Initial Business Response /* (1000, 5, 2015/10/07) */
October 7, 2015
Revdex.com of Minnesota and North Dakota
Attn: [redacted]
220 S. River Ridge Cir
Burnsville, MN 55337
Dear Mr. [redacted]:
I am writing in response to the letter we received from you on behalf of Ms. [redacted]...
[redacted]. I understand Ms. [redacted] has concerns about her premiums. Thank you for bringing these concerns to our attention.
Under Minnesota Law, we cannot provide or disclose private information to your organization. HealthPartners is reviewing this issue, and we will respond directly to Ms. [redacted].
If you have further questions, please call me at [redacted].
Sincerely,
Jenni W.
Senior Consultant, Member Rights and Benefits
HealthPartners Member Services
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Surprise, Surprise! Health Partners has still not contacted me at all. The same run around and no response day after day. What steps can I take now to get this resolved? Please HELP!!!!
Final Business Response /* (4000, 9, 2015/10/23) */
October 23, 2015
Revdex.com of Minnesota and North Dakota
Attn: [redacted]
220 S. River Ridge Cir
Burnsville, MN 55337
Dear Mr. [redacted]:
I am writing in response to the subsequent letter we received from you on behalf of Ms. [redacted]. We remain unable to provide or disclose private information to your organization.
Please know that we have reached out to Ms. [redacted] via letter and phone. We have not received a response from Ms. [redacted] regarding her concerns.
If you have further questions, please call me at [redacted].
Sincerely,
Jenni W.
Senior Consultant, Member Rights and Benefits
HealthPartners Member Services
Initial Business Response /* (1000, 5, 2015/03/18) */
March 18, 2015
Revdex.com of Minnesota and North Dakota
Attn: [redacted]
220 S. River Ridge Cir
Burnsville, MN 55337
Dear Mr. [redacted]:
I am writing in response to the letter we received from you on behalf of Ms. [redacted]...
[redacted]. I understand Ms. [redacted] has concerns about her coverage for a prescription. Thank you for bringing these concerns to our attention.
Under Minnesota Law, we cannot provide or disclose private information to your organization. HealthPartners is reviewing this issue, and we will respond directly to Ms. [redacted].
Sincerely,
[redacted]
Senior Consultant, Member Rights and Benefits
HealthPartners Member Services
March 23, 2016
Revdex.com of Minnesota and North Dakota
Attn: [redacted]
220 S. River Ridge Cir
Burnsville, MN 55337
Dear Mr. [redacted]:
I am writing in response to the letter we received from you on behalf of Ms. [redacted]. I understand Ms. [redacted] has concerns about a past...
bill. Thank you for bringing these concerns to our attention.
Under Minnesota Law, we cannot provide or disclose private information to your organization. HealthPartners is reviewing this issue, and we will respond directly to Ms. [redacted].
If you have further questions, please call me at ###-###-####.
Sincerely,
Jenni W.
Senior Consultant, Member Rights and Benefits
HealthPartners Member Services
Initial Business Response /* (1000, 5, 2014/12/18) */
December 18, 2014
[redacted] of [redacted] and [redacted]
Attn: [redacted] XXXXX
Dear [redacted]
I am writing in response to the letter we received from you on behalf of Ms. [redacted]...
[redacted]. I understand Ms. [redacted] has concerns about her chiropractic claims. Thank you for bringing these concerns to our attention.
Under Minnesota Law, we cannot provide or disclose private information to your organization. HealthPartners is reviewing this issue, and we will respond directly to Ms. [redacted] in writing.
If you have further questions, please call me at XXX-XXX-XXXX.
Sincerely,
[redacted] W.
Senior Consultant, Member Rights and Benefits
HealthPartners Member Services
Initial Consumer Rebuttal /* (3000, 7, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not resolve the issue in any way. I did try to speak to Health partners directly. I spoke to someone who is called [redacted] She told me she denied my appeal on this issue. She also made it very clear that she did not read the appeal information that I sent in. She she denied my appeal without reading it. I have no knowledge that Health partners is working with me directly. This is false. They said they denied my request. I have received no other informnation. This does not resolve the situation and Health Partners has not contacted me in anyway since I filed this complaint with the Revdex.com. Thank you, [redacted]
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2015/01/08) */
January 8, 2015
Revdex.com of Minnesota and North Dakota
Attn: [redacted] XXXXX
Dear [redacted]
I am writing in response to the subsequent letter we received from you on behalf of Ms. [redacted]. We will be responding to Ms. [redacted] directly in regard to those concerns.
If you have further questions, please call me at XXX-XXX-XXXX.
Sincerely,
[redacted]
Senior Consultant, Member Rights and Benefits
HealthPartners Member Services
March 23, 2016
Revdex.com of Minnesota and North Dakota
Attn: [redacted]
220 S. River Ridge Cir
Burnsville, MN 55337
Dear Mr. [redacted]:
I am writing in response to the letter we received from you on behalf of Mr. [redacted]. I understand Mr. [redacted] has concerns about a...
past bill. Thank you for bringing these concerns to our attention.
We reviewed the information that was shared with us and agree that a mistake was made. We apologize and are in the process of correcting this and providing our patient with a positive resolution of their concern.
If you have further questions, please call me at ###-###-####.
Sincerely,
Jenni W.
