Contact Name and Title: CHRIS [redacted] Contact Phone: [redacted] Contact Email: C [redacted] @GROSSINGER.COM THE AIR FILTER WAS REPLACED.THE CUSTOMER IS GOING BY THE DUST ON THE COVER HOUSING AS EVERYTHING UNDER THE HOOD WAS FULL OF THE AMOUNT OF DUST.OUR SERVICE MANAGER KEVIN [redacted] WENT AS FAR AS TO PUT THE OLD FILTER ON HIS DESK.SINCE THEN,THE CUSTOMER HAS GIVEN THE DEALER A TERRIBLE SURVEY BECAUSE OF WHAT HE IS ASSUMING INCORRECTLY AND NOW THIS Revdex.com CASE OVER A $AIR FILTER THAT THE DEALER REPLACED.THE COOLANT LEVEL WAS NOT LOW BUT AT THE MARK IN THE DEGAS OVERFLOW BOTTLE.THE WIPER FLUID,IF ANYTHING SHOULD HAVE BEEN TOPPED OFF BUT THAT IS DONE BY OUR PORTERS NORMALLY WHEN THE CAR IS BEING WRITTEN IN THE SERVICE DRIVE.PLEASE CONTACT ME FOR FURTHER INFORMATION.THIS CUSTOMER HAS DAMAGED OUR CSI FOR THE MONTH IN OUR ZONE AND OUR REPUTATION ONLINE
Initial Business Response / [redacted] (1000, 5, 2014/07/07) */ Our records show on 12/11/invoice # XXXXXX there was no oil listed.On 1/27/invoive # XXXXXX @ 14,miles we performed an oil and filter change.Reviewing our records shows this veh went 2,miles in month this issue should have come up sooner after months the veh could have gone anywhere.At this point either party cant prove their position.Grossinger has a very good service dept its not likely a basic service would be billed and not done.To resolve this we would offer a free oil and filter change per goodwill we will NOT document we did not change the oil nor accept any responsibility for any future engine problems.Our position is it was changed on the 1/27/visit Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Fact:I purchased my first new vehicle from Grossinger on 10/08/ , Fact:In the Owners Manual on page 10-it states that the vehicle has an engine oil life system that will tell me when to change the oil Fact:First oil change was on 6/16/@ milesA Fram oil filter and quarts of Quaker State Synthetic oil were installed Fact: Second oil change occurred on 10/09/@ milesAnother Fram oil filter and six more quarts of Quaker were installed Fact:Brakes lights failed and truck was brought to [redacted] for repair and an oil change on 1/27/ Fact: Invoice XXXXXX reads"Remove old oil and filter and install Durablend oil and a new factory filter Fact: Invoice claims only quarts of oil were used Fact: My truck uses quarts (also in the owners manual) Fact: A Valvolene sticker was put on my windshield to inform me when my next oil change was needed Fact: Oil Change message display came on 6/26/ Fact:oil changed 6/28/Fram oil filter from the second oil change (10/9/@ miles) was still on the car!!! Fact: I called Grossinger immediately (before completing the oil change)and informed the manager exactly what had happened and how upset I wasI was told by the manager to bring the filter in, and that he could tell by looking at the filter how many miles it had on it Fact: I informed him I was contacting the Revdex.com Fact: I have an [redacted] in Automotive Technology from [redacted] and I informed the manager that he was lying (putting it nicely) about knowing how many miles an oil filter has on it Question: What business is it of [redacted] to worry about where or how far (miles in a month)my truck travels? Fact: I saved the old filterI am willing to bring it to [redacted] in Glenview,XXXXX and let them tell me how many miles it has on it Fact: Because of Grossinger's Service department, my truck went miles on one crankcase of oilUnacceptable They need to be held accountable Fact: Grossinger cheats it's customers!!! Final Business Response / [redacted] (4000, 11, 2014/07/31) */ Our position remains the same as stated in our first response except we no longer offer a goodwill LOF Regarding the 5qts of oil we do reduced pricing on certain standard maint items ( as most service dept) its the same for all models its based on price not the model.This is called matrix pricing.One key stroke does the entire billing On a full retail service it will be model specfic No tech in a Union shop is going to put the sticker on the car and not do the service he/she can be terminated The oil filter is visable when the hood is open GM filters are bright white or blue Fram is orange and black.During the course of 10K miles the hood should have been opened at some point to check the oil level or w/fluid it was winter Any trained automotive person would see it The mileage issue is how the unit is driven that determines the maint interval that is the reason for the mile comment Name calling ends any attempt at good faith resolution Grossinger Auto will not have any additional responses Final Consumer Response / [redacted] (4200, 13, 2014/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Seriously, who ever is responding for Grossinger, either doesn't have a clue or isn't paying attention I have a hard time believing your one key stroke billing system, but let's just say for a minute that it is trueGrossinger's comment that "no tech in a union shop is going to put the sticker on the car and not do the service because he/she could be terminated" is falseI still have the sticker,the oil filter and the dated picture when the filter came out of the truck, and to my knowledge, no one has been terminatedI am still willing to take up Grossinger's Service Manager's ridiculous offer to bring in the oil filter to determine the actual miles, but only to another dealership Most importantly,the only reason that the hood was not opened for 10k, was that I trusted that Grossinger had actually changed the oil at 5k I am a trained automotive person that has caught Grossinger cheatingI had no reason to bash or name call anyone until I got cheatedThe truck runs fine, but I am sick to death to think my first new vehicle has gone 10k on one oil change Grossinger's rescinded offer of a goodwill oil change is fully acceptedI would be afraid to trust them againI don't know what else to sayI got cheated, and they can not afford to admit it
To Whom It May Concern:Ms [redacted] , purchase an eight year old vehicleA multi-point inspection was completed However, this does not include draining transmission fluidsIt does include a road test which was performed during the time of inspection, the transmission was operating normal Seven months after the sale the transmission needed a maintenance service, customer is reliable for repairs We regretfully decline the request to reimburse Ms [redacted] $Sincerely, [redacted] ***General ManagerGrossinger Autoplex847-674-
