Ground Kontrol Classic Arcade, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** ***

The service charge that the customer complained about was made in errorWe have refunded it, and offered him a coupon for use on a return visit.My direct e-mail to him follows:***,It's come to my attention that a bartender at Ground Kontrol Classic Arcade charged you
a "mandatory gratuity" on the night of July 13thYour surprise and upset at being billed an additional 20% on your tab without warning is completely understandable, and I apologize."Auto-gratuities", and the signage that alerted customers to them, haven't been house policy at Ground Kontrol for several years nowApparently, though, one or more of our on-call and returning bartenders are still charging them todayWe are now taking steps to ensure that it does not happen again.I have located your credit card charge for $from that night and refunded the $"service charge", and will send you a copy of the updated receipt at this email address. I would also like to offer you a $coupon good for any food or drink at Ground Kontrol in the coming year, should you choose to return.Thank you for your understanding, and I hope that we may see you again.-Anthony