Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10783004, and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10783004, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Advocate has always taken payment via automatic debit from bank account, so I never have received an invoice I have no way of knowing if in fact I was notified of this provision of the subscription.I appreciate the extension of my subscription, but am NOT AT ALL HAPPY that I will be charged in the future I will probably cancel subscription rather than take vacation suspension Regards, Frank Earl
[redacted] , Our customer service manager talked to Mr [redacted] on Friday, 3/18, and offered him months of delivery freeShe told him in the future to contact her directly before going on vacation and she would handle crediting their accountHe said that was a very good deal to him, but he would talk to Mrs [redacted] to see if she wanted to continue the subscription, and that he would call back sometime that afternoon when his wife returned homeWe did not hear back from Mr***, so called again and left him a message on Wednesday, 3/23.We hope to hear back from Mr [redacted] soon[redacted]
We have issued Mrs [redacted] a $credit today and will mail the refund check directly to her home addressWe apologize for the inconvenience this may have caused and we thank her for giving us a try [redacted] The Advocate
We have extended Mr***s subscription for seven days due to confusion on our policy for vacation stops.Attached is a copy of the back of our invoice stating our policy on vacation stops This change went in effect June 1, and was necessary for us to continue to provide a quality newspaper delivered seven days a week Future vacation stops to Mr***s account will be handled accordingly.We value him as a customer and hope he will continue to subscribe to The New Orleans Advocate for years to come.Sincerely,Leslie B [redacted]
Stan B*** our Circulation Director in the New Orleans area, spoke with *** *** The most recent non-redelivery on 8/was not dispatched through our automated system properlyThis has been corrected in our system.*** *** expiration date was extended for the days missed
He was also offered an additional two-week credit for being a valued subscriber. He accepted and was thankful for the phone call. We apologize for these missed deliveries and hope to serve *** *** for years to come.Thanks,Leslie B***Publisher's Office###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10975001, and find that this resolution is satisfactory to me.
Regards,
*** ***
Our Circulation Director, Stan B*** spoke to *** *** *** last week and both agreed to a refund amount of $ The credit will be processed this Thursday, February 11, and a check will be mailed next Monday, February 15.We apologize for any inconvenience and hope this resolves the
complaint.Sincerely,*** ***
A refund check of $was issued to Mrs*** on May As for the $overdraft fee, we'll need documentation (copy of her bank statement) showing the NSF charge caused by the charge and will be happy to send her the $35, as well Please have her contact Vanessa N***, Customer
Service Manager, at ###-###-####. We apologize for the delay in this response and for any inconveniences it may have caused.Leslie B***
*** *** called and
informed us that the paper was not being delivered to his address and that he
wanted a refundWe then issued him a check in the amount of $on 9/25/15,
which represented the balance on his accountHe then called again to complain
that he didn't receive his refund
check and that the amount was incorrectI
was informed that he was being extremely rude, insulting, and using profanity
towards our customer service repsOn hearing this, I personally called *** *** to let him know that we were going to fix his situation by reissuing him
a check for the full amount of $on 11/11/and that we would be mailing
him a new check in the morning to his new address, which I verifiedIt was
during this call that *** *** was again extremely rude and unprofessionalOn November 19th, *** *** called again using more profanity
and demanding to talk to anyone that would listenAt this point, we canceled
the second check and reissued him a new check, which we sent via FedEx to his
Covington addressI've attached all three checks that were issued to *** ***, which have a matching address to the one he provided in this complaint
The company's FedEx account shows it was delivery at 8:22am on Friday, 11/20/15.Brian W***, ControllerThe Advocate
Mr*** newspaper delivery issue seems to have been resolved. We have spoken to carrier and have reached out to customer We have also issued days of credit to Mr*** account for the problems he incurred This credit will extend his expiration date days.We
apologize for the problems and for the delay in responding We hope this resolves the complaint.Thanks,*** ***
On Thursday, May 5, our customer service rep confirmed with Ms*** that the paper was still being delivered to her houseThe carrier responsible for throwing the papers drove back to Ms***'s house that day and picked up the papers that were on her drivewayThe carrier now understands not to delivery any more papers to 3** ** *** *** *** **Delivery was stopped as of Thursday, May 5.We apologize for any inconveniences caused by this mistake on our part and hope it resolves the issue.Thanks,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10783004, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10749335, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10783004, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Advocate has always taken payment via automatic debit from bank account, so I never have received an invoice. I have no way of knowing if in fact I was notified of this provision of the subscription.I appreciate the extension of my subscription, but am NOT AT ALL HAPPY that I will be charged in the future. I will probably cancel subscription rather than take vacation suspension.