Better Business Bureau RE: [redacted] ID # [redacted] In a transaction that requires financing we attempt to secure a lender that offers the most competitive terms for the customer At times, this involves sending the application to numerous lending institutions, since each bank has their own scoring system based on credit score, credit history, equity, collateral and terms to mention a few When [redacted] came in to pur [redacted] her vehicle, she signed a credit application allowing us to attempt to get her the most competitive terms for her loan There were inquiries to different lending institutions We will work with Ms [redacted] in an attempt to remove the inquiries from her credit file We will forward a letter to Ms [redacted] that will be directed to each lending institution in an attempt to remove the hard inquiry from her credit file Should you require any further information, please contact me at once Sincerely, Finance Director [redacted]
To Whom It May Concern:We are in receipt of the above mentioned complaintThe customer contacted our BDC inquiring about a carThey asked if they could be approved for a loanThey submitted an online credit appWhen they arrived they came through the Cadillac showroom to the sales desk They were looking at the Enclave, we asked if they needed helpThey told us they were here to see PhoenixWe told them she had gone home for the night and we offered our assistanceThe car they came in on was sold about a half hour priorThe customer was still in the finance office at the timeMartize our sales manager told them the car was sold and offered to show them some other cars that would fit what they are looking forMatt [redacted] took them outside to show them carsAfter seeing the cars they decided none of them workI was told she did not like any of the cars and they just walked offThe following day the customer called to express her experience and I called her backI apologized for her poor experience and explained we don't hold cars they are first come first serve basis There was no wrong doing on our part and I expressed we are sorry for her poor experienceThe phone call was disconnectedShe called back and spoke with a sales manager, Arsany He reiterated we do not hold cars and the vehicle was sold and she hung upGrossinger cannot remove the credit inquiry since the customer submitted the authorization online We are truly sorry the customer was dissatisfied with their experience and apologize for any inconvenience this may have caused themSincerely,Ric [redacted] Sales ManagerGrossinger Autoplex847-674-
Complaint: [redacted] I am rejecting this response because: no amount balance has cleared and been credited to our auto loan yet Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/03/31) */ Our Service Director met with the customer and reviewed the matter We are giving a refund for the service charges and the additional tow Grossinger Auto apologizes for incident This is not representative of how our business operates We have reviewed this with all parties involved and taken action to prevent this from happening again In addition to the refund we would like to offer a free oil change and car wash.Call [redacted] XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have not yet received the refund that they claim they are sending usI will never drive my car into that shop againThey always make a big deal about their free car washes and free coffee - if you have them work on your car it turns out that is a pretty expensive car wash - not free at all Final Business Response / [redacted] (4000, 10, 2014/04/09) */ I will find out the status of the refund
[redacted] BUYER'S BEWARE [redacted] Dealership has unscrupulous business practices I'm contacting the [redacted] ofc regarding pre-loaded charges in their bill of sales contract I'm from CO and found this dealer under [redacted] Called the dealership and spoke w/ at least different people This is the most dysfunctional, unethical dealership I've ever come in contact with Slow or no responses to emails/txts/phone calls Spoke w/ Ray [redacted] (sales mgr) who verbally agreed to my price, delivery charges and taxes I repeated back to him 3x to make sure we were 100% clear I asked for him to send me an email with our agreement that we agreed on a [redacted] TL for 24,900, taxes and deliver charges of $ He advised me to fill out the credit app and then he would send me a bill of sale He would send me an email of where I was to go to fill the app out w/ his contact info Of course no email Next day I emailed him my credit app I emailed him to advise it was completed Arsany (other sales mgr) stated he received the app and was processing it Stated he would sell it to me for but didn't say ANYTHING about any other fees I have his email I txtd Ray asking why we agreed on and now some unknown person (later found out it was Arsany the other mgr) charging me more Ray txtd saying he'd handle it Ray txts me back stating he was doing the bill of sale and including add ons I immediately replied asking what add ons? he said theft recovery and interior pkg fee both totaling almost 800$ I told him I wasn't interested and he said I didn't have a choice I asked him what about the day before where we agreed on 24900, delivery and taxes He said everyone pays that I told him I expected him to honor our agreement He said there was nothing he could do either I pay it or no deal I asked to speak w/ the GM I called and left him a msg cuz he was out that day Called Arsany the other mgr and asked why I was paying more fees when that was not stated Arsany said he never would've sold it to me for less than but something all the unscrupulous salesman at this dealer fail to tell you is there's hidden fees they don't tell you about til later When later? Most people come to a dealership to buy a car Salesman generally keep customers there for HOURS and by then consumers are exhausted Is it ethical to drag a deal along for 2-3hrs sitting in front of finance to THEN be told there are EXTRA hidden charges that the buyer has NO CHOICE in the matter The mgr said you either pay them or you don't do the deal I'm going to write a letter to the IL [redacted] ofc to