Grossman Chevrolet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am aware of the process as I have been told the CT rmv has changed their computer system which is why it has been delayedI do appreciate your effort and I look forward to having the title in my possesion soonThank you for your help! Sincerely, [redacted]

I feel that we have offered a reasonable solution to an issue that is clearly not covered by the CT state warrantyThere was no deception on the part of any dealership staff and the customer had ample time and opportunity to inspect the vehicle prior to purchase or delivery CT used car law is very clear that it is the CUSTOMER's responsibiltiy to inspect a vehicle prior to purchase and deliveryIt is also very clear that cosmetic issues are in no way included in the warranty coverage offered by dealers

Complaint: [redacted] I am rejecting this response because: When purchasing a truck which happened a to be a big purchase since it is a second vehicle I was very apprehensiveI am a single mom and brought a friend that to help me which was taller than IHe was not tall enough to look on top of a roof of a large Chevy [redacted] truckWe don't have hail storms often in the state of CTIn fact I can't remember the last time we had a hail storm? If the truck was hit by hail then why were there no dents all over the hood like the roof? I saw the few dings on the bed rails upon purchase and figured that I would put guards over the rails and wouldn't see the few dentsA few weeks later as I mentioned I climbed up to wash the truck and noticed tons of dents on the roof, if I were to guess how many maybe or more?? I was upset that no one disclosed this to meThe professional that detailed the truck was up waxing the roofThis is how I know that Grossman Chevrolet was aware the truck they sold me was all dentedThere were a few employees that I won't mention their names agreed with me that Grossman Chevrolet was aware and should repair the dentsI have been back and forth times to finally meet dent wizard to have them review the needed repairsThis took several hours of time the last visitDent wizard was running several hours late even after appointmentThat was the day the salesman drove me minutes down the street to wait at a coffee shopThe salesman used his own car, I don't see how this in inconvenienced or even costs the company moneyI can't believe the dealership is pushing back and not taking responsibilityAgain I as well as my friend would have needed a ladder to climb up to view the roof of this large 4xtruck My neighbor just purchased a brand new Ford 4xloaded for $34,My truck out the door was just under $30,and at the time was years oldThis was not a problem at all until I find out my truck is all dented in an area that no one would think of lookingI just bought a new used car since my car warranty ran outI know which dealerships are honest and accommodatingI am sorry this dealership is not taking responsibility and repairing the dentsThey would of had a life long customer as well as good advertising since I live in the country and know many people that drive trucks Thank you in advance for your time [redacted]

Originally, the customer actually purchased and took delivery of a used [redacted] and decided that for whatever reason she didn't like it, I believe it was because she was concerned about the year and mileage of the vehichad absolutely NOTHING to do with the vehicle's condition, performance or warrantyThe dealership went above and beyond our obligation according to state law and allowed her to flat return the vehicle without any repercussions or costs to herWe didn't structure it as a trade, we just unwound the deal to make her happyAgain, this is NOT required by state law and I don't know of any other dealers that would allow this to happen.She then took a few more days to select a different vehicleShe had been happy with how the staff had treated her and wanted to do business with usShe ultimately, after much deliberation, selected a used [redacted] LTZShe negotiated her deal over the course of a day or two and took deliveryShe came back a few weeks later and said that she had found dents from hail damage on her bed rails and roofWe looked at the vehicle with her and offered, as a goodwill gesture to either repair the bed rails (using paintless dent removal) or to give her bed rail protectors as they would cover the dentsAs cosmetic issues are not covered by state warranty we felt this was very fairIn CT used car warranty is very specificIt covers mechanical and safety items only The customer installed her own bed rail protectors and then came back to me to have me repair the dents in her roofI told her that I would give the same dollar amount as the rails would be but that she could use that money toward the roof repairI scheduled an appointment with the dent repair technician to get an estimate on the roof and she didn't show for the appointment, she said she didn't get the emailI scheduled another appointment for the dent repair technician-she had said she could leave the truck for the day- but instead she stopped in around and wasn't leaving the truckUltimately, due to her schedule we had to have the dent technician drive to her to get the estimate doneI actually had to pay just to get him to go there, even though he didn't do any work We got the estimate of $and I told her that I would offer to split the bill with herThis is about $more money for me to kick in versus just have the bed rails repaired or covered, but again, I am trying to go above and beyond to make her happyAccording to CT DMV, my obligation to anything at all is zeroI have been in business for over years and have always tried to make reasonable accomodations to keep my customers happy Never at any point during her purchase transaction did anyone hide/deceive or mislead her about the dents on the truckIn the state of CT it is the customer's obligation to do their due diligence when purchasing a used vehicleThere is no disclolure requirement for dings or dentsIn addition, at Grossman Chevrolet Nissan we always offer that customers can take vehicles to their mechanic for an inspection for their own peace of mindThis was not a rushed purchase in which the customer didn't have ample opportunity to inspect, re-inspect or take the vehicle to a mechanicIn fact, I believe her much taller brother was with her for the purchase transaction and could have also done a physical inspection of the vehicle

