Groundworx has been our families landscaping company for several years, we've always had GREAT results with this company I have used them for general maintenance to a major landscaping overhaul and new design All of the workers are polite, prompt and courteous and available for questions My neighbors tells me I've the best landscape on the street, I'll take that compliment
Upon careful review of the details the homeowner's complaint, we have decided to systematically breakdown each complaintProvided are text message transcripts, bills, and email correspondence to refute many of his claimsPlease let us know if you have any questions In regards to the customers chief complaint(s): "Groundworx was hired to do lawn care and landscaping at our residence." Undisputed "While cutting the grass, the workmen damaged irrigation heads and landscape lights." No lights were damaged, just underground wires (see complaint #4)One pre-existing irrigation head that was incorrectly installed (it was sticking too high out of the ground) was hit by one of our mowersWe replaced the irrigation head free of charge "In doing landscape work, workmen powerseeded the lawn twice in the fall the past two yearsThe grass never germinated either timeThey had to come back and redo itThe second time there was a charge." The first time we power seeded the lawn, both years, with a seed the owner asked that we use against our professional recommendationThe first year he asked us to lay Kentucky 31, and this past year he requested Confederate turf-type blend (please refer to text message transcript item #1)He asked that the seed be put down at 101bs/sqftThis is considered a light application for seeding ...our company usually applies 15-20Ibs/sqft., however we did the job as the homeowner requestedThis year, when we were asked to seed the lawn a second time, he told us to go ahead and use the seed we originally recommendedSince it was later in the season and the area had received a significant amount of rainfall, we were concerned that powerseeding would not be the best optionThe owner of the company requested that the areas be top dressed which required extra dirtThe homeowner was charged the company's cost for the second seeding (materials only -no labor)This also happens to be one of the charges he wants dropped from his billHe said "ok" to all of this on several occasions via text message and even said the first seeding from this past year had "started to sprout"His complaint is erroneous (please see item #2) "While shoveling ground to put in a bell chime poll, they severed underground electrical wires in several places (power to the pond and landscape lights)They spliced the wire back but it soon burned outI had to have an electrician out to run all new wire ($189.00)." The owner gave us the exact location to place the bell chime poleAs we did not install the electrical wire that powered the pond and landscape lights we had no idea it ran thraugh the exact spot he requested the pole be placedTwo lines were severed while digging the hole for the bell chime pole, and we were able to find and repair oneThe lights still weren't coming on and the homeowner informed us that he had already contacted the company who had originally installed the lighting system to fix a power surge issues (unrelated) and he would have them take a look at the wiring when they got thereThey were able to find and repair the second wireWe have already deducted that amount from the final cost of that specific project "On other occasions, they have severed underground irrigation hoses." During construction of a major landscape planting that required extensive excavation, the customer was unable to map out the exact route of pre-existing irrigation lines for usWe went into the project knowing we may accidentally hit the hoses because we could not establish their exact locationExtra parts were bought in advance to anticipate this potential problem and the hoses were repaired immediately "They broke our [redacted] sign." The power of our blowers did indeed finish off an already damaged/cracked signWe glued it back together the homeowner never indicated he was upset by this incident "They started a cleanout project in the back of our yard which they never completed." This clean-out project took place during the same month as the bush trimming complaintWe were told not to come back until his " [redacted] ***" wife could speak to us regarding the matterWe told him we would we would take him off the list until he told us what to do nextThe very next day he texted to say he was hiring another lawn care company so we told him we would send him his final billThis is the bill that the homeowner has requested for a billing adjustment (please see item #in the text message transcript, and item 4a and 4b) "They trimmed the blooms off the [redacted] , azalea and other flowering bushesWhen confronted, they said we will take you off the list and not be back." See above (also item #in the text message transcript) The owner tried to program the irrigation box for the sprinklers to come on every dayHe messed that upI had to call [redacted] to come out and take care of that ($90) The homeowner was told that our business was unfamiliar with his pre-existing systemWe did not install the irrigation box for the sprinklersThe owner insisted we help him look at the system as he did not want to pay someone to do itOur last correspondence via text message regarding the irrigation box indicated the system was working fine (see item #50, #5b in the text message transcript) In regards to the customers Desired Outcome: The homeowner has requested a billing adjustmentHis open refusal to pay his bill is unjustified and unethicalItem 4awas sent to him when he notified us that he would be hiring a new lawn care company (refer to item #in the text message transcript)This bill was later adjusted when we received partial payment in the amount of $An invoice for the remaining balance was mailed to himOn December pt, 