have them investigate whether this is unethical and unscrupulous Especially in my deal when we agreed on the 24900, delivery/taxes there was NEVER any mention of addf'l fees He did just like how they routinely conduct business Have the customer go to great lengths to want the car and THEN tell them the fees are mandatory I asked AL [redacted] the GM who I called 5x and failed to return my call until I called around to find out who the OWNER was and how I was planning on writing the Revdex.com, [redacted] ***y ofc and Dealer's Assoc Only THEN did he call me When I left the same msg on Arsany's phone (via txt) he replied - "Kevin so you wanna go through all that trouble so you can get a acura TL for $24,900?......." Funny how after Arsany realized that another mgr agreed on 24,how ironic that all the fees bumped the price right back to the original internet price Then when Ray realized he royally screwed up he tried to sell me on me paying half the fees and they'd pick up the other half I said no again because that's not what he and I agreed on When GM finally called me back I explained to him the whole thing I asked him to PULL the recorded phone calls so he could HEAR the conversation Ray and I had from the beginning and how Ray agreed to my original terms listed above Then how the recording showed he attempted to get me to buy into me paying for half the fees that he never told me about Of course Al pulled the good ole did I have any signed agreement in writing I said NO but the recording would do that for me Of course he claims he was going to have IT pull the recordings so he could listen to our conversation Of course I have not heard back from him as of now nor am I holding my breathe I advised him I was going to escalate this to the proper authorities and he said I was free to do so Asked for everyone's first and last name and he cooperated but when I asked what the owner's name was he said he would handle it I had to ask him 4x what the owner's name was and he finally told meThis dealership should be investigated by the dealer's association and [redacted] ofc on how they are unethical and unscrupulous with their business and selling practices I called to dealers in CO and NONE of them agree with the pre-loaded charges that they attempt to hide in their contract Consumers are FORCED to pay in extra fees It should be a option not an OBLIGATION How convenient on when they introduce these fees to the buyer - yes, 2-3hrs after being exhausted in a dealership and then sticker shocked at the extra fees when sitting in the finance ofc What happened to trust and integrity The automotive industry has never had either of them and this dealership is the epitome of unethical sales practices I noticed they joined the Revdex.com in 12/1/and have already had complaints - at least ones people were willing to take the time to warn other about That's why I'm writing to let all buyer's beware of this dealership especially being cautious of ANYTHING Ray [redacted] , Arsany and Al [redacted] says If you deal with any of these run the opposite direction, bring a recorder so record the conversation or make sure you get it in WRITING! These salesmen are why consumers today distrust the automotive industry and why we have NO RESPECT for for the used cars salesman that they are
Revdex.com RE: [redacted] ID # [redacted] In a transaction that requires financing we attempt to secure a lender that offers the most competitive terms for the customer At times, this involves sending the application to numerous lending institutions, since each bank has their own scoring system based on credit score, credit history, equity, collateral and terms to mention a few When [redacted] came in to pur [redacted] her vehicle, she signed a credit application allowing us to attempt to get her the most competitive terms for her loan There were inquiries to different lending institutions We will work with Ms [redacted] in an attempt to remove the inquiries from her credit file We will forward a letter to Ms [redacted] that will be directed to each lending institution in an attempt to remove the hard inquiry from her credit file Should you require any further information, please contact me at onceSincerely,Finance Director [redacted]
Dear Xristos [redacted] & Revdex.com of Chicago Office, We apologize you feel this way about our Grossinger Service Department Our goal is not only to grow our business but to maintain our current customers Once our service department heard of the customer's concern we promptly retrieved the filter from the technician and placed it in the service manager's office Customer was invited to bring their vehicle in to inspect the new filter and at the same time inspect the filter we removed from their vehicleThe next we heard from the customer was through your office We regret to inform you at this time we deny refund for services rendered or a gas card Thank youChris [redacted] Service Manager Grossinger Autoplex 847-745-
Initial Business Response / [redacted] (1000, 5, 2014/11/19) */ Complaint Case #: XXXXXXXX Consumer: [redacted] We are in receipt of the above mentioned complaintOur office has reached out to Ms [redacted] and awaits her replyGrossinger would like to apologize for any inconvenience Ms [redacted] has experiencedEvery retail used car is sent to a third party vendor for detailingWe are in communication with the vendor to better improve our quality control processMs [redacted] negotiated the price of the vehicle $1,less than advertised, agreed to the vehicle's condition sold "AS IS", brought the vehicle to her technician and stated she had financing set up through her own lenderOur finance department offered financing through our lenders since Ms [redacted] did not have funds to pay for the vehicle at time of deliveryAs a courtesy to Ms [redacted] we extended the opportunity to pay us free of interest on $15,for five days after she took delivery of the vehicleMs [redacted] signed a "We Owe" document stating, "Sold as is and Nothing Owed"In addition, a "Used Car Buyers Guide" is signed "As Is and Shown"We would gladly reimburse Ms [redacted] 's for the violation she receivedWe ask for proof of paymentMs [redacted] indicated we made a good faith offering of free oil changes and Ms [redacted] declinedWe decline her arbitrary request for $for a "for the potential issue" that never occurredWe are eager to resolve this matter quickly Thank you, [redacted] XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/12/09) */ I have not been contacted at all by the business in regards to receiving the $ Final Business Response / [redacted] (4000, 15, 2014/12/15) */ Dear Ms [redacted] , Please mail a copy of your cancelled check and the ticket to [redacted] Autoplex at NMc Cormick Blvd., Lincolnwood, Illinois XXXXX, to the attention of [redacted] Once received we will issue issue reimbursement for the ticket Thank you, [redacted] XXX-XXX-XXXX [redacted] @ [redacted] .com
