Dealer did not have correct any repair on program the part due to the dealer not releasing the technology so that independent shops are able to program the partThis ploy is used by the dealership to corner the market and have customers return to the dealer to pay higher prices than the independent shops chargeThe mistake Groovy mad is attempting to help save or customers some money and taking the middle man (Groovy Automotive) out of the loop during the reprogram stage of the repairIf Groovy Automotive was trying to take advantage of someone we would have taken it to the dealer ourselves and inflated the price, however we did not so the statement that we were taking advantage of someone is incorrect
Complaint: [redacted] I am rejecting this response because:Groovy Automotive told us they would repair our vehicle using the manufacturer's standards.The airbags and seatbelt alerts were disabled by Groovy, the dealership programmed the part correctlyGroovy Automotive isn't an A+ rated member of the Revdex.com as advertised on their website and in their shopThese and deceptive claims by Groovy lured us to use their servicesThey took more than $900, then the dealership charged $to enable the airbags and seatbelt warningsThey could have been honest, but Groovy Automotive chose to take money while knowing we'd have to go to the dealership to program the partGroovy didn't do us a favor- they cost us time, anxiety and unnecessary problems Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Clearly misfire and all other parts have been scratched of the work invoiceI asked for an estimate and they would not provide oneI also requested an oil changeHad I been given an estimate for repairing my misfire I may have approved work and diagnosticsSince the estimate wasn't able to be provided when I brought the car in I said go ahead with the oil change and call to let me know what it would be to repair the misfireI don't understand how you could confuse the matter of offering me an estimate and performing a service that was out of line with repairing a misfireBasically, I did not authorize the work and would like to be compensated for the overcharge Regards, [redacted]
Attached is the copy of original request of work Tune up and o/c hm which is oil change high mileage oilThe second copy is of the invoice for work performed on Mr [redacted] 's Mazda.on the work order there is the wires and rotary cap scratched out, which matches mr [redacted] 's second response, however in his first response he stated as a fact in his complaint as one of the points of his complaint "that they had not replaced my wiring" My initial conversation with Mr [redacted] was accused of charging for replacing them however you can see on the invoice that there is no charge for the wires, rotary cap, coil, or any labor connected with any of these partsMr [redacted] also stated in his second response that he requested us to check out the misfire on his MazdaHowever there is nothing on work order about a misfire which he signed prior to working on his vehicle, and there is typed notes of customer declined diagnostic for misfire, and that check engine light was on prior to service which Mr [redacted] also signed however the signatures don't match but invoice and credit card receipt signatures do match
in the complaint # [redacted] concerning Mr [redacted] , this complaint as stated by Mr [redacted] is falseMr [redacted] brought his Mazda in to have the spark plugs, spark plug wires and distributor car replacedHe declined to have the problem he was experiencing with his vehicle diagnosed by our mechanics to insure that was the problem and the proper solution for the problemMr [redacted] declined to have the vehicle diagnosed by our mechanicsThe work as he requested could not all be performed due to his vehicle not equiped with spark plug wires and does not have a distributor cap, the spark plugs were changedThe time involved was due to his vehicle has to have the intake removed in order to replace the spark plugs, and due to the fact that the shop was busy and we did not get his vehicle into the shop the minute he dropped the vehicle offWe were aware that the vehicle was still running rough however Mr [redacted] declined to have our mechanics look for the causeHe stated that we replaced a coil we did not replace a coilThank You [redacted] Operations Manager Groovy Automotive Guadalupe Austin texas
In regards to complaint ID [redacted] Groovy did not authorize the rental car for the customer and was unaware of the rental charges due prior to being contacted with a large billGroovy is in the agreement that we did not agree to these charges and are not held responsable for them *** [redacted] Groovy Automotive [redacted] ***
Concerning complaint id [redacted] I am assuming in responding to this complaint that we are talking about a coupon card purchased through [redacted] However to respond to the rest without assuming I will need more information on the issue at hand [redacted] Groovy Automotive