2014, Groundworx, Inccontacted the homeowner regarding his delinquent account and told him once his account was days overdue we would begin adding monthly late fees and interest charges as standard procedure on all overdue accountsThe homeowner replied, "You are a major disappointmentI would very careful about throwing around threatsI have the best lawyer in town." Again, we reiterated that the account is overdue for work that was completed The three items on the bill are for the following services: *October hour Monthly Maintenance -The homeowner was scheduled to receive hours of monthly maintenanceWe were on-site for one hour on October 3rd, and one hour was performed on October 15th• On October 3rd, regular maintenance was performed with no issuesOn October 15th, we performed the rest of the monthly maintenance which included the bush trimming incident (see complaint #8)The fees for October 15th were waived as stated in the October 17th email (item 4a correspondence)The fee on his past due bill is for the October 3rd, services, which has been paid in full to-date *Re-seed (cost of seed/dirt) -The homeowner asked us to reseed again (see complaint #3)The homeowner was not charged for labor, only the cost of the seed and dirtIf we had been allowed to do the job the way it was recommended to him the first time, there would have been no reason for him to ask us to do it againAs an act of good faith since we had a strong rapport with this particular client, we did not charge him as we would have other clientsThis charge has since been paid in full to-date [redacted] cut in October -This charge was for work performed without complaint from the homeowner on October 9th, In summary: Groundworx, Inccannot refute some these complaintsWe did accidentally break the [redacted] signHowever many of his complaints are half-truths, and others are completely false Upon careful review of our many correspondences with this client we feel justified in denying the homeowner his desired outcomeWe believe it would be immoral to condone the homeowner's recent actions against our company and are offended by these malicious falsehoodsGroundworx, Incdeclines the homeowner's desired outcome We had an excellent relationship with this client up until the October 15th incidentWe worked very hard to keep this client satisfied and exchanged messages on a nearly-daily basisWhen we received notice from him that our services were no longer wanted we were surprised considering the infraction (bush trimming) was minor as the buds would have grown back within monthsWe feel the bush trimming was necessary (although in retrospect, unwanted) to ensure symmetry between the newly planted landscaping and the pre-existing, matured landscaping In hindsight, after hearing about the number of highly-esteemed local lawn care companies he "fired" before hiring us we should have anticipated the possibility that our relationship would end like this We ask the Revdex.com to please review the attached items thoroughlyWe believe publishing the homeowner's claims against our company would be irresponsible on the part of the Revdex.com as they do not accurately reflect our company or our client-business relations Again, please feel free to contact us if you have any further questions or would like any more President, Groundworx, IncPhone: ###-###-#### document eceipts, bills, etc.} of our
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] # workmen did damage irrigation head.It was installed correctly by qualified irrigation professionals.It was not sticking out too high.The only problem was unprofessional mowers.It should have been replaced at no charge.He also broke one of my landscape lights.His claim that he did not is # 3.Workmen did powerseed lawn twice in two years,Neither time did the grass germinate[redacted] Company(reputable company) recommended Ky and Confederate.I DID NOT suggest the application amount.For the owner to suggest this is not true.Again,this is just incompetence on the part of this company.The second reseeding was not later in the year.It was at the beginning of September # They did in fact sever the electrical line to the pond lights.They had DIG come out and mark all the electrical lines.So,they should have known there was an electrical wire there.They did splice some of the wires back.They burned out.I had them replaced.The owner deducted that from the bill.There was another spliced area that burned out that I had to have replaced later after they left.That was $# 5.Irrigation lines were identified by turning on the irrigation system.We were able to determine the lines from the sprinkler heads.This information did not matter.They dug away anyway.severing irrigation hoses.Owner said he anticipated that he would damage the hoses so he brought in extra parts.He made the repairs immediately which he should have# [redacted] sign was broken.More carelessness.I had it replaced#My wife was very up set because one of his workmen trimmed all of the berries off of her [redacted] [redacted] had said he was not going to trim the [redacted] until spring.I confronted him about [redacted] trimming It(I know it was [redacted] who did it)[redacted] said I trimmed it OK.(a falsehood[redacted] was not there.With that [redacted] was the one who said I'll take you off the list not us.As far as the sprinkler system, [redacted] said he knew how to program the boxes since he use to work for [redacted] irrigation.I asked him to come out and set so it would come on every day to water the new grass.He didn't know how.So,I called ***.At no time did I say that I did not want to pay some oneI do not accept the response made by the business to resolve my complaint.The response is full of falsehoods and malicious statements.His statement about my firing highly esteemed local lawn care companies is baseless&
I am enjoying my Zen Garden, designed, orchestrated and built by Groundworx! It has given me great peace during my cancer treatment to sit quietly, review and reflectOOOOOMMMM!
