Group 1 One Realtors & Auction

Our office has requested a detailed response from our client, [redacted] Consultants (Not [redacted] Pathology) and will advise via Revdex.com whether the account gets verified or retracted by their office withing business days

The paragraph below was sent to Revdex.com yesterday to amend our response and although it never got put on our response as of today (i received a Revdex.com acknowledgment yesterday as well) it is the SAME certified mail number Complainant references in her rejection In sum we did not possess or sign for the certified mail before the complaint was filed so there was no way on knowing about it I trust this exhausts the communication for this complaint as we have marked the credit report as disputed and sent the requested validation.Anything after complainant complaining and NCI responding is beyond the purview of the Revdex.com._____________________________________________________________________...⇄ amend our response to include the following: Today our office received Complainant’s certified mail (*** *** *** *** ***) dated 1/14/requesting validation. In reply we updated the mailing address and sent the validation out today. We have also instructed the credit bureaus to mark the account “disputed” as indicated in Complainant’s complaint."_____________________________________________________________________...⇄

Before startinf the complaint I reached out to the company several times that day and every phone call they hung up on the phone on me without providing me details of which I requestedSpoke with both Maria and also a male supervisor and the service that I received was terrible and that was the reason behind filing the complaint as well as the company not willing to address ny concerns about my accountThey have admitted to receiving the documentation from me but have yet to provide me with the information that I requested. Complaint:
I am rejecting this response because:
Sincerely,
Antashia ***

AS WAS EXPLAINED TO COMPLAINANT YESTERDAY MULTIPLE TIMES WE HAVE NOT SENT VALIDATION BECAUSE WE HAVE NOT RECEIVED HER REQUEST IN WRITING A FAX NUMBER WAS PROVIDED TO HER COMPLAINANT ALLEGES CERTIFIED MAIL WAS SENT YET WE HAVE NOT RECEIVED IT THE ACCOUNT WILL BE VALIDATED UPON
HER WRITTEN REQUEST THAT INCLUDES HER MAILING ADDRESS.AS A BUSINESS ASSOCIATE OF THE PROVIDER WITH A HIPAA BUSINESS ASSOCIATE AGREEMENT IN PLACE WE HAVE THE RIGHT TO ENFORCE TRANSACTIONS ON OUR CLIENT'S BEHALF THEREFORE NO HIPAA VIOLATIONS HAVE OCCURRED COMPLAINANT PROVIDED CONSENT TO DISCLOSE AT THE TIME OF SERVICE.OUR RECORDS INDICATE THAT COMPLAINANT HAS HAD MULTIPLE CONVERSATIONS WITH NCI AGENTS DATING BACK TO 1/20/AND HAS DISPUTED THE ACCOUNT DIRECTLY WITH THE CREDIT BUREAUS AT LEAST TIMES EACH TIME NCI VERIFYING THE ACCOUNT INFORMATION AS ACCURATE IF COMPLAINANT CHOOSES TO HAVE US UPLOAD THE VALIDATION INFORMATION THROUGH THE Revdex.com WEBSITE SHE WILL HAVE TO AUTHORIZE US TO DO SO VIA THE WEBSITE

NCI has a long history with the Revdex.com and an A+ rating In all of our history we have never agreed to any "pay for delete" arrangements Mr*** was notified multiple times in writing and verbally that NCI reported to credit bureaus on 9/2/Complainant asked for a new bill to
pay Had the account been paid then it would have never been reported ON 8/1/Mr *** insisted that his mother paid for it and would send documentation to that effect and we never received anything Mr*** did not request for us to delete the account until October of which was several months after it was paidIn spite of all Mr*** accusations of my representative lying to him (And I have reviewed the conversations and assure the Revdex.com that he was never told it would be deleted) I have agreed to delete it because of impending changes in the credit reporting requirements that will require data furnishers to delete paid medical accounts.The deletion request will be uploaded today and could take 10-days for Eoscar online to process it

I just reviewed the call Complainant is referring to when he says [redacted] told him "I understand" then went on to explain that our policy is to update the credit bureau reports to 'zero balance-paid in full'  at no time did anyone intimate that we would trade pay for delete.

Our office has requested a detailed response from our client, [redacted] Consultants (Not [redacted] Pathology) and will advise via Revdex.com whether the account gets verified or retracted by their office withing 5 business days.

Initial Business Response /* (1000, 5, 2015/06/12) */
Yesterday, when you confirmed that the vehicle the tickets and violations issued to you were for a vehicle registered in your name, you provided a credit card number that returned a result of "do not honor" therefore you have not paid any money...

to Northwest Collectors. There is nothing to refund.