Group SEB USA

Review: I bought a [redacted] maker. The instructions called for using a #3 coffee filter. I searched everywhere and was unable to locate a #3 filter. I called the company's customer service line and spoke to a representative. She told me that the #3 was an error in the instructions and I should use a #4 and cut it down. When I asked how much, she couldn't tell me. I told her this was not right and if the company could not make a filter to properly fit the machine, they should not be selling the machine. I told her I felt I should get a full refund. She told me I should get the refund where I purchased the machine. I had purchased the machine as a Christmas gift and by the time I discovered the problem it was beyond the time I could request a refund from the company I purchased it from. [redacted] refused to refund my money.Desired Settlement: I want a full refund of my money, $119.95 plus tax. The mistake was [redacted] and they should correct it. I also want to note that I went to [redacted] website on 8/8/2015 and downloaded a copy of the instructions for the [redacted] 1600xp. The instructions continue to recommend using a #3 filter. It is funny they haven't corrected this problem.

Review: Purchased a $600 set of cookware that was faulty. Returned to the company as advised by them so they could test it. Company claimed nothing was wrong with it and sent it back to me long after the time frame of which I could have returned it to the store for a refund. Company agreed to replace the set with a comparable one but have not shipped it out to me as of yet. I have had multiple conversations with them and it is now going on two months since we began this situation.Desired Settlement: Delivery of order