To Whom It May Concern: I have read GroundWorx latest rebuttal to my complaint # [redacted] .Before I respond to each item in the company’s rebuttal, I would like to summarize how this company did damage to my property in the past two yearsThe company had an excuse for every one of these damagesEvery time, the reason for the problem was the customer or an outside agency never the company Severed underground electrical wires Severed underground irrigation lines Did a poor job of power seeding lawn twiceGrass never germinated Broke irrigation head and ADT sign Poor job of trimming fall plantingsTrimmed all the berries off nadinas and other flowering bushesIn response to the company’s rebuttal of February 4, #2-Irrigation head broken –claim was it was sticking too high out of ground (improperly installed by ***) and that is why workman hit itCompany replaced itThe height of the replacement is the same as the originalAgain, this comes down to carelessness on the part of the workman who cut the grassThis is the strategy of the company to place the blame on someone else for the company’s own incompetence #3-This company power seeded the front and back yards in early September and 2014.The grass never germinated either time [redacted] recommended Ky and Confederate grass seed Owner says that the reasons that the grass didn’t germinate in 2013-were: 1.questionable quality/type grass seed, 2.wrong application rate, power seeding started too late In early September 2013, customer told company owner to put down Ky 31(recommended by [redacted] Co.) The grass seed did not germinateCompany owner blamed the lack of germination on the type of grass seed put downCompany owner said the seed was badHe also said the Ky was a low grade commercial grass seed not to be used for lawns [redacted] said Ky was a high quality grass seed perfect for reseeding lawnsCompany owner came back out to top dress the lawn with fescue grass seed and compostThe seed was good not rotten as suggested by ownerKy was a quality grass seed, suitable for lawnsThat fescue grass which had been placed on the lawn’s surface came up fineCompany owner had to use social media to find out why the grass didn’t germinateThis is a sign of ignorance of landscaping best practice on the company owner’s partincompetence In early September 2014, owner once again power seeded the front and back yardsOwner claims that he never power seeded back yard until September 21, the date of billingHe claims he reseeded on September the date of the billingHow can this beIn actuality, the work was done in early September with a power seeding machine and billed September 21.That is the way he does his businessActually, he reseeded in early SeptemberThere was a $charge on September bill for reseedCall it what you want, but he used a power seeding machine on the backyard in early SeptemberHe used Confederate grass seed (recommended by [redacted] Co).It didn’t germinateI texted him to reseed itHe came back out and top dressed it again with compost and grass seed ($charge) probably early October not October as he contendsThe new grass was already coming up October when he abruptly cut us offCompany owner contends that the reason that the grass didn’t germinate was twofold# 1, we did not get the seed in the ground early enough in the growing seasonClearly, that is not the caseThe seed was put in the ground in plenty of time to get maximum growth before the end of the growing season Both and 2014, the power seeding was done in early SeptemberThe other reason that the grass didn’t germinate was because the application rate was too sparseIn 2013, I told owner that [redacted] recommended an application rate of lbs per 1000sq ftThis rate was validated by Frank Otte and various reputable landscaping websitesThe application rate of 10lbs per 1000sq ft was the recommended application rateOwner said 15-20lbs per sq ft was the normThis was clearly WRONGThis is still another sign of the ignorance of this owner in regard to the landscaping best practicesThe company continues to blame the customer for its own pitiful shortcomings and poor performance#4-When installing the bell chime pole, Owner severed underground electrical wires to landscape lights and fish pond lightsOwner claims that this was not their fault because he was not notified by email, text about the areaThe owner claims he was never notified about this additional area by customerHe claims that no site diagram for the outdoor lighting was providedIf the company owner had used common sense before digging away, he would have asked the owner for a site diagram of the electrical wiring diagram and outdoor lighting diagram [redacted] would have been more than glad to have provided thatBut no, the company owner and his crew dug away severing the electrical wiring in at least placesAgain, this whole situation could have been avoided had the owner asked for a blueprint of the wiring diagramAgain, this is a sign of inexperience and withitness on the part of the owner #5-When doing some landscaping work, irrigation lines were severed by company [redacted] Irrigation would have provided a detailed diagram of the irrigation had the owner asked the customer for it#6-ADT sign broken by companyI had it replaced #This response had to do with