I certainly appreciate you reaching out to meAfter following up with my own insurance company, I validated what I already knew, which is that no policy change can be made to a person's insurance without verification and a verbal authorization from the insuredIn addition to that, all staff
members are trained to distribute vehicle information and banking information, only, to insurance companies and agentsThis customer not having adequate coverage is in violation of the contract that they read and signedIt is the customer's responsibility to maintain adequate coverage per their agreement with the lender that extended them a loan

Complaint: ***
I am rejecting this response because: the salesman did not explain the insurance he just set it up and said I was covered and I'll be fine so I agreed me thinking the saleman knew what he was doing and him knowing I was a first time car buyer so this is his fault that I was not covered cause HE SET IT UP I don't understand how I got gap coverage with out full coverage I also do not understand how I was able to drive off the lot with out full coverage WHEN THAT IS THE DEALERSHIPS/SALESMAN RESPONSIBILITY
Sincerely,*** ***

I feel that we have offered a reasonable solution to an issue that is clearly not covered by the CT state warranty. There was no deception on the part of any dealership staff and the customer had ample time and opportunity to inspect the vehicle prior to purchase or delivery. 
CT used car law is very clear that it is the CUSTOMER's responsibiltiy to inspect a vehicle prior to purchase and delivery. It is also very clear that cosmetic issues are in no way included in the warranty coverage offered by dealers.

Originally, the customer actually purchased and took delivery of a used [redacted] and decided that for whatever reason she didn't like it, I believe it was because she was concerned about the year and mileage of the vehicle-it had absolutely NOTHING to do with the vehicle's condition, performance or...

warranty. The dealership went above and beyond our obligation according to state law and allowed her to flat return the vehicle without any repercussions or costs to her. We didn't structure it as a trade, we just unwound the deal to make her happy. Again, this is NOT required by state law and I don't know of any other dealers that would allow this to happen.She then took a few more days to select a different vehicle. She had been happy with how the staff had treated her and wanted to do business with us. She ultimately, after much deliberation, selected a used [redacted] LTZ. She negotiated her deal over the course of a day or two and took delivery. She came back a few weeks later and said that she had found dents from hail damage on her bed rails and roof. We looked at the vehicle with her and offered, as a goodwill gesture to either repair the bed rails (using paintless dent removal) or to give her bed rail protectors as they would cover the dents. As cosmetic issues are not covered by state warranty we felt this was very fair. In CT used car warranty is very specific. It covers mechanical and safety items only. 
The customer installed her own bed rail protectors and then came back to me to have me repair the dents in her roof. I told her that I would give the same dollar amount as the rails would be but that she could use that money toward the roof repair. I scheduled an appointment with the dent repair technician to get an estimate on the roof and she didn't show for the appointment, she said she didn't get the email. I scheduled another appointment for the dent repair technician-she had said she could leave the truck for the day- but instead she stopped in around 10 and wasn't leaving the truck. Ultimately, due to her schedule we had to have the dent technician drive to her to get the estimate done. I actually had to pay just to get him to go there, even though he didn't do any work. 
We got the estimate of $450 and I told her that I would offer to split the bill with her. This is about $100 more money for me to kick in versus just have the bed rails repaired or covered, but again, I am trying to go above and beyond to make her happy. According to CT DMV, my obligation to anything at all is zero. I have been in business for over 24 years and have always tried to make reasonable accomodations to keep my customers happy. 
Never at any point during her purchase transaction did anyone hide/deceive or mislead her about the dents on the truck. In the state of CT it is the customer's obligation to do their due diligence when purchasing a used vehicle. There is no disclolure requirement for dings or dents. In addition, at Grossman Chevrolet Nissan we always offer that customers can take vehicles to their mechanic for an inspection for their own peace of mind. This was not a rushed purchase in which the customer didn't have ample opportunity to inspect, re-inspect or take the vehicle to a mechanic. In fact, I believe her much taller brother was with her for the purchase transaction and could have also done a physical inspection of the vehicle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am aware of the process as I have been told the CT rmv has changed their computer system which is why it has been delayed. I do appreciate your effort and I look forward to having the title in my possesion soon. Thank you for your help!
Sincerely,
[redacted]