Complaint: [redacted] I am rejecting this response because: I did in fact state that I declined diagnostics in lieu of getting an estimate for repairing my misfireA point that actually has not been addressed is that the work order had been scratched out and altered from when I had brought the vehicle into the shopI approved an oil change and told the lady that I want nothing else done until I recieved an estimate for the repairIf it was so hard for the employee to understand what providing an estimate was or how to do so then that fault is on your endEstimates aren't just courtesy, but actually legally required before service when requestedBetter Businesses follow laws Regards, [redacted]
The invoice which Mr [redacted] signed with his same signature used on his credit card receiptPlainly states the he declined diagnosticsA point which he has not addressed or argued
Complaint: [redacted] I am rejecting this response because: It isn't trueI was told I didn't have wires and a cap when I was in there doing the work orderI told the lady that I want to know how much it would be to replace what I have gotShe couldn't give me an estimate until she was working on my car already or had done a diagnostic she saidI told her to call me once she finds out and I wanted an estimate before diagnostics or anything was doneI told her to go ahead and do whatever it takes to get me pricesShe didn't understand and told me she can't do anything until opening up the carI told her to do what she needs to do to find out and call me since she couldn't explain what the new parts or prices wereI was expecting to be told prices of coils and all that like the mechanic I took it to after did before diagnosticsAs far as I understand it's illegal to deny estimates to a customer if they askIt's also illegal to work on their car before deciding what needs to be doneThe problem is the employees lack of communication and the managers lack of acceptance for realityI should have left as soon as she couldn't look up parts on the computerThis is not how you treat a customer who has been wronged Regards, [redacted]
Concerning this complaint we are no perusing it further than the phone call madeWe were just clearing up some outstanding balance due accounts since loosing a manger at that locationSince at our shop we do carry a balance due on some vehicles that arrange a payment plan [redacted] Operations Manager Groovy Automotive [redacted] Austin texas
Dealer did not have correct any repair on program the part due to the dealer not releasing the technology so that independent shops are able to program the partThis ploy is used by the dealership to corner the market and have customers return to the dealer to pay higher prices than the independent shops chargeThe mistake Groovy mad is attempting to help save or customers some money and taking the middle man (Groovy Automotive) out of the loop during the reprogram stage of the repairIf Groovy Automotive was trying to take advantage of someone we would have taken it to the dealer ourselves and inflated the price, however we did not so the statement that we were taking advantage of someone is incorrect
Complaint: [redacted] I am rejecting this response because:Groovy Automotive told us they would repair our vehicle using the manufacturer's standards.The airbags and seatbelt alerts were disabled by Groovy, the dealership programmed the part correctlyGroovy Automotive isn't an A+ rated member of the Revdex.com as advertised on their website and in their shopThese and deceptive claims by Groovy lured us to use their servicesThey took more than $900, then the dealership charged $to enable the airbags and seatbelt warningsThey could have been honest, but Groovy Automotive chose to take money while knowing we'd have to go to the dealership to program the partGroovy didn't do us a favor- they cost us time, anxiety and unnecessary problems Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Clearly misfire and all other parts have been scratched of the work invoiceI asked for an estimate and they would not provide oneI also requested an oil changeHad I been given an estimate for repairing my misfire I may have approved work and diagnosticsSince the estimate wasn't able to be provided when I brought the car in I said go ahead with the oil change and call to let me know what it would be to repair the misfireI don't understand how you could confuse the matter of offering me an estimate and performing a service that was out of line with repairing a misfireBasically, I did not authorize the work and would like to be compensated for the overcharge Regards, [redacted]
