Grossinger Kia

I'm on the "do not call list" and James from Grossinger Kia called me soliciting the possible sale of a car His phone number that came up on my caller ID is [redacted] Once I started to ask him to remove me from all sales calls/soliciting lists, he hung up on me I get the feeling he hung up while I was asking to be removed as an attempt to justify him not removing me from the company's lists Unacceptable Business Practice!!!!!

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, it did seem that [redacted] , the owner was more interested in me removing my [redacted] reviews and completely declined any faultShe continued to insist that the issue was not their problem but that they would try to help me as a favorAlso no one has yet to call me about my maintenance plan Sincerely, [redacted]

Dear MsFrum,We sincerely apologize for failing to follow your request I have confirmed with all of our departments they have removed you from their call list We apologize for any inconvenience this may have caused you.Should you need further assistance you may reach me at ([redacted] Sincerely, [redacted] Operations ManagerGrossinger Auto Group

I wrote about how bad the service and pricing was for grossinger Kia also how much I hated them over a year agoAll that has changed they have completely shifted gears and brought a customer service team that's awesome! From the manager to Steve I mean all the service reps are amazing to work with nowThey might be a bit overbooked at times, however they are composed and prompt to helpI mean wow! I've never been happier dealing with a delearship service centerKeep up the great work and hope you guys get raises cause you deserve it

Initial Business Response /* (1000, 5, 2015/09/22) */
*ear Mr***,
Our office is in receipt of the above mentioned complaintWe would like to apologize for any inconvenience this may have caused youOur records indicate you have been in for service on September 19, We
provided services for a 15,mile maintenance, replaced an oxygen sensor and patched a tireGrossinger hopes we have completed services to your satisfactionWe appreciate your patronageShould you need any further assistance please feel free to contact me directly at ***
Regards,
*.***
Operations Manager
Grossinger Auto Group
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did received the service, thanks for and it satisfies what I need but your website is still allowing people to book service appointments for Sunday outside of oil changesThis is something that should be fixed
Final Consumer Response /* (2000, 9, 2015/09/23) */

Dear MsFrum,
We sincerely apologize for failing to follow your request. I have confirmed with all of our departments they have removed you from their call list.
We apologize for any inconvenience this may have caused youShould you need further assistance you may
reach me at (8***
Sincerely,
** ***
Operations Manager
Grossinger Auto Group

To Whom It May Concern,Ms*** returned her vehicle to Grossinger Kia and purchase a Lexus *** from Grossinger Toyota North It is our understanding Ms*** is satisfied and signed a release at the time of sale. Thank you,D***Operations Manager Grossinger
Autogroup***

To whom it may concern:
General Manager, *** ***, has a service appointment scheduled for tomorrow with the customer to reach a resolutionThank you,
*** ***
Operations Manager

Dear Ms***We would like to apologize for our lack of follow through. We have requested a full refund plus accrued finance charges of $81.50. Once refund is received we will forward the funds to your lienholder, Santander on your behalf. Again, we are sorry for
the delay and any inconvenience this may have caused.Sincerely,D***Operations ManagerGrossinger Autogroup847-324-

To whom it may concern:General Manager, *** ***, has a service appointment scheduled for tomorrow with the customer to reach a resolution.Thank you,*** ***Operations Manager

