Attached is the copy of the paperwork that was given to and signed by [redacted] *** The estimate given does not state that the job would be an all day job The first day we were out to check the problem with the oven, we were there from 11:to 12:30, the next day when we went back with two technician's to do the electrical we were there from 8:to [redacted] did have her neighbor stop in our store one time to see if we could give a better breakdown of what we did at [redacted] ***'s house, we explained the paperwork states exactly what was done All the work that we quoted was completed No refund is due We give estimates before any work is completed [redacted] had the choice to get the work done or not
Complaint: [redacted] I am rejecting this response because the problem is about the misleading price and full day charge of $when job took hour or lessWe should not pay for full day's work! We have stopped by on several occasions and called many times to discuss this matter Regards, [redacted] ***
[redacted] [redacted] I am rejecting this response because: How can they charge $for a repair and then diagnose it as repairable? Dave should have warned and advised this repair may not work and for such and expensive repair, it would be cheaper to get a new machine He is the professional in this matter and we trusted him and his judgement that is was repairable He said it was repairabloe and it was still in good working condition! He cannot stand behind his work or service and since he cannot repair it credit us back some of our money? I understand the time and labor piece of things, but what is fair is fair! We were told it was repairable and Dave scammed usIt was an easy way for him to make $and not have to work Dave was very rude, angry and very unprofessional when I tried to reason with him after the fact! He did nothing to make it right and I believe he knew exactly what he was doing with us: rob us of our hard earned money I do not accept this response from Dave He is dishonest, unethical and * [redacted] Anyone ethiical business owner would do something to make it right with at least crediting me back some of the money! What goes around comes around Dave! Regards, [redacted]
To whom it may concern [redacted] called into Dave's appliance Saturday May 7th and spoke to Ashley who works our office during the week and on Saturdays upset that nobody showed up for her scheduled appointment between 7-10am Ashley explained to [redacted] that indeed she did call the phone number provided when the appointment was set up to explain that the part did not come in on Friday but was due in Monday The reason that the account could not be located was because it was set up under a different name and phone number ( [redacted] ) than what was provided by *** [redacted] did not speak me (Julie) as I do not not work Saturdays, while I (Julie) am a contact and Dave is the owner that is not the issue here [redacted] was already informed that she would be getting a refund minus the service call A service call is due if the customer decides not to have the issue fixed for any reason Unfortunately we cannot control shipping on parts and sometimes it does happen where parts gets delayed Dave's Appliance has been in business for over years [redacted] also was texting back and forth with Dave on Saturday and was told she would receive a refund Our accountant comes in on Friday's and that is when the refund will be issued [redacted] and her husband are more than welcome to come visit our office to meet Dave and our office staff as we do have a legal running appliance service company If you have anymore questions or concerns please call our office and speak to me(Julie) Monday-Friday 8:30am to 5pm otherwise expect your refund in 7-days Thank you Julie R***Dave's Appliance
From : [redacted] ***Date: Wed, Jul 1, at 8:PMSubject: Additional response to complaintTo: " [redacted] " < [redacted] >HiMy name is [redacted] ***We sent a short response back based on Daves appliances response to our complaintAfter giving it some additional thought I think it's appropriate to address the claims made by Daves that are not trueOur complaint number is [redacted] .Daves never offered same day service.They removed the doors after dropping wiring behind the cabinetThey could not push the oven back in the cabinet flush so they removed the doors to tilt it out to get the wiring.The angle that the door is off is not inchesIt is off by about 1/inchI would be happy to send a picture if it would help.My wife never cursed at themShe did tell them to get out if they were not going to do the repair at no charge.The reason for the time delay to call was based on Davies recommendation after the repair They suggested that we rotate using the ovensWe did notice a slight clicking on the top right hingeIt got worse over time.Sorry we did not respond with this detail originallyI believe that all we need to do is tell the truth and the right thing will happenAfter talking with my wife she felt we should clarify what was being said.Thanks for listening.Sent from my ***