the trimming or pruning of the fall bushesCompany owner admits to trimming the Nadinas , Laurels, Azaleas, and Gold Mops October 15, He also states that if any of his employees had trimmed them, he would stand behind their decisionHe states the reason the Nandinas were trimmed was because they were overpowering the other landscapingOK Here is the research on pruning fall bushes that qualified landscapers should have knownObviously this company owner had no clue Nandinas are to be trimmed in late winter or early spring after all the berries are gone Azaleas are to be trimmed in the spring weeks after their last blooms Laurels are not be trimmed in their first growing season(company owner just planted them summer 2014) Gold Mops are rarely prunedSo, This company owner was completely ignorant of best practice of pruning of fall bushesDue to his ignorance of proper pruning, we were unable to enjoy the beautiful orange nandina berries this fallWe will not be able to enjoy the flowering azaleas next spring He was also going to stand behind the same practice of his employees had they trimmed them which they didHow sad When I confronted him about the pruning of the bushes, he said I’ll take you off the listIn his rebuttal, he says I meant take you off the mowing listMy question is what the mowing list has to do with the pruning confrontationNo connection at allFrom the tone of his text, he was very clearHe was taking us off the list as a customerAs far as I was concerned, that fineI wasn’t going to call him back What do I want the Revdex.com to do with this caseI WANT IT CLOSED UNRESOLVED %
Competent, prompt, responsive and diligent Followed up as appropriate with no prompting or inconvenience A much easier and fun process than I was expecting Fair and competitive billing Two neighbors noticed their work and hired Groundworx
Groundworx has been our families landscaping company for several years, we've always had GREAT results with this company I have used them for general maintenance to a major landscaping overhaul and new design All of the workers are polite, prompt and courteous and available for questions My neighbors tells me I've the best landscape on the street, I'll take that compliment
Upon careful review of the details the homeowner's complaint, we have decided to systematically breakdown each complaintProvided are text message transcripts, bills, and email correspondence to refute many of his claimsPlease let us know if you have any questions In regards to the customers chief complaint(s): "Groundworx was hired to do lawn care and landscaping at our residence." Undisputed "While cutting the grass, the workmen damaged irrigation heads and landscape lights." No lights were damaged, just underground wires (see complaint #4)One pre-existing irrigation head that was incorrectly installed (it was sticking too high out of the ground) was hit by one of our mowersWe replaced the irrigation head free of charge "In doing landscape work, workmen powerseeded the lawn twice in the fall the past two yearsThe grass never germinated either timeThey had to come back and redo itThe second time there was a charge." The first time we power seeded the lawn, both years, with a seed the owner asked that we use against our professional recommendationThe first year he asked us to lay Kentucky 31, and this past year he requested Confederate turf-type blend (please refer to text message transcript item #1)He asked that the seed be put down at 101bs/sqftThis is considered a light application for seeding ...our company usually applies 15-20Ibs/sqft., however we did the job as the homeowner requestedThis year, when we were asked to seed the lawn a second time, he told us to go ahead and use the seed we originally recommendedSince it was later in the season and the area had received a significant amount of rainfall, we were concerned that powerseeding would not be the best optionThe owner of the company requested that the areas be top dressed which required extra dirtThe homeowner was charged the company's cost for the second seeding (materials only -no labor)This also happens to be one of the charges he wants dropped from his billHe said "ok" to all of this on several occasions via text message and even said the first seeding from this past year had "started to sprout"His complaint is erroneous (please see item #2) "While shoveling ground to put in a bell chime poll, they severed underground electrical wires in several places (power to the pond and landscape lights)They spliced the wire back but it soon burned outI had to have an electrician out to run all new wire ($189.00)." The owner gave us the exact location to place the bell chime poleAs we did not install the electrical wire that powered the pond and landscape lights we had no idea it ran thraugh the exact spot he requested the pole be placedTwo lines were severed while digging the hole for the bell chime pole, and we were able to find and repair oneThe lights still weren't coming on and the homeowner informed us that he had already contacted the company who had originally installed the lighting system to fix a power surge issues (unrelated) and he would have them take a look at the wiring when they got thereThey were able to find and repair the second wireWe have already