I hate this dealership! They do nothing but make excusesI set up an appointment weeks in advance for a rattling noise coming from the rearI dropped the car off and Jeff said we will inspect the car and call with no time frame or approxI called the next day to check, no call was made to inform me on the inspection and diagnosisAnother rep said the car was never inspected and doesn't know when they will get a chance since they're so busyI asked for a loaner but they didn't have oneI told them I would pick up the car since its my only means of transportation, reason being because they wouldn't give me a time frame?! Like an it I tried again to take it back, guess what? I had to book another appointment more than weeks laterThis time they inspected it and said its the rear stabilizer links which they don't have in stockThey're on back order, yes I had to wait till they received the parts then set up a new appointment to replace themI called to confirm the parts were received then I called service and spoke to a rep, asked him the soonest appointment and he said there's customers in front of him and go online to book an appointment since they're getting an earlier date? I asked him if I did that will I get my car fixed sooner, he said no guarantee since they're very very busyHe said will call me back to book an appointment but never didSo I booked it online because he advised me toTook the car over to them day of my appointment and told me it could be 3-hours or maybe till next day for them to be fixed, maybe? I was shockedTold them I will make a complaint since it seem to me that this small problem takes 2-hours to fix and its months later and nothing has been done I'm thinking that they push the warranty issues aside for more profitable cash business fixesThe car and parts needed fixing and are covered under warranty so it's fishy what they're doing to meNever buy a car from them or take your trust them with your carMy recommendation of courseI guessed the reason for appointments are to resolve vehicle issuesI can understand they're busy and it takes a little extra time but months is outrageous! Good luck to all of you deciding to book an appointment for their services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/22) */
*ear Mr***,
Our office is in receipt of the above mentioned complaintWe would like to apologize for any inconvenience this may have caused youOur records indicate you have been in for service on September 19, We provided
services for a 15,mile maintenance, replaced an oxygen sensor and patched a tireGrossinger hopes we have completed services to your satisfactionWe appreciate your patronageShould you need any further assistance please feel free to contact me directly at ***
Regards,
*.***
Operations Manager
Grossinger Auto Group
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did received the service, thanks for and it satisfies what I need but your website is still allowing people to book service appointments for Sunday outside of oil changesThis is something that should be fixed
Final Consumer Response /* (2000, 9, 2015/09/23) */

To Whom It May Concern,*** was able to get the violation against Igor Shamsura vacated We truly sorry for all the troubles the *** family has been through.Thank you for your patience in resolving this matter.Best,D.***Operations Mananger*** Autogroup***

Dear Ms. [redacted]
We would like to apologize for our lack of follow through.  We have requested a full refund plus accrued finance charges of $81.50. Once refund is received we will forward the funds to your lienholder, Santander on your behalf. 
Again,...

we are sorry for the delay and any inconvenience this may have caused.
Sincerely,
D. [redacted]
Operations Manager
Grossinger Autogroup
847-324-5892

Dear Ms. Frum,We sincerely apologize for failing to follow your request.  I have confirmed with all of our departments they have removed you from their call list.  We apologize for any inconvenience this may have caused you.Should you need further assistance you may reach me at...

(8[redacted] Sincerely,[redacted]Operations ManagerGrossinger Auto Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern;We aplogize for the experience surrounding the splash shield on the vehicle.  Our manager anticipated we would have the opportunity to inspect the vehicle.  Since, the client repaired the vehicle elsewhere we were unable to rectify it directly with the client....

 We still wish to make things right and reimburse the customer for his expense of $195.72.  Our office will reach out to the customer when the check is ready. Thank you,D. [redacted]Operations Manager[redacted]Grossinger Auto Group

Initial Business Response /* (1000, 5, 2015/03/30) */
To whom it may concern,
Our office was notified by Mr. [redacted]'s lienholder, Kia Motors Finance, that his vehicle was repossessed on 10/8/2014. Mr. [redacted] told our warranty administrator that the vehicle was SOL*, when in fact it's in Kia's...

possession. All refunds will be forwarded to the lienholder as per our dealer agreement with Kia Motor Finance.
If you have any questions please contact me at XXX-XXX-XXXX.
Sincerely,
[redacted]

I'm on the "do not call list" and James from Grossinger Kia called me soliciting the possible sale of a car. His phone number that came up on my caller ID is [redacted]. Once I started to ask him to remove me from all sales calls/soliciting lists, he hung up on me. I get the feeling he hung up while I was asking to be removed as an attempt to justify him not removing me from the company's lists. Unacceptable Business Practice!!!!!