Attached is the copy of original request of work Tune up and o/c hm which is oil change high mileage oilThe second copy is of the invoice for work performed on Mr [redacted] 's Mazda.on the work order there is the wires and rotary cap scratched out, which matches mr [redacted] 's second response, however in his first response he stated as a fact in his complaint as one of the points of his complaint "that they had not replaced my wiring" My initial conversation with Mr [redacted] was accused of charging for replacing them however you can see on the invoice that there is no charge for the wires, rotary cap, coil, or any labor connected with any of these partsMr [redacted] also stated in his second response that he requested us to check out the misfire on his MazdaHowever there is nothing on work order about a misfire which he signed prior to working on his vehicle, and there is typed notes of customer declined diagnostic for misfire, and that check engine light was on prior to service which Mr [redacted] also signed however the signatures don't match but invoice and credit card receipt signatures do match
in the complaint # [redacted] concerning Mr [redacted] , this complaint as stated by Mr [redacted] is falseMr [redacted] brought his Mazda in to have the spark plugs, spark plug wires and distributor car replacedHe declined to have the problem he was experiencing with his vehicle diagnosed by our mechanics to insure that was the problem and the proper solution for the problemMr [redacted] declined to have the vehicle diagnosed by our mechanicsThe work as he requested could not all be performed due to his vehicle not equiped with spark plug wires and does not have a distributor cap, the spark plugs were changedThe time involved was due to his vehicle has to have the intake removed in order to replace the spark plugs, and due to the fact that the shop was busy and we did not get his vehicle into the shop the minute he dropped the vehicle offWe were aware that the vehicle was still running rough however Mr [redacted] declined to have our mechanics look for the causeHe stated that we replaced a coil we did not replace a coilThank You [redacted] Operations Manager Groovy Automotive Guadalupe Austin texas
In regards to complaint ID [redacted] Groovy did not authorize the rental car for the customer and was unaware of the rental charges due prior to being contacted with a large billGroovy is in the agreement that we did not agree to these charges and are not held responsable for them *** [redacted] Groovy Automotive [redacted] ***
Concerning complaint id [redacted] I am assuming in responding to this complaint that we are talking about a coupon card purchased through [redacted] However to respond to the rest without assuming I will need more information on the issue at hand [redacted] Groovy Automotive
Complaint: [redacted] I am rejecting this response because: I did in fact state that I declined diagnostics in lieu of getting an estimate for repairing my misfireA point that actually has not been addressed is that the work order had been scratched out and altered from when I had brought the vehicle into the shopI approved an oil change and told the lady that I want nothing else done until I recieved an estimate for the repairIf it was so hard for the employee to understand what providing an estimate was or how to do so then that fault is on your endEstimates aren't just courtesy, but actually legally required before service when requestedBetter Businesses follow laws Regards, [redacted]
The invoice which Mr [redacted] signed with his same signature used on his credit card receiptPlainly states the he declined diagnosticsA point which he has not addressed or argued
Complaint: [redacted] I am rejecting this response because: It isn't trueI was told I didn't have wires and a cap when I was in there doing the work orderI told the lady that I want to know how much it would be to replace what I have gotShe couldn't give me an estimate until she was working on my car already or had done a diagnostic she saidI told her to call me once she finds out and I wanted an estimate before diagnostics or anything was doneI told her to go ahead and do whatever it takes to get me pricesShe didn't understand and told me she can't do anything until opening up the carI told her to do what she needs to do to find out and call me since she couldn't explain what the new parts or prices wereI was expecting to be told prices of coils and all that like the mechanic I took it to after did before diagnosticsAs far as I understand it's illegal to deny estimates to a customer if they askIt's also illegal to work on their car before deciding what needs to be doneThe problem is the employees lack of communication and the managers lack of acceptance for realityI should have left as soon as she couldn't look up parts on the computerThis is not how you treat a customer who has been wronged Regards, [redacted]
Concerning this complaint we are no perusing it further than the phone call madeWe were just clearing up some outstanding balance due accounts since loosing a manger at that locationSince at our shop we do carry a balance due on some vehicles that arrange a payment plan [redacted] Operations Manager Groovy Automotive [redacted] Austin texas