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ *ear Mr. [redacted] and Ms. ***, We are in receipt of the above mention complaint. Mr. [redacted] purchased a 2008 [redacted] with 143,051 miles. Repairs to the vehicle were completed as promised to Mr. [redacted] The vehicle was sold... "AS IS' with no express or implied warranties or representations. Mr. [redacted] acknowledged the terms of the purchase by signing the bill of sale and the FTC Buyers Guide. It states, "You will pay all costs for any repairs. The dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle." Thank you for your continued support. *. [redacted] Grossinger Autoplex Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from the business because I did not receive a good vehicle for the money I paid. Also, I dealt with a Spanish sales rep, my English reading/writing skills are poor and I am only able to file this compliant with the help of my sister-in-law. I asked for a bilingual finance rep but when it was time to sign the contract the finance rep did not speak any Spanish and I did not fully understand everything. I also know that I was promised a vehicle in good condition and contrary to Grossinger's response, I was promised a 2-year warranty. I do not believe the vehicle was sold to me in good faith and I believe that the sales rep knew that I was purchasing a lemon and declined to inform me of the real condition of the vehicle before I purchased it. After discovering that the vehicle wasn't worth what I paid, I went to the company on several occasions, trying to speak to someone about my purchase and one sales rep mentioned that the vehicle I purchased was actually going to auction and should have never been sold to me. It is not fair that they took my money and sold me a vehicle that I can no longer drive after only 4 months. Grossinger did not care to comment on how their sales rep/finance manager had me sign an additional contract with a different lender and a different interest rate without explaining it to me. Not once did they mention I was signing a different contract. I want a vehicle that is worth what I'm paying because I deserve that much. I was misled into a bad purchase and I'm sure they would not wish this on themselves or their family. I have to pay four years for a lemon vehicle that I'm unable to drive. I did not know that I had any rights in this situation, which is why my complaint is delayed, but I only ask for a fair and just purchase. I have also filed a complaint with the Attorney General's office about your unfair business practices and I will also ask around to find out how many other customers were tricked into purchasing lemon vehicles with unbelievable high interest rates and large cash money down. I want what I am owed. I only ask to give this vehicle back in return for a vehicle in good condition of equal pricing. Final Business Response / [redacted] (4000, 9, 2015/06/18) */ Contact Name and Title: [redacted] In response: We have offered to the customer a discounted repair estimate. To be clear, cars that are designated to go to the auction are done prior to the car being displayed on the lot, so therefore, a car is destined for the auction without a customer looking at it as they are moved off the lot and put in separate storage for auction transportation. In reviewing the paper work the customer bought the car as is. For the customers benefit at delivery we replaced multiple items at his request in excess $3,000.00 which we completed to his satisfaction. We stand committed to give the customer the repairs needed at our cost. We are also willing to sit down with the customer to seek a resolution that is mutually agreeable. Thank you.
Initial Business Response / [redacted] (1000, 8, 2015/04/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com I have contacted the customer and we are meeting this Thursday, April 23,We will attempt to resolve the matter that day
Initial Business Response / [redacted] (1000, 5, 2015/01/22) */ Dear Mr [redacted] , Thank you for visiting our dealership in LincolnwoodWe know that you had been working with local dealers in the areaWe are sorry to hear we were unable to consummate a leaseOur general manager, [redacted] did meet his promise by $with a sale price of $Mr [redacted] agreed to lease the vehicle at a payment of $over thirty months allowing twelve thousand miles a yearAt the time of signing the lease contract Mr [redacted] was informed by a person he called on the phone, that the line on the, LAW 100-IL-lease 6/under "Gross capitalized cost", should equal the agreed upon price of $However, the line is the gross line, not the net capitalized lineMr [redacted] wanted the gross line not to reflect the factory rebate which must be taxed in the state of IllinoisMr [redacted] did not agree to the Illinois disclosure and decided to decline the leaseWe appreciate that you gave us the opportunity to earn your businessHowever, we decline to compensate you five hundred dollars for the current Internal Revenue Service mileage Respectfully, [redacted] Operations Manager XXX-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/02/17) */ I never received any further response from anyone concerning this complaint after the initial filingI do not agree with [redacted] 's account of the transactionThe objective was to increase the price of the vehicle with the lease agreementIf this was not the case why didn't they just sell us the car at the agreed upon priceThe salesman told me they were going to loose money on the sale of the vehicleI believe they were exceedingly creative with their lease numbers and got caughtAdditionally, I did not request compensation in the amount of $It seems like business as usual in the crooked city
