Good Afternoon, We have made contact with the customer and came to an agreement Have A Great Day Carlos ***Business Operations Executive/ManagerParadigm Recovery and Remarketing, LLC.PO BOX 1984Spring, TX 77383Phone: 281-205-ext 1003Fax: 281-205-1642Toll: [email protected]
Revdex.com of Metropolitan
Houston
1333 W. Loop South, Ste.
1200
Houston, TX 77027
Phone: 713-868-9500
Fax: 713-867-4947 [email protected]
Dear Representative of Revdex.com
of Metropolitan...
Houston,
This letter is in response
to Revdex.com case # 10648017. We have received a letter stating the customer has
filed a complaint in regards to our reference number [redacted] on a 2007 Chevy
Impala. We agree that the problem
occurred on the 1th of June 2015 at 10:56AM over the phone.
The customer Acqueline
[redacted] called previously on 21st of May 2015 and spoke with an associate
of ours. She was advised of the small personal property fee in the amount of
$65. She refused to pay and was advised to contact her lien holder to see if
they would allow us to bill them directly. There has been no response from the
lien holder and we received release instructions to have this unit moved to an
authorized auction on 27th May 2015. The customer called again and
pleaded with upper management to have this waived, however we are unable to
extend this offer. We are required by state law to process a condition report, detailed
itemized inventory list and pictures. After that the yard associate is required
to bag all items, label and store in a secured facility on our property. The
lien holder has refused to allow any individuals on the property who are not
authorized by their company to inspect, clean and prepare this unit for
delivery to the auction.
In conclusion, we have
provided all the necessary information to the customer and lien holder. The
customers lien holder has agreed to allow us to charge a small fee upon
recovery of personal items.
Best Regards,
Carlos [redacted]
General Manager
Paradigm Recovery &
Remarketing, LLC
PO BOX 1984
Spring, TX 77338
Fax: 281-205-1642
[redacted]
Good Afternoon, We have made contact with the customer and came to an agreement Have A Great Day Carlos ***Business Operations Executive/ManagerParadigm Recovery and Remarketing, LLC.PO BOX 1984Spring, TX 77383Phone: 281-205-ext 1003Fax: 281-205-1642Toll:
[email protected]
Revdex.com of Metropolitan
Houston
1333 W. Loop South, Ste.
1200
Houston, TX 77027
Phone: 713-868-9500
Fax: 713-867-4947
[email protected]
Dear Representative of Revdex.com
of Metropolitan...
Houston,
This letter is in response
to Revdex.com case # 10648017. We have received a letter stating the customer has
filed a complaint in regards to our reference number [redacted] on a 2007 Chevy
Impala. We agree that the problem
occurred on the 1th of June 2015 at 10:56AM over the phone.
The customer Acqueline
[redacted] called previously on 21st of May 2015 and spoke with an associate
of ours. She was advised of the small personal property fee in the amount of
$65. She refused to pay and was advised to contact her lien holder to see if
they would allow us to bill them directly. There has been no response from the
lien holder and we received release instructions to have this unit moved to an
authorized auction on 27th May 2015. The customer called again and
pleaded with upper management to have this waived, however we are unable to
extend this offer. We are required by state law to process a condition report, detailed
itemized inventory list and pictures. After that the yard associate is required
to bag all items, label and store in a secured facility on our property. The
lien holder has refused to allow any individuals on the property who are not
authorized by their company to inspect, clean and prepare this unit for
delivery to the auction.
In conclusion, we have
provided all the necessary information to the customer and lien holder. The
customers lien holder has agreed to allow us to charge a small fee upon
recovery of personal items.
Best Regards,
Carlos [redacted]
General Manager
Paradigm Recovery &
Remarketing, LLC
PO BOX 1984
Spring, TX 77338
Fax: 281-205-1642
[redacted]