deducted that amount from the final cost of that specific project "On other occasions, they have severed underground irrigation hoses." During construction of a major landscape planting that required extensive excavation, the customer was unable to map out the exact route of pre-existing irrigation lines for usWe went into the project knowing we may accidentally hit the hoses because we could not establish their exact locationExtra parts were bought in advance to anticipate this potential problem and the hoses were repaired immediately "They broke our [redacted] sign." The power of our blowers did indeed finish off an already damaged/cracked signWe glued it back together the homeowner never indicated he was upset by this incident "They started a cleanout project in the back of our yard which they never completed." This clean-out project took place during the same month as the bush trimming complaintWe were told not to come back until his " [redacted] ***" wife could speak to us regarding the matterWe told him we would we would take him off the list until he told us what to do nextThe very next day he texted to say he was hiring another lawn care company so we told him we would send him his final billThis is the bill that the homeowner has requested for a billing adjustment (please see item #in the text message transcript, and item 4a and 4b) "They trimmed the blooms off the [redacted] , azalea and other flowering bushesWhen confronted, they said we will take you off the list and not be back." See above (also item #in the text message transcript) The owner tried to program the irrigation box for the sprinklers to come on every dayHe messed that upI had to call [redacted] to come out and take care of that ($90) The homeowner was told that our business was unfamiliar with his pre-existing systemWe did not install the irrigation box for the sprinklersThe owner insisted we help him look at the system as he did not want to pay someone to do itOur last correspondence via text message regarding the irrigation box indicated the system was working fine (see item #50, #5b in the text message transcript) In regards to the customers Desired Outcome: The homeowner has requested a billing adjustmentHis open refusal to pay his bill is unjustified and unethicalItem 4awas sent to him when he notified us that he would be hiring a new lawn care company (refer to item #in the text message transcript)This bill was later adjusted when we received partial payment in the amount of $An invoice for the remaining balance was mailed to himOn December pt, 2014, Groundworx, Inccontacted the homeowner regarding his delinquent account and told him once his account was days overdue we would begin adding monthly late fees and interest charges as standard procedure on all overdue accountsThe homeowner replied, "You are a major disappointmentI would very careful about throwing around threatsI have the best lawyer in town." Again, we reiterated that the account is overdue for work that was completed The three items on the bill are for the following services: *October hour Monthly Maintenance -The homeowner was scheduled to receive hours of monthly maintenanceWe were on-site for one hour on October 3rd, and one hour was performed on October 15th• On October 3rd, regular maintenance was performed with no issuesOn October 15th, we performed the rest of the monthly maintenance which included the bush trimming incident (see complaint #8)The fees for October 15th were waived as stated in the October 17th email (item 4a correspondence)The fee on his past due bill is for the October 3rd, services, which has been paid in full to-date *Re-seed (cost of seed/dirt) -The homeowner asked us to reseed again (see complaint #3)The homeowner was not charged for labor, only the cost of the seed and dirtIf we had been allowed to do the job the way it was recommended to him the first time, there would have been no reason for him to ask us to do it againAs an act of good faith since we had a strong rapport with this particular client, we did not charge him as we would have other clientsThis charge has since been paid in full to-date [redacted] cut in October -This charge was for work performed without complaint from the homeowner on October 9th, In summary: Groundworx, Inccannot refute some these complaintsWe did accidentally break the [redacted] signHowever many of his complaints are half-truths, and others are completely false Upon careful review of our many correspondences with this client we feel justified in denying the homeowner his desired outcomeWe believe it would be immoral to condone the homeowner's recent actions against our company and are offended by these malicious falsehoodsGroundworx, Incdeclines the homeowner's desired outcome We had an excellent relationship with this client up until the October 15th incidentWe worked very hard to keep this client satisfied and exchanged messages on a nearly-daily basisWhen we received notice from him that our services were no longer wanted we were surprised considering the infraction (bush trimming) was minor as the buds would have grown back within monthsWe feel the bush trimming was necessary (although in retrospect, unwanted) to ensure symmetry between the newly planted landscaping and the pre-existing, matured landscaping In hindsight, after hearing about the number of highly-esteemed local lawn care companies he "fired" before hiring us we should have anticipated the possibility that our relationship would end like this We ask the Revdex.com to please review the attached items thoroughlyWe believe publishing the homeowner's claims against our company would be irresponsible on the part of the Revdex.com as they do not accurately reflect our company or our client-business relations Again, please feel free to contact us if you have any further questions or would like any more President, Groundworx, IncPhone: ###-###-#### document eceipts, bills, etc.} of our