Contact Name and Title: CHRIS [redacted] Contact Phone: [redacted] Contact Email: C [redacted] @GROSSINGER.COM THE AIR FILTER WAS REPLACED.THE CUSTOMER IS GOING BY THE DUST ON THE COVER HOUSING AS EVERYTHING UNDER THE HOOD WAS FULL OF THE AMOUNT OF DUST.OUR SERVICE MANAGER KEVIN [redacted] WENT AS FAR AS TO PUT THE OLD FILTER ON HIS DESK.SINCE THEN,THE CUSTOMER HAS GIVEN THE DEALER A TERRIBLE SURVEY BECAUSE OF WHAT HE IS ASSUMING INCORRECTLY AND NOW THIS Revdex.com CASE OVER A $AIR FILTER THAT THE DEALER REPLACED.THE COOLANT LEVEL WAS NOT LOW BUT AT THE MARK IN THE DEGAS OVERFLOW BOTTLE.THE WIPER FLUID,IF ANYTHING SHOULD HAVE BEEN TOPPED OFF BUT THAT IS DONE BY OUR PORTERS NORMALLY WHEN THE CAR IS BEING WRITTEN IN THE SERVICE DRIVE.PLEASE CONTACT ME FOR FURTHER INFORMATION.THIS CUSTOMER HAS DAMAGED OUR CSI FOR THE MONTH IN OUR ZONE AND OUR REPUTATION ONLINE
Initial Business Response / [redacted] (1000, 5, 2014/07/07) */ Our records show on 12/11/invoice # XXXXXX there was no oil listed.On 1/27/invoive # XXXXXX @ 14,miles we performed an oil and filter change.Reviewing our records shows this veh went 2,miles in month this issue should have come up sooner after months the veh could have gone anywhere.At this point either party cant prove their position.Grossinger has a very good service dept its not likely a basic service would be billed and not done.To resolve this we would offer a free oil and filter change per goodwill we will NOT document we did not change the oil nor accept any responsibility for any future engine problems.Our position is it was changed on the 1/27/visit Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Fact:I purchased my first new vehicle from Grossinger on 10/08/ , Fact:In the Owners Manual on page 10-it states that the vehicle has an engine oil life system that will tell me when to change the oil Fact:First oil change was on 6/16/@ milesA Fram oil filter and quarts of Quaker State Synthetic oil were installed Fact: Second oil change occurred on 10/09/@ milesAnother Fram oil filter and six more quarts of Quaker were installed Fact:Brakes lights failed and truck was brought to [redacted] for repair and an oil change on 1/27/ Fact: Invoice XXXXXX reads"Remove old oil and filter and install Durablend oil and a new factory filter Fact: Invoice claims only quarts of oil were used Fact: My truck uses quarts (also in the owners manual) Fact: A Valvolene sticker was put on my windshield to inform me when my next oil change was needed Fact: Oil Change message display came on 6/26/ Fact:oil changed 6/28/Fram oil filter from the second oil change (10/9/@ miles) was still on the car!!! Fact: I called Grossinger immediately (before completing the oil change)and informed the manager exactly what had happened and how upset I wasI was told by the manager to bring the filter in, and that he could tell by looking at the filter how many miles it had on it Fact: I informed him I was contacting the Revdex.com Fact: I have an [redacted] in Automotive Technology from [redacted] and I informed the manager that he was lying (putting it nicely) about knowing how many miles an oil filter has on it Question: What business is it of [redacted] to worry about where or how far (miles in a month)my truck travels? Fact: I saved the old filterI am willing to bring it to [redacted] in Glenview,XXXXX and let them tell me how many miles it has on it Fact: Because of Grossinger's Service department, my truck went miles on one crankcase of oilUnacceptable They need to be held accountable Fact: Grossinger cheats it's customers!!! Final Business Response / [redacted] (4000, 11, 2014/07/31) */ Our position remains the same as stated in our first response except we no longer offer a goodwill LOF Regarding the 5qts of oil we do reduced pricing on certain standard maint items ( as most service dept) its the same for all models its based on price not the model.This is called matrix pricing.One key stroke does the entire billing On a full retail service it will be model specfic No tech in a Union shop is going to put the sticker on the car and not do the service he/she can be terminated The oil filter is visable when the hood is open GM filters are bright white or blue Fram is orange and black.During the course of 10K miles the hood should have been opened at some point to check the oil level or w/fluid it was winter Any trained automotive person would see it The mileage issue is how the unit is driven that determines the maint interval that is the reason for the mile comment Name calling ends any attempt at good faith resolution Grossinger Auto will not have any additional responses Final Consumer Response / [redacted] (4200, 13, 2014/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Seriously, who ever is responding for Grossinger, either doesn't have a clue or isn't paying attention I have a hard time believing your one key stroke billing system, but let's just say for a minute that it is trueGrossinger's comment that "no tech in a union shop is going to put the sticker on the car and not do the service because he/she could be terminated" is falseI still have the sticker,the oil filter and the dated picture when the filter came out of the truck, and to my knowledge, no one has been terminatedI am still willing to take up Grossinger's Service Manager's ridiculous offer to bring in the oil filter to determine the actual miles, but only to another dealership Most importantly,the only reason that the hood was not opened for 10k, was that I trusted that Grossinger had actually changed the oil at 5k I am a trained automotive person that has caught Grossinger cheatingI had no reason to bash or name call anyone until I got cheatedThe truck runs fine, but I am sick to death to think my first new vehicle has gone 10k on one oil change Grossinger's rescinded offer of a goodwill oil change is fully acceptedI would be afraid to trust them againI don't know what else to sayI got cheated, and they can not afford to admit it
To Whom It May Concern:Ms [redacted] , purchase an eight year old vehicleA multi-point inspection was completed However, this does not include draining transmission fluidsIt does include a road test which was performed during the time of inspection, the transmission was operating normal Seven months after the sale the transmission needed a maintenance service, customer is reliable for repairs We regretfully decline the request to reimburse Ms [redacted] $Sincerely, [redacted] ***General ManagerGrossinger Autoplex847-674-
