Thank you for making us aware of this customer issueWe’ve been working directly with the customer and appreciate your assistance; it will also be helpful in resolving these concerns. The Homeowner’s Association budget and parking rules being referenced are governed according to the
Declaration of Covenants, Conditions and Restrictions, which were recorded and in place prior to any homes being constructed or purchasedAdditional guest parking was also added near the complainant’s residence in 2016. Reserve funds and working capital are maintained and budgeted for in accordance with the Association RulesA report is presented at the annual meeting where the yearly budget, income statement, and balance sheet are presented to all members. In conclusion, we have reached *** *** by phone and are attempting to clarify what further action she seeks to achieve settlement
June 5, 2015Better BusinessAttn: *** ***Dispute Resolution Specialist RE: *** *** *** ** ***Dear ***:This is in response to the Better Business email received on 5/31/15, assigned id*** to Gross Builders regarding a complaint by *** *** who resided
at*** *** *** *** *** *** *** *** was in a leasefrom 4/1/through 4/30/upon move out of the apartment suite a Move Out Recapwas mailed to *** *** the Lease holder charging any damages that occurred whileshe was a resident at *** *** Apartments*** *** was anoccupant in the suite with *** ***Attached is the Move Out Recap that was sentto *** *** charging for repair cost of the bathtub of $250.00.Our response to the complaint is as follows:Attached our pictures of the damaged tub that were taken when we did ourMove Out Inspection when the Resident turned in their keys on April 30,These damages were never reported to the office when the residentsmoved in to begin their lease on 4/ 1/ indicating any damages to the suitewhen they first moved inAttached is the invoice for repairs done by *** *** *** * *** to thedamages in the bathtub*** *** indicated that the bathtub had over a 100cuts that were very deep and wide and looked as though a steak knife wasused on the surface of the tubIn their opinion the cuts were madeintentionallyThe cost for repairs was $
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please issue, on official letterhead, that a credit to the rent has been applied for next month, August, and that the next month billing, September, will be issued a credit as well if the bill is substantially higher than normal. In addition please note that if the AC has been properly fixed during the previous call that the unit would not have gone out while I, the tenant, was out of town. Despite all of that I thanked management for their apology.
Regards,
[redacted]
We have apologized to our resident for this inconvenience. We have responded to each service call on the day it was reported, but unfortunately, when a reisdent is out of town, we have no way of knowing that there is an issue in the apartment home until we are notified. We have adjusted for the...
resident's increased billing from the electric company and will review the upcoming bill when it becomes available.
Thank you for making us aware of this customer issueWe’ve been working directly with the customer and appreciate your assistance; it will also be helpful in resolving these concerns. The Homeowner’s Association budget and parking rules being referenced are governed according to the
Declaration of Covenants, Conditions and Restrictions, which were recorded and in place prior to any homes being constructed or purchasedAdditional guest parking was also added near the complainant’s residence in 2016. Reserve funds and working capital are maintained and budgeted for in accordance with the Association RulesA report is presented at the annual meeting where the yearly budget, income statement, and balance sheet are presented to all members. In conclusion, we have reached *** *** by phone and are attempting to clarify what further action she seeks to achieve settlement
June 5, 2015Better BusinessAttn: *** ***Dispute Resolution Specialist RE: *** *** *** ** ***Dear ***:This is in response to the Better Business email received on 5/31/15, assigned id*** to Gross Builders regarding a complaint by *** *** who resided
at*** *** *** *** *** *** *** *** was in a leasefrom 4/1/through 4/30/upon move out of the apartment suite a Move Out Recapwas mailed to *** *** the Lease holder charging any damages that occurred whileshe was a resident at *** *** Apartments*** *** was anoccupant in the suite with *** ***Attached is the Move Out Recap that was sentto *** *** charging for repair cost of the bathtub of $250.00.Our response to the complaint is as follows:Attached our pictures of the damaged tub that were taken when we did ourMove Out Inspection when the Resident turned in their keys on April 30,These damages were never reported to the office when the residentsmoved in to begin their lease on 4/ 1/ indicating any damages to the suitewhen they first moved inAttached is the invoice for repairs done by *** *** *** * *** to thedamages in the bathtub*** *** indicated that the bathtub had over a 100cuts that were very deep and wide and looked as though a steak knife wasused on the surface of the tubIn their opinion the cuts were madeintentionallyThe cost for repairs was $
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please issue, on official letterhead, that a credit to the rent has been applied for next month, August, and that the next month billing, September, will be issued a credit as well if the bill is substantially higher than normal. In addition please note that if the AC has been properly fixed during the previous call that the unit would not have gone out while I, the tenant, was out of town. Despite all of that I thanked management for their apology.
Regards,
[redacted]
We have apologized to our resident for this inconvenience. We have responded to each service call on the day it was reported, but unfortunately, when a reisdent is out of town, we have no way of knowing that there is an issue in the apartment home until we are notified. We have adjusted for the...
resident's increased billing from the electric company and will review the upcoming bill when it becomes available.