Regards,
Frank Earl
We have issued Mrs. [redacted] a $37.90 credit today and will mail the refund check directly to her home address. We apologize for the inconvenience this may have caused and we thank her for giving us a try. [redacted]The Advocate
[redacted], Our customer service manager talked to Mr. [redacted] on Friday, 3/18, and offered him 2 months of delivery free. She told him in the future to contact her directly before going on vacation and she would handle crediting their account. He said that was a very good deal to him, but he would talk...
to Mrs. [redacted] to see if she wanted to continue the subscription, and that he would call back sometime that afternoon when his wife returned home. We did not hear back from Mr. [redacted], so called again and left him a message on Wednesday, 3/23.We hope to hear back from Mr. [redacted] soon.[redacted]
We apologize for the problems and confusion [redacted] experienced with our newspaper subscription offer in the grocery store. We have refunded her account for $24.04. A check was mailed to her on Thursday, August 20.We hope this resolves [redacted]'s complaint and we look forward to her...
trying our newspaper again in the future.Leslie B[redacted]The New Orleans Advocate
It is never our intention to cause such frustration and angst with our product or service. We do post our disclaimer in full in our newspaper on Sundays on page 2A, with the abbreviated version and reference to the full policy Monday through Saturday on page 2A. The policy is is included here:"We no...
longer provide credit for temporary delivery stops of 14 days or less. During a temporary delivery stop donations are made to our Newspaper in Education program. This program provides newspapers to over 140 schools across four parishes. This program is paid for by sponsors and temporary stops so that students may use the newspaper for educational purposes in the classroom. During a temporary delivery stop of the print edition subscribers have unlimited digital access to theadvocate.com and the apps for tablet and smartphone. Subscribers may choose to access our digital replica e-Edition of the printed Advocate, New Orleans Advocate and Acadiana Advocate."We have explained our policy to [redacted] and have issued a credit of $31.03 to his credit card, which was the balance on his account. We apologize for any confusion and hope to serve him for years to come.
the response made by the business in reference to complaint ID 11293302, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The Advocate refunded the charges however they continue to bill me for the newspaper they continue to throw in my driveway after I clearly said I do not want this newspaper. Also, the phone number on the bill and on line is never answered. No one ever calls me back. I consider the newspaper in my driveway littering. If the Advocate doesnt stop throwing the paper I dont want and billing me for the paper I didnt order, I will report it to the Slidell Police Dept as littering. I dont know what else to do to STOP THROWING THE NEWSPAPERS IN MY DRIVEWAY AND STOP BILLING ME FOR PAPERS I DIDNT ORDER.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10783004, and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10783004, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Advocate has always taken payment via automatic debit from bank account, so I never have received an invoice I have no way of knowing if in fact I was notified of this provision of the subscription.I appreciate the extension of my subscription, but am NOT AT ALL HAPPY that I will be charged in the future I will probably cancel subscription rather than take vacation suspension Regards, Frank Earl
[redacted] , Our customer service manager talked to Mr [redacted] on Friday, 3/18, and offered him months of delivery freeShe told him in the future to contact her directly before going on vacation and she would handle crediting their accountHe said that was a very good deal to him, but he would talk to Mrs [redacted] to see if she wanted to continue the subscription, and that he would call back sometime that afternoon when his wife returned homeWe did not hear back from Mr***, so called again and left him a message on Wednesday, 3/23.We hope to hear back from Mr [redacted] soon[redacted]
We have issued Mrs [redacted] a $credit today and will mail the refund check directly to her home addressWe apologize for the inconvenience this may have caused and we thank her for giving us a try [redacted] The Advocate
We have extended Mr***s subscription for seven days due to confusion on our policy for vacation stops.Attached is a copy of the back of our invoice stating our policy on vacation stops This change went in effect June 1, and was necessary for us to continue to provide a quality newspaper delivered seven days a week Future vacation stops to Mr***s account will be handled accordingly.We value him as a customer and hope he will continue to subscribe to The New Orleans Advocate for years to come.Sincerely,Leslie B [redacted]
Stan B*** our Circulation Director in the New Orleans area, spoke with *** *** The most recent non-redelivery on 8/was not dispatched through our automated system properlyThis has been corrected in our system.*** *** expiration date was extended for the days missed
He was also offered an additional two-week credit for being a valued subscriber. He accepted and was thankful for the phone call. We apologize for these missed deliveries and hope to serve *** *** for years to come.Thanks,Leslie B***Publisher's Office###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10975001, and find that this resolution is satisfactory to me.