Better Business Bureau RE: [redacted] ID # [redacted] In a transaction that requires financing we attempt to secure a lender that offers the most competitive terms for the customer At times, this involves sending the application to numerous lending institutions, since each bank has their own scoring system based on credit score, credit history, equity, collateral and terms to mention a few When [redacted] came in to pur [redacted] her vehicle, she signed a credit application allowing us to attempt to get her the most competitive terms for her loan There were inquiries to different lending institutions We will work with Ms [redacted] in an attempt to remove the inquiries from her credit file We will forward a letter to Ms [redacted] that will be directed to each lending institution in an attempt to remove the hard inquiry from her credit file Should you require any further information, please contact me at once Sincerely, Finance Director [redacted]
To Whom It May Concern:We are in receipt of the above mentioned complaintThe customer contacted our BDC inquiring about a carThey asked if they could be approved for a loanThey submitted an online credit appWhen they arrived they came through the Cadillac showroom to the sales desk They were looking at the Enclave, we asked if they needed helpThey told us they were here to see PhoenixWe told them she had gone home for the night and we offered our assistanceThe car they came in on was sold about a half hour priorThe customer was still in the finance office at the timeMartize our sales manager told them the car was sold and offered to show them some other cars that would fit what they are looking forMatt [redacted] took them outside to show them carsAfter seeing the cars they decided none of them workI was told she did not like any of the cars and they just walked offThe following day the customer called to express her experience and I called her backI apologized for her poor experience and explained we don't hold cars they are first come first serve basis There was no wrong doing on our part and I expressed we are sorry for her poor experienceThe phone call was disconnectedShe called back and spoke with a sales manager, Arsany He reiterated we do not hold cars and the vehicle was sold and she hung upGrossinger cannot remove the credit inquiry since the customer submitted the authorization online We are truly sorry the customer was dissatisfied with their experience and apologize for any inconvenience this may have caused themSincerely,Ric [redacted] Sales ManagerGrossinger Autoplex847-674-
Complaint: [redacted] I am rejecting this response because: no amount balance has cleared and been credited to our auto loan yet Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/03/31) */ Our Service Director met with the customer and reviewed the matter We are giving a refund for the service charges and the additional tow Grossinger Auto apologizes for incident This is not representative of how our business operates We have reviewed this with all parties involved and taken action to prevent this from happening again In addition to the refund we would like to offer a free oil change and car wash.Call [redacted] XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have not yet received the refund that they claim they are sending usI will never drive my car into that shop againThey always make a big deal about their free car washes and free coffee - if you have them work on your car it turns out that is a pretty expensive car wash - not free at all Final Business Response / [redacted] (4000, 10, 2014/04/09) */ I will find out the status of the refund
[redacted] BUYER'S BEWARE [redacted] Dealership has unscrupulous business practices I'm contacting the [redacted] ofc regarding pre-loaded charges in their bill of sales contract I'm from CO and found this dealer under [redacted] Called the dealership and spoke w/ at least different people This is the most dysfunctional, unethical dealership I've ever come in contact with Slow or no responses to emails/txts/phone calls Spoke w/ Ray [redacted] (sales mgr) who verbally agreed to my price, delivery charges and taxes I repeated back to him 3x to make sure we were 100% clear I asked for him to send me an email with our agreement that we agreed on a [redacted] TL for 24,900, taxes and deliver charges of $ He advised me to fill out the credit app and then he would send me a bill of sale He would send me an email of where I was to go to fill the app out w/ his contact info Of course no email Next day I emailed him my credit app I emailed him to advise it was completed Arsany (other sales mgr) stated he received the app and was processing it Stated he would sell it to me for but didn't say ANYTHING about any other fees I have his email I txtd Ray asking why we agreed on and now some unknown person (later found out it was Arsany the other mgr) charging me more Ray txtd saying he'd handle it Ray txts me back stating he was doing the bill of sale and including add ons I immediately replied asking what add ons? he said theft recovery and interior pkg fee both totaling almost 800$ I told him I wasn't interested and he said I didn't have a choice I asked him what about the day before where we agreed on 24900, delivery and taxes He said everyone pays that I told him I expected him to honor our agreement He said there was nothing he could do either I pay it or no deal I asked to speak w/ the GM I called and left him a msg cuz he was out that day Called Arsany the other mgr and asked why I was paying more fees when that was not stated Arsany said he never would've sold it to me for less than but something all the unscrupulous salesman at this dealer fail to tell you is there's hidden fees they don't tell you about til later When later? Most people come to a dealership to buy a car Salesman generally keep customers there for HOURS and by then consumers are exhausted Is it ethical to drag a deal along for 2-3hrs sitting in front of finance to THEN be told there are EXTRA hidden charges that the buyer has NO CHOICE in the matter The mgr said you either pay them or you don't do the deal I'm going to write a letter to the IL [redacted] ofc to