The issue is not that Groovy does not know how to reprogram the componentThe issue is that only the dealer can reprogram the component replaced on her carRather than take her vehicle to the dealer have the component flashed or reprogrammed at a higher price, Groovy opted to give the customer the
chance to take to dealer herself and save herself some money
Complaint: ***
I am rejecting this response because:
There is third party proof from Enterprise Rent-A-Car that a representative from Groovy Automotive was both aware of the charges and confirmed that Groovy knew they (Groovy) were responsible for paying those chargesThe representative's name in *** *** and Groovy has since fired him, eliminating the person who agreed to and was aware of the rental car charges
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:Groovy Automotive told us they would repair our vehicle using the manufacturer's standards.The airbags and seatbelt alerts were disabled by Groovy, the dealership programmed the part correctly. Groovy Automotive isn't an A+ rated member of the Revdex.com as advertised on their website and in their shop. These false and deceptive claims by Groovy lured us to use their services. They took more than $900, then the dealership charged $110 to enable the airbags and seatbelt warnings. They could have been honest, but Groovy Automotive chose to take money while knowing we'd have to go to the dealership to program the part. Groovy didn't do us a favor- they cost us time, anxiety and unnecessary problems.
Regards,
[redacted]
in the complaint # [redacted] concerning Mr. [redacted], this complaint as stated by Mr. [redacted] is false. Mr. [redacted] brought his Mazda in to have the spark plugs, spark plug wires and distributor car replaced. He declined to have the problem he was experiencing with his vehicle diagnosed by our...
mechanics to insure that was the problem and the proper solution for the problem. Mr. [redacted] declined to have the vehicle diagnosed by our mechanics. The work as he requested could not all be performed due to his vehicle not equiped with spark plug wires and does not have a distributor cap, the spark plugs were changed. The time involved was due to his vehicle has to have the intake removed in order to replace the spark plugs, and due to the fact that the shop was busy and we did not get his vehicle into the shop the minute he dropped the vehicle off. We were aware that the vehicle was still running rough however Mr. [redacted] declined to have our mechanics look for the cause. He stated that we replaced a coil we did not replace a coil. Thank You [redacted] Operations Manager Groovy Automotive 3511 Guadalupe Austin texas
Complaint: [redacted]
I am rejecting this response because:Clearly misfire and all other parts have been scratched of the work invoice. I asked for an estimate and they would not provide one. I also requested an oil change. Had I been given an estimate for repairing my misfire I may have approved work and diagnostics. Since the estimate wasn't able to be provided when I brought the car in I said go ahead with the oil change and call to let me know what it would be to repair the misfire. I don't understand how you could confuse the matter of offering me an estimate and performing a service that was out of line with repairing a misfire. Basically, I did not authorize the work and would like to be compensated for the overcharge.
Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because:
I did in fact state that I declined diagnostics in lieu of getting an estimate for repairing my misfire. A point that actually has not been addressed is that the work order had been scratched out and altered from when I had brought the vehicle into the shop. I approved an oil change and told the lady that I want nothing else done until I recieved an estimate for the repair. If it was so hard for the employee to understand what providing an estimate was or how to do so then that fault is on your end. Estimates aren't just courtesy, but actually legally required before service when requested. Better Businesses follow laws.
Regards,
[redacted]
Attached is the copy of original request of work Tune up and o/c hm which is oil change high mileage oil. The second copy is of the invoice for work performed on Mr. [redacted]'s Mazda.on the work order there is the wires and rotary cap scratched out, which matches mr. [redacted]'s second response, however in his first response he stated as a fact in his complaint as one of the points of his complaint "that they had not replaced my wiring" My initial conversation with Mr. [redacted] was accused of charging for replacing them however you can see on the invoice that there is no charge for the wires, rotary cap, coil, or any labor connected with any of these parts. Mr. [redacted] also stated in his second response that he requested us to check out the misfire on his Mazda. However there is nothing on work order about a misfire which he signed prior to working on his vehicle, and there is typed notes of customer declined diagnostic for misfire, and that check engine light was on prior to service which Mr. [redacted] also signed however the signatures don't match but invoice and credit card receipt signatures do match.