Complaint: 1[redacted]
I am rejecting this response because:
When purchasing a truck which happened a to be a big purchase since it is a second vehicle I was very apprehensive. I am a single mom and brought a friend that to help me which was taller than I. He was not tall enough to look on top of a roof of a large Chevy [redacted] truck. We don't have hail storms often in the state of CT. In fact I can't remember the last time we had a hail storm? If the truck was hit by hail then why were there no dents all over the hood like the roof?  I saw the few dings on the bed rails upon purchase and figured that I would put guards over the rails and wouldn't see the few dents. A few weeks later as I mentioned I climbed up to wash the truck and noticed tons of dents on the roof, if I were to guess how many maybe 40 or more?? I was upset that no one disclosed this to me. The professional that detailed the truck was up waxing the roof. This is how I know that Grossman Chevrolet was aware the truck they sold me was all dented. There were a few employees that I won't mention their names agreed with me that Grossman Chevrolet was aware and should repair the dents. I have been back and forth 3 times to finally meet dent wizard to have them review the needed repairs. This took several hours of time the last visit.. Dent wizard was running several hours late even after appointment. That was the day the salesman drove me 2 minutes down the street to wait at a coffee shop. The salesman used his own car, I don't see how this in inconvenienced or even costs the company money. I can't believe the dealership is pushing back and not taking responsibility. Again I as well as my friend would have needed a ladder to climb up to view the roof of this large 4x4 truck. 
My neighbor just purchased a brand new Ford 4x4 loaded for $34,000. My truck out the door was just under $30,000 and at the time was 5 years old. This was not a problem at all until I find out my truck is all dented in an area that no one would think of looking. I just bought a new used car since my car warranty ran out. I know which dealerships are honest and accommodating. I am sorry this dealership is not taking responsibility and repairing the dents. They would of had a life long customer as well as good advertising since I live in the country and know many people that drive trucks.
   Thank you in advance for your time
[redacted]

[redacted]

Review: I purchased a used Chevrolet [redacted] for just under $30,000. The salesman had the truck washed and detailed so I could see the the truck was in nice condition. The truck is very tall Ans I am a 5'1 inch female. I did not think of asking for a ladder to climb up Ans look at the roof at time of purchase. A few weeks later I was washing the truck Ans claimed up to find there are about 40 dents on the roof of the vehicle. I was pretty. Upset that the dealership didn't disclose this to me during the time of purchase. This is more thank wanted to spend for a used vehicle to begin with. Since it was completely washed and waxed I do know the dealership was aware of this. I am asking for full repair of $450.00, the owner of the dealership will only pay for half. I have been there 3 mornings waiting for dent wizard it show. The first two times I missed work with no luck of a resolution since the company didn't show up.Desired Settlement: I just can't believe the dealership feels this is acceptable. I would like them to repair the dents all over the roof. The total cost is $450.00

I appreciate your time.

Thank you in advance

Business

Response:

Originally, the customer actually purchased and took delivery of a used [redacted] and decided that for whatever reason she didn't like it, I believe it was because she was concerned about the year and mileage of the vehicle-it had absolutely NOTHING to do with the vehicle's condition, performance or warranty. The dealership went above and beyond our obligation according to state law and allowed her to flat return the vehicle without any repercussions or costs to her. We didn't structure it as a trade, we just unwound the deal to make her happy. Again, this is NOT required by state law and I don't know of any other dealers that would allow this to happen.She then took a few more days to select a different vehicle. She had been happy with how the staff had treated her and wanted to do business with us. She ultimately, after much deliberation, selected a used [redacted] LTZ. She negotiated her deal over the course of a day or two and took delivery. She came back a few weeks later and said that she had found dents from hail damage on her bed rails and roof. We looked at the vehicle with her and offered, as a goodwill gesture to either repair the bed rails (using paintless dent removal) or to give her bed rail protectors as they would cover the dents. As cosmetic issues are not covered by state warranty we felt this was very fair. In CT used car warranty is very specific. It covers mechanical and safety items only.

