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Grounded Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
A mechanic told me there are no rodents in my car. I had [redacted] inspect and another mechanic. I was spoke to rudely. The story the business stated is not correct. I was not told I needed another service until after I had battery checked.

Hello,  Although we were not responsible for the customer’s A/C not working, we would like to help her by repairing her current A/C problem as long as she signs a document stating we are helping her by repairing her A/C problem and cannot be held liable for any future problems that may occur with her vehicle. Please let us know if this is acceptable to the customer, thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
I was not told the truth about my vehicle. I was forced to pay an alignment after they check my battery. Later the tech rico stated they do not get paid for just checking a battery and I had to get something else. If I was told this in the beginning I would not of went there to check my battery. I was talked to rudely, no apology was given by anyone, only 4 different stories about my ac not working by [redacted]. I got 3 opinions from certified mechanics who stated there was nothing in my car and contents of a bag [redacted] gave me to suggest rats. I did not appreciate them telling Revdex.com my mother is of older age. She does not have dementia and we are quite aware our ac was working perfect  actually cold because we turned it to 2. [redacted] reps just wanted extra money from me to fill a quota. I was notified twice that my car was in great shape. I have been going to that [redacted] since 2013 and had a oil change in February 2017 and no one ever told me that or talked to me rudely nor stated our car had any rats. And we have lived in same place. It was a lie and I have 3 professionals to prove they lied. [redacted] got those shredded papers and lint from a trash when I got on phone to talk with [redacted]. First they could not show me then they magically found something to put in a bag when my father showed up. I will not pay them for fixing an ac that was working fine until they did something. I fixed it at another triple a mechanic. [redacted] just wanted the commission and blamed me and treated me like I had a memory problem saying my air was not working when I came in. they lied and was unprofessional. Robert and Rico was very rude and unprofessional and could not answer my questions. The more questions I asked they got more upset and nastier.
Regards,

Ms. [redacted] brought her vehicle in to our service Dept. on 4/12/17, she said that her mom (who is of age and needs a working vehicle) had trouble starting the vehicle on April 7th but since that time it has not happened again. In fact it has been starting well ever since. She wanted us to check the...

charging system (battery & alternator) just in case there might be a problem. The vehicle also needed the State inspection done on it. We did the state inspection and recommended the customer a 4 wheel alignment based on age, mileage, and alignment check. Customer hesitated and after the Service Advisor explained the benefits of an alignment the customer approved the work. The Advisor also presented a cabin air filter because it was dirty, the customer declined the filter and the Advisor instructed the Technician to put the filter back. At this time the technician found that the filter would not slide back into its housing because there was some kind of debris behind the housing, Enrique the Advisor was informed of this so he took pictures and went to show the customer what was going on. The customer asked what they should do, Enrique told the customer that none of the Techs wanted to stick their hands in the hole because something might bite them. Enrique said the best solution would be to put a mouse or Rat Trap on the floor and see if anything came out so then we would know it was clear to work on. Customer became more upset because we were not willing to help her since we were only worried about getting bitten and not cleaning out her A/C vent. At this point Enrique the Advisor took a shop-vac and cleaned it out the best he could and showed the customer what he was not able to clean up.   Once all work was completed she paid and got in her vehicle and left, before she left the lot she came back and said that her A/C was no longer working but it was working when she first arrived. This was brought to Enrique’s attention and he went and asked the technician who worked on the vehicle if they noticed the A/C working or not. The Technician said they did not use the A/C and did not remember the A/C being on. Enrique then went back to the customer and said he would have it looked at to see why it stopped working. After checking the A/C system and finding the Blower motor was not working Buddy [redacted] (shop Foreman) removed the motor to find that it was covered in what looks to be part of the inner Dash padding that was scratched off by some kind of Rodent. He cleaned it out the best he could but found that the Motor was stuck due to the nesting debris piled on it and that the motor needed to be replaced.  At this time the customer and her father were called out to look at the vehicle which Buddy had taken apart and attempted to clean, to show the customer what was in her vehicle. The customer was also shown that on top of the engine there was more Nesting Debris and what appeared to be Rodent urine, and droppings along with pecan shells on parts of the engine. At this time the customer became very upset and felt that none of this could be true and that we were just trying to get money out of her.   Our Service Director Robert spoke to Ms. [redacted] and her father and explained to them that the reason for the A/C not working was due to Rodents nesting in the dash. Ms. [redacted] became upset and said that she did not understand how this was possible and then felt like we were trying to take advantage of her. She just kept repeating that her A/C worked before she came into the store and that we did something to it that made it stop working. She then accused Robert of calling her home dirty and said he told her she has rats in her home. He explained to her that he did not know anything about her home, had no reason to speak about her home, and was only concerned with what was in front of them now “her vehicle”. At this time she walked away from him and he stayed speaking to her father.  Robert explained to him that we had already cleaned out her vehicle the best we could and that if they wanted to purchase the motor then we would sell it to them at cost and we would install it for no charge to help the customer out. He said that he would call me and let me know if he wanted us to do the work and they left.   We showed the customers pictures of the vehicle and then we walked them out to the vehicle for them to see for themselves but it was still was not enough for her to believe.

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Address: 897 S Coast Hwy 101 #105, Encinitas, California, United States, 92024

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