Sign in

Grossman Tuning

Sharing is caring! Have something to share about Grossman Tuning? Use RevDex to write a review
Reviews Grossman Tuning

Grossman Tuning Reviews (5)

From: [redacted] Sent: Friday, October 17, 4:PM Subject: Online complaint response To whom it may concern, I am writing in response to a complaint on 10/6/by [redacted] about our business, [redacted] , ID # [redacted] The customer stated we didn't replace a wheel bearing on his BMWWe replaced the left (driver's side) rear wheel bearing and stayed late on Friday Oct 3rd so he could pick up the carHe didn't pick it up, so we opened the shop on Saturday just so he could pick it upWe also discounted the ticket because we had the car an extra day because we received the wrong part from our supplier [redacted] had been cussing at us and being extremely disrespectful over the phone for days at this point [redacted] called to say his car was at another shop and they looked and didn't see a new wheel bearingOn Oct 7th, [redacted] messaged me on Facebook a picture of an old broken/old wheel bearingThere was no doubt that we replaced it, so I asked the name of the shop to see if maybe they looked at the wrong wheel [redacted] wouldn't give me the information and began to be call me and my fellow workers names and be extremely (and unnecessarily) rudeKnowing there was no way the photos he sent of the old wheel bearing was from the car we worked on, we looked at Google images and found the same exact pictureThe photos he sent me were from this BMW forum from [redacted] ) [redacted] was trying to pass the online pictures as his ownYou can see in the attached pictures the side by side comparisonHe stuck to his story even after I showed him the pictures and forumI Googled [redacted] Louisville and a ton of information came up warning people to not do business with himHere are the results [redacted] People say he rips them off and he is a full blown con artist Obviously we don't want a bad review and don't think we deserve one for this customerHe tried to scam us out of money and was slanderous towards the business and employeesI have included screen shots of our conversation, a picture of the old wheel bearing we took out of his car, and the invoice for the actual partWe have been a Revdex.com customer for a long time now and have a good standing, so we would like to get this resolved If you have any questions, please call us at ###-###-#### Thanks, [redacted] Manager

Mr [redacted] knows our warranty inclusions and exclusions. He has brought us used defective parts several times before. These can be seen in the first 3 attachments. He knows we do not warranty parts customers bring in (especially if they are used) and we do not warranty anything over a year old. He knew his car needed a head gasket and the oil stand that was replaced on his current ticket. He has known he needed these items replaced several months in advance. We have warrantied all of the items that we did replace that failed when he had repairs done to his car the last time it was here. In addition to everything we warrantied, we gave him a 20% discount. As you can see on the third invoice for the labor replacing his turbo (he brought in faulty parts), we also gave him a discount. We have been accommodating to him both of these times, even though he is always extremely rude and a discount wasn't warranted for the work. In closing, we have replaced and warrantied the work recently performed, that failed, and gave him a discount in addition to the warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[
    I understand that Grossman Tuning did not repair the turbo and that they sublet the repair to Diesel Injection Services. When I originally contacted Grossman I asked them if they rebuild turbochargers and they said yes. Until there was an issue with the repair Diesel Injection Services was never mentioned to me. Regardless of who made the repair I paid Grossman for the repair and Grossman promised me a warranty (the same warranty that a new [redacted] turbo would carry). After the turbo was inspected Grossman informed me that it could not be rebuilt because the components were far too worn and that being so worn was why the seals were leaking oil (the original issue). I was told that my options were to replace the core/center cartridge of the turbo or replace the entire unit. I was told that replacing the core would be a more cost efficient repair and would carry the same warranty as a new [redacted] turbo. Rebuilding the turbo was made very clear to me as an unviable option and I questioned this and even asked to speak with the technician. I was never able to speak with the technician working on the turbo, almost as if they were hiding the fact that they were not conducting the repair in house. I was then told again that the turbo could not be rebuilt because of how worn out it was. I spoke with many people about this including the shop that I bought it from and posting in a [redacted] group as to what was going to be done with the turbo and will likely be able to provide statements if need be. After being told the turbo would not be able to be warranties because of oil contamination I personally spoke with a [redacted] representative and after she gathered information from Diesel Injection Services she informed me that there was no warranty on the turbo through [redacted] regardless of why the turbo failed. This completely contradicted what Grossman had promised me.
    DIS informed me that the turbo failed due to contaminated oil and assured me that if I drained my oil through a coffee filter I would find a large amount of metal shavings. I paid a local automotive performance shop to drain the oil through a filter over a magnet to be certain that any and all metal particles would be captured. I also requested that a sample of the oil be sent off to WIX for an oil analysis. The oil analysis came back recently and concluded that the oil in the vehicle did not contain any metal particles that would lead to the destruction of a turbo. I have provided Grossman and DIS with a copy of the analysis. I have proven that the oil, which was assumed to be the cause of the turbo's failure, was not contaminated with metal.
    The statement by [redacted] Grossman "Grossman Tuning has done everything we can do to help resolve this problem, communicating with both Mr [redacted] and Diesel Injection Service." May be the most absurd lie I have ever heard. Grossman Tuning has not done all they could to help the situation, they in fact did the absolute least amount they could. I have made probably over 20 phone calls to Grossman Tuning trying to get a hold of the owner, left countless messages and have received absolutely 0 response until his response through the Revdex.com. I tried to give him the chance to remedy the situation without me having to file a complaint but I have been left no other choice because I have been blatantly ignored for months on end. Due to this my car has sat idle and I have been forced to pay for towing and storage. Although Grossman did not do the work, they were the ones that took my money, lied and gave me a completely different product than what I paid for and lied about a warranty. ]
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]   The labor that is being charged is the direct result from parts services the first time the car...

