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Grounded Roots, Inc.

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Reviews Grounded Roots, Inc.

Grounded Roots, Inc. Reviews (4)

I have just made contact back with my customer *** *** She followed up on monday and left a voice mail regarding the landscape job scheduled along with the Yard TreatmentsToday I returned the callI assured her that we had not forgotten her Her lawn was scheduled this friday for
her 1st swrvice The Landscape job will be completed next week as we were weeks out at the time I placed her on the schedule I have cleared my voice mail and the office has also cleared theres Our voice mails fill up quickly Mrs *** did state that she was concerned about not being able to reach us so I also offered that she could text my cell anytime Customer service and the follow through with jobs are very important to us I offered a refund but we are going to still complete job at customers request I beleive we have resolved and Mrs *** is looking forward to the results

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Consumer called stated that issue is resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have received this complaint.   I spoke with Mr. [redacted] about discontinuing lawn treatments and offered to personally come out to address any concerns he may have had.  He declined and asked to be billed for the rock removal and I stated I would. I also offered my personal cell number...

for any communication because he couldnt get through with the main landline.  The auto pay was a clerical error on our end and I will be refunding Mr. [redacted] his $14 and following up with his concern tomorrow.  Every customer has the opportunity to reach us through multiple numbers,  emails and our website.  We are looking into why their calls or messages are not being received.

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Address: PO Box 60215, Jacksonville, Florida, United States, 32236-0215

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