have them investigate whether this is unethical and unscrupulous Especially in my deal when we agreed on the 24900, delivery/taxes there was NEVER any mention of addf'l fees He did just like how they routinely conduct business Have the customer go to great lengths to want the car and THEN tell them the fees are mandatory I asked AL [redacted] the GM who I called 5x and failed to return my call until I called around to find out who the OWNER was and how I was planning on writing the Revdex.com, [redacted] ***y ofc and Dealer's Assoc Only THEN did he call me When I left the same msg on Arsany's phone (via txt) he replied - "Kevin so you wanna go through all that trouble so you can get a acura TL for $24,900?......." Funny how after Arsany realized that another mgr agreed on 24,how ironic that all the fees bumped the price right back to the original internet price Then when Ray realized he royally screwed up he tried to sell me on me paying half the fees and they'd pick up the other half I said no again because that's not what he and I agreed on When GM finally called me back I explained to him the whole thing I asked him to PULL the recorded phone calls so he could HEAR the conversation Ray and I had from the beginning and how Ray agreed to my original terms listed above Then how the recording showed he attempted to get me to buy into me paying for half the fees that he never told me about Of course Al pulled the good ole did I have any signed agreement in writing I said NO but the recording would do that for me Of course he claims he was going to have IT pull the recordings so he could listen to our conversation Of course I have not heard back from him as of now nor am I holding my breathe I advised him I was going to escalate this to the proper authorities and he said I was free to do so Asked for everyone's first and last name and he cooperated but when I asked what the owner's name was he said he would handle it I had to ask him 4x what the owner's name was and he finally told meThis dealership should be investigated by the dealer's association and [redacted] ofc on how they are unethical and unscrupulous with their business and selling practices I called to dealers in CO and NONE of them agree with the pre-loaded charges that they attempt to hide in their contract Consumers are FORCED to pay in extra fees It should be a option not an OBLIGATION How convenient on when they introduce these fees to the buyer - yes, 2-3hrs after being exhausted in a dealership and then sticker shocked at the extra fees when sitting in the finance ofc What happened to trust and integrity The automotive industry has never had either of them and this dealership is the epitome of unethical sales practices I noticed they joined the Revdex.com in 12/1/and have already had complaints - at least ones people were willing to take the time to warn other about That's why I'm writing to let all buyer's beware of this dealership especially being cautious of ANYTHING Ray [redacted] , Arsany and Al [redacted] says If you deal with any of these run the opposite direction, bring a recorder so record the conversation or make sure you get it in WRITING! These salesmen are why consumers today distrust the automotive industry and why we have NO RESPECT for for the used cars salesman that they are
Revdex.com RE: [redacted] ID # [redacted] In a transaction that requires financing we attempt to secure a lender that offers the most competitive terms for the customer At times, this involves sending the application to numerous lending institutions, since each bank has their own scoring system based on credit score, credit history, equity, collateral and terms to mention a few When [redacted] came in to pur [redacted] her vehicle, she signed a credit application allowing us to attempt to get her the most competitive terms for her loan There were inquiries to different lending institutions We will work with Ms [redacted] in an attempt to remove the inquiries from her credit file We will forward a letter to Ms [redacted] that will be directed to each lending institution in an attempt to remove the hard inquiry from her credit file Should you require any further information, please contact me at onceSincerely,Finance Director [redacted]
Dear Xristos [redacted] & Revdex.com of Chicago Office, We apologize you feel this way about our Grossinger Service Department Our goal is not only to grow our business but to maintain our current customers Once our service department heard of the customer's concern we promptly retrieved the filter from the technician and placed it in the service manager's office Customer was invited to bring their vehicle in to inspect the new filter and at the same time inspect the filter we removed from their vehicleThe next we heard from the customer was through your office We regret to inform you at this time we deny refund for services rendered or a gas card Thank youChris [redacted] Service Manager Grossinger Autoplex 847-745-
Initial Business Response / [redacted] (1000, 5, 2014/11/19) */ Complaint Case #: XXXXXXXX Consumer: [redacted] We are in receipt of the above mentioned complaintOur office has reached out to Ms [redacted] and awaits her replyGrossinger would like to apologize for any inconvenience Ms [redacted] has experiencedEvery retail used car is sent to a third party vendor for detailingWe are in communication with the vendor to better improve our quality control processMs [redacted] negotiated the price of the vehicle $1,less than advertised, agreed to the vehicle's condition sold "AS IS", brought the vehicle to her technician and stated she had financing set up through her own lenderOur finance department offered financing through our lenders since Ms [redacted] did not have funds to pay for the vehicle at time of deliveryAs a courtesy to Ms [redacted] we extended the opportunity to pay us free of interest on $15,for five days after she took delivery of the vehicleMs [redacted] signed a "We Owe" document stating, "Sold as is and Nothing Owed"In addition, a "Used Car Buyers Guide" is signed "As Is and Shown"We would gladly reimburse Ms [redacted] 's for the violation she receivedWe ask for proof of paymentMs [redacted] indicated we made a good faith offering of free oil changes and Ms [redacted] declinedWe decline her arbitrary request for $for a "for the potential issue" that never occurredWe are eager to resolve this matter quickly Thank you, [redacted] XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/12/09) */ I have not been contacted at all by the business in regards to receiving the $ Final Business Response / [redacted] (4000, 15, 2014/12/15) */ Dear Ms [redacted] , Please mail a copy of your cancelled check and the ticket to [redacted] Autoplex at NMc Cormick Blvd., Lincolnwood, Illinois XXXXX, to the attention of [redacted] Once received we will issue issue reimbursement for the ticket Thank you, [redacted] XXX-XXX-XXXX [redacted] @ [redacted] .com