was in the shop to be serviced for a noise behind the motor.  There were the same codes being thrown from the car as the day I picked it up and when I went to go check on the car on 10/20/16. Grossman claims that the failure was due to a part not under warranty when in fact I have receipts showing the parts were removed and replaced. See attachments. The videos provided also show before and after the first service was completed and the motor still making the same noise.  Catastrophic failure occurred due to the fact this problem was not taken care of the first time.

From: [redacted]
Sent: Friday, October 17, 2014 4:27 PM
Subject: Online complaint response
 
To whom it may concern,
I am writing in response to a complaint on 10/6/2014 by [redacted] about our business, [redacted], ID # [redacted]. The customer stated we didn't replace a wheel...

bearing on his BMW. We replaced the left (driver's side) rear wheel bearing and stayed late on Friday Oct 3rd so he could pick up the car. He didn't pick it up, so we opened the shop on Saturday just so he could pick it up. We also discounted the ticket because we had the car an extra day because we received the wrong part from our supplier. [redacted] had been cussing at us and being extremely disrespectful over the phone for days at this point. [redacted] called to say his car was at another shop and they looked and didn't see a new wheel bearing. On Oct 7th, [redacted] messaged me on Facebook a picture of an old broken/old wheel bearing. There was no doubt that we replaced it, so I asked the name of the shop to see if maybe they looked at the wrong wheel. [redacted] wouldn't give me the information and began to be call me and my fellow workers names and be extremely (and unnecessarily) rude. Knowing there was no way the photos he sent of the old wheel bearing was from the car we worked on, we looked at Google images and found the same exact picture. The photos he sent me were from this BMW forum from 2012 [redacted] ). [redacted] was trying to pass the online pictures as his own. You can see in the attached pictures the side by side comparison. He stuck to his story even after I showed him the pictures and forum. I Googled [redacted] Louisville and a ton of information came up warning people to not do business with him. Here are the results [redacted] . People say he rips them off and he is a full blown con artist. 
Obviously we don't want a bad review and don't think we deserve one for this customer. He tried to scam us out of money and was slanderous towards the business and employees. I have included screen shots of our conversation, a picture of the old wheel bearing we took out of his car, and the invoice for the actual part. We have been a Revdex.com customer for a long time now and have a good standing, so we would like to get this resolved.
If you have any questions, please call us at ###-###-####.
Thanks,
[redacted]
Manager

Check fields!

Write a review of Grossman Tuning

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Grossman Tuning Rating

Overall satisfaction rating

Add contact information for Grossman Tuning

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated