time and when they drove the car was not...

there. When oil change service light came back on and customer brought the car back we reset it for second time after checking the Vehicle fluid levels again and called [redacted] store to ensure we followed the correct steps to make sure it won't come back on until next oil change recommended by manufacturer.As for the tires which came on the car we did not replace them being in good condition and not required. After the customer complaint with Revdex.com we checked the tire size and called both [redacted] store and discount tires and they both assured us that the tire size was an acceptable alternative and will have no effect to the vehicle performance being minute.Please be assured that we do take pride at our service department and strive our best to perform an exceptional job to our new and existing customers and the cars that come out of our service line meat and exceed quality and safety standards every time.Thank you for your understanding.

Hello [redacted]; We value all our customers and try to give them the best service possible. However some times between the Bank and out of state county things could take a bit more time. Our Valued customer [redacted] Smith Purchased her car in Colorado and when her documents were...

submitted to the bank of her choice they requested [redacted] Title application. We UPS-ed Title applications to [redacted] for resign and included a return postage to sent it back. Upon receipt of the signed paperwork we forwarded all paperwork to [redacted] and the deal got Funded. Upon funding we forwarded all Title paperwork to our customer to register the car unfortunately for reasons unknown the registration never happened. On August 23, 2017 We have send again all paperwork this time to the [redacted] under tracking number [redacted] to enable [redacted] to register her vehicle. We apologize for the inconvenience this may have caused and we strive our best with all our customers to give them the best service possible. Thank you

Initial Business Response /* (1000, 16, 2015/11/05) */
This Customer purchased a CX-9 from our dealership on July 15th 2015.
On Wednesday, July 29th the customer reached out to our Used Car Manager. He asked for us to refund him $499 and for us to also repair his right side mirror and front...

bumper. Which we did.
The continued assertion that this is a New car, or a dealer Demo is inaccurate. The car was purchased as a loaner vehicle by our service department, and then sold as a pre-owned car. The only part of Mazda's warranty that's been voided is the exterior or paint warranty. There is no way to value this warranty as it cannot be sold as a standalone product. We do, however, regularly sell a well respected and effective exterior warranty from a company called Permaplate for $399. We would be glad to give the customer another example of goodwill and offer this warranty at no cost.
Otherwise, we believe that we have acted in good faith thus far and see no reason for further culpability.
Initial Consumer Rebuttal /* (3000, 19, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealer Never disclosed that the exteriorwarranty had been voided, that there was hail damage or other issues with the car. It was in fact sold as a dealer demo, no mention or disclosure as stated in the dealer response above. IF in fact the dealer will provide a full Permaplate application, including all exterior, windshield and underbody application, I will accept the offer and warranty offered, and end the matter and complaint. [redacted]
Final Consumer Response /* (4200, 23, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealer Never disclosed that the exteriorwarranty had been voided, that there was hail damage or other issues with the car. It was in fact sold as a dealer demo, no mention or disclosure as stated in the dealer response above. IF in fact the dealer will provide a full Permaplate application, including all exterior, windshield and underbody application, I will accept the offer and warranty offered, and end the matter and complaint. [redacted]
Final Business Response /* (4000, 25, 2015/11/17) */
We will provide a full Permaplate application and extend the warranty already mentioned at no cost.

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Address: 1300 N Federal Hwy STE 104, Centennial, Colorado, United States, 80112-3753

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