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] # workmen did damage irrigation head.It was installed correctly by qualified irrigation professionals.It was not sticking out too high.The only problem was unprofessional mowers.It should have been replaced at no charge.He also broke one of my landscape lights.His claim that he did not is # 3.Workmen did powerseed lawn twice in two years,Neither time did the grass germinate[redacted] Company(reputable company) recommended Ky and Confederate.I DID NOT suggest the application amount.For the owner to suggest this is not true.Again,this is just incompetence on the part of this company.The second reseeding was not later in the year.It was at the beginning of September # They did in fact sever the electrical line to the pond lights.They had DIG come out and mark all the electrical lines.So,they should have known there was an electrical wire there.They did splice some of the wires back.They burned out.I had them replaced.The owner deducted that from the bill.There was another spliced area that burned out that I had to have replaced later after they left.That was $# 5.Irrigation lines were identified by turning on the irrigation system.We were able to determine the lines from the sprinkler heads.This information did not matter.They dug away anyway.severing irrigation hoses.Owner said he anticipated that he would damage the hoses so he brought in extra parts.He made the repairs immediately which he should have# [redacted] sign was broken.More carelessness.I had it replaced#My wife was very up set because one of his workmen trimmed all of the berries off of her [redacted] [redacted] had said he was not going to trim the [redacted] until spring.I confronted him about [redacted] trimming It(I know it was [redacted] who did it)[redacted] said I trimmed it OK.(a falsehood[redacted] was not there.With that [redacted] was the one who said I'll take you off the list not us.As far as the sprinkler system, [redacted] said he knew how to program the boxes since he use to work for [redacted] irrigation.I asked him to come out and set so it would come on every day to water the new grass.He didn't know how.So,I called ***.At no time did I say that I did not want to pay some oneI do not accept the response made by the business to resolve my complaint.The response is full of falsehoods and malicious statements.His statement about my firing highly esteemed local lawn care companies is baseless&
I am enjoying my Zen Garden, designed, orchestrated and built by Groundworx! It has given me great peace during my cancer treatment to sit quietly, review and reflectOOOOOMMMM!
I appreciate Matthew bringing my Ivy back to life and sprucing up my gardens and landscaping! I enjoyed working with him and his staff
To Whom It May Concern: I have read GroundWorx latest rebuttal to my complaint # [redacted] .Before I respond to each item in the company’s rebuttal, I would like to summarize how this company did damage to my property in the past two yearsThe company had an excuse for every one of these damagesEvery time, the reason for the problem was the customer or an outside agency never the company Severed underground electrical wires Severed underground irrigation lines Did a poor job of power seeding lawn twiceGrass never germinated Broke irrigation head and ADT sign Poor job of trimming fall plantingsTrimmed all the berries off nadinas and other flowering bushesIn response to the company’s rebuttal of February 4, #2-Irrigation head broken –claim was it was sticking too high out of ground (improperly installed by ***) and that is why workman hit itCompany replaced itThe height of the replacement is the same as the originalAgain, this comes down to carelessness on the part of the workman who cut the grassThis is the strategy of the company to place the blame on someone else for the company’s own incompetence #3-This company power seeded the front and back yards in early September and 2014.The grass never germinated either time [redacted] recommended Ky and Confederate grass seed Owner says that the reasons that the grass didn’t germinate in 2013-were: 1.questionable quality/type grass seed, 2.wrong application rate, power seeding started too late In early September 2013, customer told company owner to put down Ky 31(recommended by [redacted] Co.) The grass seed did not germinateCompany owner blamed the lack of germination on the type of grass seed put downCompany owner said the seed was badHe also said the Ky was a low grade commercial grass seed not to be used for lawns [redacted] said Ky was a high quality grass seed perfect