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ *ear Mr. [redacted] and Ms. ***, We are in receipt of the above mention complaint. Mr. [redacted] purchased a 2008 [redacted] with 143,051 miles. Repairs to the vehicle were completed as promised to Mr. [redacted] The vehicle was sold... "AS IS' with no express or implied warranties or representations. Mr. [redacted] acknowledged the terms of the purchase by signing the bill of sale and the FTC Buyers Guide. It states, "You will pay all costs for any repairs. The dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle." Thank you for your continued support. *. [redacted] Grossinger Autoplex Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from the business because I did not receive a good vehicle for the money I paid. Also, I dealt with a Spanish sales rep, my English reading/writing skills are poor and I am only able to file this compliant with the help of my sister-in-law. I asked for a bilingual finance rep but when it was time to sign the contract the finance rep did not speak any Spanish and I did not fully understand everything. I also know that I was promised a vehicle in good condition and contrary to Grossinger's response, I was promised a 2-year warranty. I do not believe the vehicle was sold to me in good faith and I believe that the sales rep knew that I was purchasing a lemon and declined to inform me of the real condition of the vehicle before I purchased it. After discovering that the vehicle wasn't worth what I paid, I went to the company on several occasions, trying to speak to someone about my purchase and one sales rep mentioned that the vehicle I purchased was actually going to auction and should have never been sold to me. It is not fair that they took my money and sold me a vehicle that I can no longer drive after only 4 months. Grossinger did not care to comment on how their sales rep/finance manager had me sign an additional contract with a different lender and a different interest rate without explaining it to me. Not once did they mention I was signing a different contract. I want a vehicle that is worth what I'm paying because I deserve that much. I was misled into a bad purchase and I'm sure they would not wish this on themselves or their family. I have to pay four years for a lemon vehicle that I'm unable to drive. I did not know that I had any rights in this situation, which is why my complaint is delayed, but I only ask for a fair and just purchase. I have also filed a complaint with the Attorney General's office about your unfair business practices and I will also ask around to find out how many other customers were tricked into purchasing lemon vehicles with unbelievable high interest rates and large cash money down. I want what I am owed. I only ask to give this vehicle back in return for a vehicle in good condition of equal pricing. Final Business Response / [redacted] (4000, 9, 2015/06/18) */ Contact Name and Title: [redacted] In response: We have offered to the customer a discounted repair estimate. To be clear, cars that are designated to go to the auction are done prior to the car being displayed on the lot, so therefore, a car is destined for the auction without a customer looking at it as they are moved off the lot and put in separate storage for auction transportation. In reviewing the paper work the customer bought the car as is. For the customers benefit at delivery we replaced multiple items at his request in excess $3,000.00 which we completed to his satisfaction. We stand committed to give the customer the repairs needed at our cost. We are also willing to sit down with the customer to seek a resolution that is mutually agreeable. Thank you.
Initial Business Response / [redacted] (1000, 8, 2015/04/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com I have contacted the customer and we are meeting this Thursday, April 23,We will attempt to resolve the matter that day
Initial Business Response / [redacted] (1000, 5, 2015/01/22) */ Dear Mr [redacted] , Thank you for visiting our dealership in LincolnwoodWe know that you had been working with local dealers in the areaWe are sorry to hear we were unable to consummate a leaseOur general manager, [redacted] did meet his promise by $with a sale price of $Mr [redacted] agreed to lease the vehicle at a payment of $over thirty months allowing twelve thousand miles a yearAt the time of signing the lease contract Mr [redacted] was informed by a person he called on the phone, that the line on the, LAW 100-IL-lease 6/under "Gross capitalized cost", should equal the agreed upon price of $However, the line is the gross line, not the net capitalized lineMr [redacted] wanted the gross line not to reflect the factory rebate which must be taxed in the state of IllinoisMr [redacted] did not agree to the Illinois disclosure and decided to decline the leaseWe appreciate that you gave us the opportunity to earn your businessHowever, we decline to compensate you five hundred dollars for the current Internal Revenue Service mileage Respectfully, [redacted] Operations Manager XXX-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/02/17) */ I never received any further response from anyone concerning this complaint after the initial filingI do not agree with [redacted] 's account of the transactionThe objective was to increase the price of the vehicle with the lease agreementIf this was not the case why didn't they just sell us the car at the agreed upon priceThe salesman told me they were going to loose money on the sale of the vehicleI believe they were exceedingly creative with their lease numbers and got caughtAdditionally, I did not request compensation in the amount of $It seems like business as usual in the crooked city