Regards,
*** ***
Our Circulation Director, Stan B*** spoke to *** *** *** last week and both agreed to a refund amount of $ The credit will be processed this Thursday, February 11, and a check will be mailed next Monday, February 15.We apologize for any inconvenience and hope this resolves the
complaint.Sincerely,*** ***
A refund check of $was issued to Mrs*** on May As for the $overdraft fee, we'll need documentation (copy of her bank statement) showing the NSF charge caused by the charge and will be happy to send her the $35, as well Please have her contact Vanessa N***, Customer
Service Manager, at ###-###-####. We apologize for the delay in this response and for any inconveniences it may have caused.Leslie B***
*** *** called and
informed us that the paper was not being delivered to his address and that he
wanted a refundWe then issued him a check in the amount of $on 9/25/15,
which represented the balance on his accountHe then called again to complain
that he didn't receive his refund
check and that the amount was incorrectI
was informed that he was being extremely rude, insulting, and using profanity
towards our customer service repsOn hearing this, I personally called *** *** to let him know that we were going to fix his situation by reissuing him
a check for the full amount of $on 11/11/and that we would be mailing
him a new check in the morning to his new address, which I verifiedIt was
during this call that *** *** was again extremely rude and unprofessionalOn November 19th, *** *** called again using more profanity
and demanding to talk to anyone that would listenAt this point, we canceled
the second check and reissued him a new check, which we sent via FedEx to his
Covington addressI've attached all three checks that were issued to *** ***, which have a matching address to the one he provided in this complaint
The company's FedEx account shows it was delivery at 8:22am on Friday, 11/20/15.Brian W***, ControllerThe Advocate
Mr*** newspaper delivery issue seems to have been resolved. We have spoken to carrier and have reached out to customer We have also issued days of credit to Mr*** account for the problems he incurred This credit will extend his expiration date days.We
apologize for the problems and for the delay in responding We hope this resolves the complaint.Thanks,*** ***
On Thursday, May 5, our customer service rep confirmed with Ms*** that the paper was still being delivered to her houseThe carrier responsible for throwing the papers drove back to Ms***'s house that day and picked up the papers that were on her drivewayThe carrier now understands not to delivery any more papers to 3** ** *** *** *** **Delivery was stopped as of Thursday, May 5.We apologize for any inconveniences caused by this mistake on our part and hope it resolves the issue.Thanks,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10783004, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10749335, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10783004, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Advocate has always taken payment via automatic debit from bank account, so I never have received an invoice. I have no way of knowing if in fact I was notified of this provision of the subscription.I appreciate the extension of my subscription, but am NOT AT ALL HAPPY that I will be charged in the future. I will probably cancel subscription rather than take vacation suspension.
Regards,
Frank Earl
We have issued Mrs. [redacted] a $37.90 credit today and will mail the refund check directly to her home address. We apologize for the inconvenience this may have caused and we thank her for giving us a try. [redacted]The Advocate
[redacted], Our customer service manager talked to Mr. [redacted] on Friday, 3/18, and offered him 2 months of delivery free. She told him in the future to contact her directly before going on vacation and she would handle crediting their account. He said that was a very good deal to him, but he would talk...
to Mrs. [redacted] to see if she wanted to continue the subscription, and that he would call back sometime that afternoon when his wife returned home. We did not hear back from Mr. [redacted], so called again and left him a message on Wednesday, 3/23.We hope to hear back from Mr. [redacted] soon.[redacted]
We apologize for the problems and confusion [redacted] experienced with our newspaper subscription offer in the grocery store. We have refunded her account for $24.04. A check was mailed to her on Thursday, August 20.We hope this resolves [redacted]'s complaint and we look forward to her...
trying our newspaper again in the future.Leslie B[redacted]The New Orleans Advocate
It is never our intention to cause such frustration and angst with our product or service. We do post our disclaimer in full in our newspaper on Sundays on page 2A, with the abbreviated version and reference to the full policy Monday through Saturday on page 2A. The policy is is included here:"We no...
longer provide credit for temporary delivery stops of 14 days or less. During a temporary delivery stop donations are made to our Newspaper in Education program. This program provides newspapers to over 140 schools across four parishes. This program is paid for by sponsors and temporary stops so that students may use the newspaper for educational purposes in the classroom. During a temporary delivery stop of the print edition subscribers have unlimited digital access to theadvocate.com and the apps for tablet and smartphone. Subscribers may choose to access our digital replica e-Edition of the printed Advocate, New Orleans Advocate and Acadiana Advocate."We have explained our policy to [redacted] and have issued a credit of $31.03 to his credit card, which was the balance on his account. We apologize for any confusion and hope to serve him for years to come.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID 11293302, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The Advocate refunded the charges however they continue to bill me for the newspaper they continue to throw in my driveway after I clearly said I do not want this newspaper. Also, the phone number on the bill and on line is never answered. No one ever calls me back. I consider the newspaper in my driveway littering. If the Advocate doesnt stop throwing the paper I dont want and billing me for the paper I didnt order, I will report it to the Slidell Police Dept as littering. I dont know what else to do to STOP THROWING THE NEWSPAPERS IN MY DRIVEWAY AND STOP BILLING ME FOR PAPERS I DIDNT ORDER.
Regards,
[redacted]