for reseeding lawnsCompany owner came back out to top dress the lawn with fescue grass seed and compostThe seed was good not rotten as suggested by ownerKy was a quality grass seed, suitable for lawnsThat fescue grass which had been placed on the lawn’s surface came up fineCompany owner had to use social media to find out why the grass didn’t germinateThis is a sign of ignorance of landscaping best practice on the company owner’s partincompetence In early September 2014, owner once again power seeded the front and back yardsOwner claims that he never power seeded back yard until September 21, the date of billingHe claims he reseeded on September the date of the billingHow can this beIn actuality, the work was done in early September with a power seeding machine and billed September 21.That is the way he does his businessActually, he reseeded in early SeptemberThere was a $charge on September bill for reseedCall it what you want, but he used a power seeding machine on the backyard in early SeptemberHe used Confederate grass seed (recommended by [redacted] Co).It didn’t germinateI texted him to reseed itHe came back out and top dressed it again with compost and grass seed ($charge) probably early October not October as he contendsThe new grass was already coming up October when he abruptly cut us offCompany owner contends that the reason that the grass didn’t germinate was twofold# 1, we did not get the seed in the ground early enough in the growing seasonClearly, that is not the caseThe seed was put in the ground in plenty of time to get maximum growth before the end of the growing season Both and 2014, the power seeding was done in early SeptemberThe other reason that the grass didn’t germinate was because the application rate was too sparseIn 2013, I told owner that [redacted] recommended an application rate of lbs per 1000sq ftThis rate was validated by Frank Otte and various reputable landscaping websitesThe application rate of 10lbs per 1000sq ft was the recommended application rateOwner said 15-20lbs per sq ft was the normThis was clearly WRONGThis is still another sign of the ignorance of this owner in regard to the landscaping best practicesThe company continues to blame the customer for its own pitiful shortcomings and poor performance#4-When installing the bell chime pole, Owner severed underground electrical wires to landscape lights and fish pond lightsOwner claims that this was not their fault because he was not notified by email, text about the areaThe owner claims he was never notified about this additional area by customerHe claims that no site diagram for the outdoor lighting was providedIf the company owner had used common sense before digging away, he would have asked the owner for a site diagram of the electrical wiring diagram and outdoor lighting diagram [redacted] would have been more than glad to have provided thatBut no, the company owner and his crew dug away severing the electrical wiring in at least placesAgain, this whole situation could have been avoided had the owner asked for a blueprint of the wiring diagramAgain, this is a sign of inexperience and withitness on the part of the owner #5-When doing some landscaping work, irrigation lines were severed by company [redacted] Irrigation would have provided a detailed diagram of the irrigation had the owner asked the customer for it#6-ADT sign broken by companyI had it replaced #This response had to do with the trimming or pruning of the fall bushesCompany owner admits to trimming the Nadinas , Laurels, Azaleas, and Gold Mops October 15, He also states that if any of his employees had trimmed them, he would stand behind their decisionHe states the reason the Nandinas were trimmed was because they were overpowering the other landscapingOK Here is the research on pruning fall bushes that qualified landscapers should have knownObviously this company owner had no clue Nandinas are to be trimmed in late winter or early spring after all the berries are gone Azaleas are to be trimmed in the spring weeks after their last blooms Laurels are not be trimmed in their first growing season(company owner just planted them summer 2014) Gold Mops are rarely prunedSo, This company owner was completely ignorant of best practice of pruning of fall bushesDue to his ignorance of proper pruning, we were unable to enjoy the beautiful orange nandina berries this fallWe will not be able to enjoy the flowering azaleas next spring He was also going to stand behind the same practice of his employees had they trimmed them which they didHow sad When I confronted him about the pruning of the bushes, he said I’ll take you off the listIn his rebuttal, he says I meant take you off the mowing listMy question is what the mowing list has to do with the pruning confrontationNo connection at allFrom the tone of his text, he was very clearHe was taking us off the list as a customerAs far as I was concerned, that fineI wasn’t going to call him back What do I want the Revdex.com to do with this caseI WANT IT CLOSED UNRESOLVED %
Competent, prompt, responsive and diligent Followed up as appropriate with no prompting or inconvenience A much easier and fun process than I was expecting Fair and competitive billing Two neighbors noticed their work and hired Groundworx