Attached is the copy of the paperwork that was given to and signed by [redacted] *** The estimate given does not state that the job would be an all day job The first day we were out to check the problem with the oven, we were there from 11:to 12:30, the next day when we went back with two technician's to do the electrical we were there from 8:to [redacted] did have her neighbor stop in our store one time to see if we could give a better breakdown of what we did at [redacted] ***'s house, we explained the paperwork states exactly what was done All the work that we quoted was completed No refund is due We give estimates before any work is completed [redacted] had the choice to get the work done or not
Complaint: [redacted] I am rejecting this response because the problem is about the misleading price and full day charge of $when job took hour or lessWe should not pay for full day's work! We have stopped by on several occasions and called many times to discuss this matter Regards, [redacted] ***
[redacted] [redacted] I am rejecting this response because: How can they charge $for a repair and then diagnose it as repairable? Dave should have warned and advised this repair may not work and for such and expensive repair, it would be cheaper to get a new machine He is the professional in this matter and we trusted him and his judgement that is was repairable He said it was repairabloe and it was still in good working condition! He cannot stand behind his work or service and since he cannot repair it credit us back some of our money? I understand the time and labor piece of things, but what is fair is fair! We were told it was repairable and Dave scammed usIt was an easy way for him to make $and not have to work Dave was very rude, angry and very unprofessional when I tried to reason with him after the fact! He did nothing to make it right and I believe he knew exactly what he was doing with us: rob us of our hard earned money I do not accept this response from Dave He is dishonest, unethical and * [redacted] Anyone ethiical business owner would do something to make it right with at least crediting me back some of the money! What goes around comes around Dave! Regards, [redacted]
To whom it may concern [redacted] called into Dave's appliance Saturday May 7th and spoke to Ashley who works our office during the week and on Saturdays upset that nobody showed up for her scheduled appointment between 7-10am Ashley explained to [redacted] that indeed she did call the phone number provided when the appointment was set up to explain that the part did not come in on Friday but was due in Monday The reason that the account could not be located was because it was set up under a different name and phone number ( [redacted] ) than what was provided by *** [redacted] did not speak me (Julie) as I do not not work Saturdays, while I (Julie) am a contact and Dave is the owner that is not the issue here [redacted] was already informed that she would be getting a refund minus the service call A service call is due if the customer decides not to have the issue fixed for any reason Unfortunately we cannot control shipping on parts and sometimes it does happen where parts gets delayed Dave's Appliance has been in business for over years [redacted] also was texting back and forth with Dave on Saturday and was told she would receive a refund Our accountant comes in on Friday's and that is when the refund will be issued [redacted] and her husband are more than welcome to come visit our office to meet Dave and our office staff as we do have a legal running appliance service company If you have anymore questions or concerns please call our office and speak to me(Julie) Monday-Friday 8:30am to 5pm otherwise expect your refund in 7-days Thank you Julie R***Dave's Appliance
From : [redacted] ***Date: Wed, Jul 1, at 8:PMSubject: Additional response to complaintTo: " [redacted] " < [redacted] >HiMy name is [redacted] ***We sent a short response back based on Daves appliances response to our complaintAfter giving it some additional thought I think it's appropriate to address the claims made by Daves that are not trueOur complaint number is [redacted] .Daves never offered same day service.They removed the doors after dropping wiring behind the cabinetThey could not push the oven back in the cabinet flush so they removed the doors to tilt it out to get the wiring.The angle that the door is off is not inchesIt is off by about 1/inchI would be happy to send a picture if it would help.My wife never cursed at themShe did tell them to get out if they were not going to do the repair at no charge.The reason for the time delay to call was based on Davies recommendation after the repair They suggested that we rotate using the ovensWe did notice a slight clicking on the top right hingeIt got worse over time.Sorry we did not respond with this detail originallyI believe that all we need to do is tell the truth and the right thing will happenAfter talking with my wife she felt we should clarify what was being said.Thanks for listening.Sent from my ***