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Ground UP Reviews (12)

customer called on 5/8/looking for his part ,told him that the vendor never received the purchase order we would send again he just wanted to cancel ,on 5/the cost of the part was refunded he then called and asked about shipping which I gave to the pay pal dept to refund shipping, we don't know if the customer received his part or not until they call as soon as he called we took care of it

After reviewing the ***'s order (# [redacted] ), it appears that the mistake was on our endThere was a miscommunication with the manufacturer, and the wheel should not have been sent out To correct this error, we have refunded the cost of the wheel to the ***'s credit card For future reference, please see the attached Ground Up policies

From: Theresa D [redacted] [mailto: [redacted] ] Sent: Wednesday, October 11, 4:PM To: ' [redacted] Subject: RE: [redacted] We told this customer when he called to send it back and we would refund himInstead he did a [redacted] *** claim once he does a *** *** claim there is nothing I can do until it is settled

Tell us why here This customer received store credit ,and when he called the customer service rep he spoke with is no longer here and did not tell appropriate person that customer wanted a refund ,I'm sending customer a check in the mail todayAny other question please feel free to contact me T [redacted] Sales manager

Since our last correspondence the items have been returned to Ground Up Inc., and a refund has been issued to the cus***er for the full amount

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

According to our records, [redacted] ordered au***otive restoration parts on our web storeThe order was processed on 6/18/and shipped 6/19/On 6/as he states the order was cancelled but it had already shipped [redacted] was advised we would send *** to call tag his itemsOnce we have the items back we would refund his purchase*** has made attempts already to pick up the items and all times they were made unavailable (see tracking info below) Once the items are returned we will issue a refund promptly Travel History Date/Time Activity Location - 7/10/ - Thursday 4:pm Delivery exception [redacted] Cus***er not available or business closed 9:am On [redacted] vehicle for delivery [redacted] - 7/09/ - Wednesday 5:pm Delivery exception [redacted] Cus***er not available or business closed 8:am On [redacted] vehicle for delivery [redacted] - 7/08/ - Tuesday 4:pm Delivery exception [redacted] Cus***er not available or business closed 10:am On [redacted] vehicle for delivery [redacted] 4:am At local [redacted] facility

I have to say I was reluctant to place and order with Ground up after reading some of the reviews but I decided to give them a try since I was not in a hurry for the parts I was ordering and the free shipping offer and great prices were hard to resistI place my order on line and after some doing it finally when through (over sized items do not qualify for free shipping) The email conformation was some what different than my order but the price was the same Well after about days my order showed up which was pretty fast considering I live in Idaho To my surprise all my items were there and packed well and good qualityI will try Ground up again as I need parts

To whom it may concern, After doing some research we have found that the order went out to the customer on May 26th as promised to the customerThe order was then delivered May 27th the next dayWe are not sure why the customer would have needed to take multiple days off to receive the deliveryWe shipped the order on the day promised as stated by the customer and the customer received it the next day Below is the tracking information from *** [redacted]

Complaint: [redacted] I am rejecting this response because: You must not have done your research to well, The order was suppose to be on my doorstep May 26th not May 27th and I guess you are missing the whole point your company did not make any attempt to contact me and let me know there was an issue with my order and it was just put on hold and not delivered when it was suppose to be! On May 21st when I placed the orderClearly you did not answer not one question as to why I did not receive an email or phone call? And why a representative would hang up the phone before completing transaction?? If I didn't call myself I would have never received my order at allPoor Service on your companyThe representative told me clearly on the phone I should have received an email from the company that my order was on hold Sincerely, [redacted]

This customer received his refund today back to his card ,accounting put it as store credit in error it has definitely been refunded in full .Mike [redacted] is no longer with our company .I will be handling all complaints now Thank you Theresa B [redacted]

I have read the response from the Ground Up and believe that is a total fabricationAt no time was I ever contacted by any person at Ground Up suggesting they would pick up the items they mistakenly delivered to my house at those dates and timesI would have never agreed or suggested those dates or times because I was out of town on business that the entire weekAgain, this is a total lie by someone at Ground Up, to cover up there lack of cus***er service, which I have found out this is a common practice by this companyI have spoken with a number of members on the [redacted] website and [redacted] Club and they have all had similar complaints Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

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Address: 91 Great Hill Rd, Naugatuck, Connecticut, United States, 06770-2227

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