Senior Consultant, Member Rights and Benefits
HealthPartners Member Services
Initial Business Response /* (1000, 5, 2015/10/07) */
October 7, 2015
Revdex.com of Minnesota and North Dakota
Attn: [redacted]
220 S. River Ridge Cir
Burnsville, MN 55337
Dear Mr. [redacted]:
I am writing in response to the letter we received from you on behalf of Ms. [redacted]...
[redacted]. I understand Ms. [redacted] has concerns about her premiums. Thank you for bringing these concerns to our attention.
Under Minnesota Law, we cannot provide or disclose private information to your organization. HealthPartners is reviewing this issue, and we will respond directly to Ms. [redacted].
If you have further questions, please call me at [redacted].
Sincerely,
Jenni W.
Senior Consultant, Member Rights and Benefits
HealthPartners Member Services
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Surprise, Surprise! Health Partners has still not contacted me at all. The same run around and no response day after day. What steps can I take now to get this resolved? Please HELP!!!!
Final Business Response /* (4000, 9, 2015/10/23) */
October 23, 2015
Revdex.com of Minnesota and North Dakota
Attn: [redacted]
220 S. River Ridge Cir
Burnsville, MN 55337
Dear Mr. [redacted]:
I am writing in response to the subsequent letter we received from you on behalf of Ms. [redacted]. We remain unable to provide or disclose private information to your organization.
Please know that we have reached out to Ms. [redacted] via letter and phone. We have not received a response from Ms. [redacted] regarding her concerns.
If you have further questions, please call me at [redacted].
Sincerely,
Jenni W.
Senior Consultant, Member Rights and Benefits
HealthPartners Member Services
Initial Business Response /* (1000, 5, 2015/03/18) */
March 18, 2015
Revdex.com of Minnesota and North Dakota
Attn: [redacted]
220 S. River Ridge Cir
Burnsville, MN 55337
Dear Mr. [redacted]:
I am writing in response to the letter we received from you on behalf of Ms. [redacted]...
[redacted]. I understand Ms. [redacted] has concerns about her coverage for a prescription. Thank you for bringing these concerns to our attention.
Under Minnesota Law, we cannot provide or disclose private information to your organization. HealthPartners is reviewing this issue, and we will respond directly to Ms. [redacted].
Sincerely,
[redacted]
Senior Consultant, Member Rights and Benefits
HealthPartners Member Services
March 23, 2016
Revdex.com of Minnesota and North Dakota
Attn: [redacted]
220 S. River Ridge Cir
Burnsville, MN 55337
Dear Mr. [redacted]:
I am writing in response to the letter we received from you on behalf of Ms. [redacted]. I understand Ms. [redacted] has concerns about a past...
bill. Thank you for bringing these concerns to our attention.
Under Minnesota Law, we cannot provide or disclose private information to your organization. HealthPartners is reviewing this issue, and we will respond directly to Ms. [redacted].
If you have further questions, please call me at ###-###-####.
Sincerely,
Jenni W.
Senior Consultant, Member Rights and Benefits
HealthPartners Member Services
Initial Business Response /* (1000, 5, 2014/12/18) */
December 18, 2014
[redacted] of [redacted] and [redacted]
Attn: [redacted] XXXXX
Dear [redacted]
I am writing in response to the letter we received from you on behalf of Ms. [redacted]...
[redacted]. I understand Ms. [redacted] has concerns about her chiropractic claims. Thank you for bringing these concerns to our attention.
Under Minnesota Law, we cannot provide or disclose private information to your organization. HealthPartners is reviewing this issue, and we will respond directly to Ms. [redacted] in writing.
If you have further questions, please call me at XXX-XXX-XXXX.
Sincerely,
[redacted] W.
Senior Consultant, Member Rights and Benefits
HealthPartners Member Services
Initial Consumer Rebuttal /* (3000, 7, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not resolve the issue in any way. I did try to speak to Health partners directly. I spoke to someone who is called [redacted] She told me she denied my appeal on this issue. She also made it very clear that she did not read the appeal information that I sent in. She she denied my appeal without reading it. I have no knowledge that Health partners is working with me directly. This is false. They said they denied my request. I have received no other informnation. This does not resolve the situation and Health Partners has not contacted me in anyway since I filed this complaint with the Revdex.com. Thank you, [redacted]
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2015/01/08) */
January 8, 2015
Revdex.com of Minnesota and North Dakota
Attn: [redacted] XXXXX
Dear [redacted]
I am writing in response to the subsequent letter we received from you on behalf of Ms. [redacted]. We will be responding to Ms. [redacted] directly in regard to those concerns.
If you have further questions, please call me at XXX-XXX-XXXX.
Sincerely,
[redacted]
Senior Consultant, Member Rights and Benefits
HealthPartners Member Services
March 23, 2016
Revdex.com of Minnesota and North Dakota
Attn: [redacted]
220 S. River Ridge Cir
Burnsville, MN 55337
Dear Mr. [redacted]:
I am writing in response to the letter we received from you on behalf of Mr. [redacted]. I understand Mr. [redacted] has concerns about a...
past bill. Thank you for bringing these concerns to our attention.
We reviewed the information that was shared with us and agree that a mistake was made. We apologize and are in the process of correcting this and providing our patient with a positive resolution of their concern.
If you have further questions, please call me at ###-###-####.
Sincerely,
Jenni W.
Senior Consultant, Member Rights and Benefits
HealthPartners Member Services