Review: Purchased a 2011 Altima that I leased for two years. I purchased the vehicle after the lease. The explanation for the terms of the loan after putting $8,000 down turned out to be untrue. I was told I was able to make payments directly towards the principal, which I found out I am not able to. Also, I was sold an extended warranty that I was told I could cancel "at any time." However, I later found out in takes up to two months to process, which means "anytime" means more than two months. When I was finally able to reach the finance department, she told me she could expedite that to seven days: I simply wanted to know what my payoff was without the warranty. I was told there was no way to know. I cancelled the warranty on Nov 4th and there has been no change in my statement. Am I paying interest on that? I don't know because they will not respond to my calls:The first incident occurred where I called for a period of two weeks and left messages for "[redacted]" to kindly return my call as I had some questions. I ultimately had to phone the owner, [redacted], who apologized and explained one of their finance people was out and someone would be in touch with me shortly.Two days later "[redacted]" called me and apologized and told me if I came down at 5:00 on November 4th, he would see me personally. On November 4th I arrived at 4:55 and waited until 6:15 to be told he was "still with a customer." I had a child to attend to and could not wait any longer. I expressed my disappointment to a sales person who printed the sheet to allow me to cancel the extended Warranty by signing the correct paperwork of which I have a copy.I have since tried to contact the finance person I originally dealt with, [redacted], who had returned to work. After half a dozen calls with no call back I was able to catch her and told me there was nothing she could do and didn't know why I couldn't make payments directly towards the principal as I was told I could. [redacted], the finance company, told me they could do nothing and I would have to deal with dealership. But how can I if I am unable to go there and they will not return my calls.I have placed several calls since, leaving messages for [redacted] to kindly return my call. I have called over half a dozen times in the past ten days and still have not had a call back.Desired Settlement: I would like a simple phone call from owner, [redacted], explaining the poor customer service and neglect her staff has shown me. I would like to know why I cannot make payments directly toward my principal as I was told I could. I would like to know why I was told I could cancel my extended warranty at any time, yet is has nearly been 8 weeks and it has not been removed. I want to know if I am paying interest on this. Bottom line, I would like SOMEONE to tell me what my payoff balance is without the extended warranty so I may pay it off and never deal with Nissan Grossman again and advise everyone I can to do the same. As I customer who nearly spent $20,000 I dont think I am asking much when all I want is the courtesy of my phone calls returned and some answers to my simple questions. Please help me resolve this issue. Thank you.

Business

Response:

Response:

The dealership personnel requested a refund for [redacted]' extended warranty on November 4, 2013 by faxing a cancellation form over to Nissan. From there it is Nissan's responsibility to cancel the warranty. They never cancelled the policy. We have since faxed the cancellation two more times and have been calling Nissan and trying to get verification that it was in fact cancelled. According to their website, that has not happened yet. We are as frustrated as [redacted] and are working daily to try to contact Nissan to verify cancellation. The issue with [redacted] is a separate issue that has to do with a payment that [redacted] sent to [redacted] that should have been applied to principal but was applied to future payments. Again, this was not a problem at the dealership level but [redacted] is going to try to contact [redacted] on [redacted]' behalf to see if the payment can be switched to a reduction in prinipal instead. [redacted] is working on the warranty cancellation and [redacted] is working on the issue with [redacted]. Both have spoken to [redacted].

Sent on: 1/7/2014 12:08:44 PM

Review: I purchased a car from grossman [redacted] and I had the salesman who bought the car from set up my insurance my car is on a loan he only set me up for liability I did not know until I got into a accident and my insurance company told me so I call and ask them how that is possible and they say they are not liable for what their salesman did and refuses to help with the cost of damages or anythingDesired Settlement: They can pay for my car to get repaired or pay half of it cause it is their salesmans fault my insurance was set up the way it was it is against the law what they did to me

Business

Response:

I certainly appreciate you reaching out to me. After following up with my own insurance company, I validated what I already knew, which is that no policy change can be made to a person's insurance without verification and a verbal authorization from the insured. In addition to that, all staff members are trained to distribute vehicle information and banking information, only, to insurance companies and agents. This customer not having adequate coverage is in violation of the contract that they read and signed. It is the customer's responsibility to maintain adequate coverage per their agreement with the lender that extended them a loan.