Complaint: [redacted]
I am rejecting this response because:Groovy Automotive assured us that they would replace parts and return our vehicle to us the with the same service standards provided by the dealership. We NEVER would've allowed them to do so had we known:* they COULD NOT reprogram the part* that they would NOT ALLOW THE AIRBAGS TO DEPLOY We would have taken it directly to our dealership. Safety features are there for a reason, and we were shocked that WE WERE TOLD THAT ONLY THE DEALERSHIP COULD PROGRAM A PART WE PAID THEM OVER $900 TO FIX. Their false claims caused unacceptable inconvenience and worry, and they were paid for services that we had to have corrected at the dealer anyway. WE WOULD NOT HAVE HAD THE CAR REPAIRED AT TWO GARAGES TO FIX ONE PROBLEM. Deception, dishonesty and incompetence were employed by Groovy to take our money. If that is what the Revdex.com thinks the A+ rating that Groovy Automotive claimed to have, it's an insult to every business that DOES NOT PREY ON DISABLED SENIOR CITIZENS in Austin. Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: It isn't true. I was told I didn't have wires and a cap when I was in there doing the work order. I told the lady that I want to know how much it would be to replace what I have got. She couldn't give me an estimate until she was working on my car already or had done a diagnostic she said. I told her to call me once she finds out and I wanted an estimate before diagnostics or anything was done. I told her to go ahead and do whatever it takes to get me prices. She didn't understand and told me she can't do anything until opening up the car. I told her to do what she needs to do to find out and call me since she couldn't explain what the new parts or prices were. I was expecting to be told prices of coils and all that like the mechanic I took it to after did before diagnostics. As far as I understand it's illegal to deny estimates to a customer if they ask. It's also illegal to work on their car before deciding what needs to be done. The problem is the employees lack of communication and the managers lack of acceptance for reality. I should have left as soon as she couldn't look up parts on the computer. This is not how you treat a customer who has been wronged.
Regards,
[redacted]
In regards to complaint ID [redacted] Groovy did not authorize the rental car for the customer and was unaware of the rental charges due prior to being contacted with a large bill. Groovy is in the agreement that we did not agree to these charges and are not held responsable for them.
[redacted]...
Concerning complaint id [redacted]
I am assuming in responding to this complaint that we are talking about a coupon card purchased through [redacted]. However to respond to the rest without assuming I will need more information on the issue at hand.
[redacted]
Groovy...
Dealer did not have correct any repair on program the part due to the dealer not releasing the technology so that independent shops are able to program the part. This ploy is used by the dealership to corner the market and have customers return to the dealer to pay higher prices than the independent shops charge. The mistake Groovy mad is attempting to help save or customers some money and taking the middle man (Groovy Automotive) out of the loop during the reprogram stage of the repair. If Groovy Automotive was trying to take advantage of someone we would have taken it to the dealer ourselves and inflated the price, however we did not so the statement that we were taking advantage of someone is incorrect.
Concerning this complaint we are no perusing it further than the phone call made. We were just clearing up some outstanding balance due accounts since loosing a manger at that location. Since at our shop we do carry a balance due on some vehicles that arrange a payment plan. [redacted] Operations...
The invoice which Mr. [redacted] signed with his same signature used on his credit card receipt. Plainly states the he declined diagnostics. A point which he has not addressed or argued.
The issue is not that Groovy does not know how to reprogram the componentThe issue is that only the dealer can reprogram the component replaced on her carRather than take her vehicle to the dealer have the component flashed or reprogrammed at a higher price, Groovy opted to give the customer the
chance to take to dealer herself and save herself some money
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
There is third party proof from Enterprise Rent-A-Car that a representative from Groovy Automotive was both aware of the charges and confirmed that Groovy knew they (Groovy) were responsible for paying those chargesThe representative's name in *** *** and Groovy has since fired him, eliminating the person who agreed to and was aware of the rental car charges
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:Groovy Automotive told us they would repair our vehicle using the manufacturer's standards.The airbags and seatbelt alerts were disabled by Groovy, the dealership programmed the part correctly. Groovy Automotive isn't an A+ rated member of the Revdex.com as advertised on their website and in their shop. These false and deceptive claims by Groovy lured us to use their services. They took more than $900, then the dealership charged $110 to enable the airbags and seatbelt warnings. They could have been honest, but Groovy Automotive chose to take money while knowing we'd have to go to the dealership to program the part. Groovy didn't do us a favor- they cost us time, anxiety and unnecessary problems.
Regards,
[redacted]
in the complaint # [redacted] concerning Mr. [redacted], this complaint as stated by Mr. [redacted] is false. Mr. [redacted] brought his Mazda in to have the spark plugs, spark plug wires and distributor car replaced. He declined to have the problem he was experiencing with his vehicle diagnosed by our...
mechanics to insure that was the problem and the proper solution for the problem. Mr. [redacted] declined to have the vehicle diagnosed by our mechanics. The work as he requested could not all be performed due to his vehicle not equiped with spark plug wires and does not have a distributor cap, the spark plugs were changed. The time involved was due to his vehicle has to have the intake removed in order to replace the spark plugs, and due to the fact that the shop was busy and we did not get his vehicle into the shop the minute he dropped the vehicle off. We were aware that the vehicle was still running rough however Mr. [redacted] declined to have our mechanics look for the cause. He stated that we replaced a coil we did not replace a coil. Thank You [redacted] Operations Manager Groovy Automotive 3511 Guadalupe Austin texas
Complaint: [redacted]
I am rejecting this response because:Clearly misfire and all other parts have been scratched of the work invoice. I asked for an estimate and they would not provide one. I also requested an oil change. Had I been given an estimate for repairing my misfire I may have approved work and diagnostics. Since the estimate wasn't able to be provided when I brought the car in I said go ahead with the oil change and call to let me know what it would be to repair the misfire. I don't understand how you could confuse the matter of offering me an estimate and performing a service that was out of line with repairing a misfire. Basically, I did not authorize the work and would like to be compensated for the overcharge.
Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because:
I did in fact state that I declined diagnostics in lieu of getting an estimate for repairing my misfire. A point that actually has not been addressed is that the work order had been scratched out and altered from when I had brought the vehicle into the shop. I approved an oil change and told the lady that I want nothing else done until I recieved an estimate for the repair. If it was so hard for the employee to understand what providing an estimate was or how to do so then that fault is on your end. Estimates aren't just courtesy, but actually legally required before service when requested. Better Businesses follow laws.
Regards,
[redacted]
Attached is the copy of original request of work Tune up and o/c hm which is oil change high mileage oil. The second copy is of the invoice for work performed on Mr. [redacted]'s Mazda.on the work order there is the wires and rotary cap scratched out, which matches mr. [redacted]'s second response, however in his first response he stated as a fact in his complaint as one of the points of his complaint "that they had not replaced my wiring" My initial conversation with Mr. [redacted] was accused of charging for replacing them however you can see on the invoice that there is no charge for the wires, rotary cap, coil, or any labor connected with any of these parts. Mr. [redacted] also stated in his second response that he requested us to check out the misfire on his Mazda. However there is nothing on work order about a misfire which he signed prior to working on his vehicle, and there is typed notes of customer declined diagnostic for misfire, and that check engine light was on prior to service which Mr. [redacted] also signed however the signatures don't match but invoice and credit card receipt signatures do match.
Complaint: [redacted]
I am rejecting this response because:Groovy Automotive assured us that they would replace parts and return our vehicle to us the with the same service standards provided by the dealership. We NEVER would've allowed them to do so had we known:* they COULD NOT reprogram the part* that they would NOT ALLOW THE AIRBAGS TO DEPLOY We would have taken it directly to our dealership. Safety features are there for a reason, and we were shocked that WE WERE TOLD THAT ONLY THE DEALERSHIP COULD PROGRAM A PART WE PAID THEM OVER $900 TO FIX. Their false claims caused unacceptable inconvenience and worry, and they were paid for services that we had to have corrected at the dealer anyway. WE WOULD NOT HAVE HAD THE CAR REPAIRED AT TWO GARAGES TO FIX ONE PROBLEM. Deception, dishonesty and incompetence were employed by Groovy to take our money. If that is what the Revdex.com thinks the A+ rating that Groovy Automotive claimed to have, it's an insult to every business that DOES NOT PREY ON DISABLED SENIOR CITIZENS in Austin. Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: It isn't true. I was told I didn't have wires and a cap when I was in there doing the work order. I told the lady that I want to know how much it would be to replace what I have got. She couldn't give me an estimate until she was working on my car already or had done a diagnostic she said. I told her to call me once she finds out and I wanted an estimate before diagnostics or anything was done. I told her to go ahead and do whatever it takes to get me prices. She didn't understand and told me she can't do anything until opening up the car. I told her to do what she needs to do to find out and call me since she couldn't explain what the new parts or prices were. I was expecting to be told prices of coils and all that like the mechanic I took it to after did before diagnostics. As far as I understand it's illegal to deny estimates to a customer if they ask. It's also illegal to work on their car before deciding what needs to be done. The problem is the employees lack of communication and the managers lack of acceptance for reality. I should have left as soon as she couldn't look up parts on the computer. This is not how you treat a customer who has been wronged.
Regards,
[redacted]
In regards to complaint ID [redacted] Groovy did not authorize the rental car for the customer and was unaware of the rental charges due prior to being contacted with a large bill. Groovy is in the agreement that we did not agree to these charges and are not held responsable for them.
[redacted]...
[redacted]
Groovy Automotive
[redacted]
Concerning complaint id [redacted]
I am assuming in responding to this complaint that we are talking about a coupon card purchased through [redacted]. However to respond to the rest without assuming I will need more information on the issue at hand.
[redacted]
Groovy...
Automotive
Dealer did not have correct any repair on program the part due to the dealer not releasing the technology so that independent shops are able to program the part. This ploy is used by the dealership to corner the market and have customers return to the dealer to pay higher prices than the independent shops charge. The mistake Groovy mad is attempting to help save or customers some money and taking the middle man (Groovy Automotive) out of the loop during the reprogram stage of the repair. If Groovy Automotive was trying to take advantage of someone we would have taken it to the dealer ourselves and inflated the price, however we did not so the statement that we were taking advantage of someone is incorrect.
Concerning this complaint we are no perusing it further than the phone call made. We were just clearing up some outstanding balance due accounts since loosing a manger at that location. Since at our shop we do carry a balance due on some vehicles that arrange a payment plan. [redacted] Operations...
Manager Groovy Automotive [redacted] Austin texas
The invoice which Mr. [redacted] signed with his same signature used on his credit card receipt. Plainly states the he declined diagnostics. A point which he has not addressed or argued.