Initial Business Response / [redacted] (1000, 15, 2015/09/23) */ Good Morning, I am replying to the letter sent to us by emailI do not understand how the customer is saying we botched up the seal and are refusing to admit itThe customer came in on May 12/to get the seal replaced(RO#***) mileage was The next time we saw the customer was 10/27/for an oil change(RO ***) mileage was no complaint of a leak and we do and point inspection no indication of any leaksThe third time the customer was here was 06/09/(RO [redacted] ) for a check engine light mileage was If the vehicle was service here on a regular basis we would notice any leaks or other problems with there vehicleThey have also put on km from the time we did the seal to the time we did the check engine light back in JunePlease call me if you have any concerns with this manner Thankyou, Robert N [redacted] Service Manager Grove Dodge, Spruce Grove Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Just because Grove Dodge did not detect a leak, does not mean it did not existI was not aware of it either till I had my brakes changedMy Vehicle is regularly serviced in regards to oil changes and such so I doubt that Grove dodge would have noticed a leak if no one else didthe leak, as I understand it, was not causing drips every where, but it was soaking the rear right brake thanks
Initial Business Response / [redacted] (1000, 15, 2015/09/23) */ Good Morning, I am replying to the letter sent to us by emailI do not understand how the customer is saying we botched up the seal and are refusing to admit itThe customer came in on May 12/to get the seal replaced(RO#***) mileage was The next time we saw the customer was 10/27/for an oil change(RO ***) mileage was no complaint of a leak and we do and point inspection no indication of any leaksThe third time the customer was here was 06/09/(RO [redacted] ) for a check engine light mileage was If the vehicle was service here on a regular basis we would notice any leaks or other problems with there vehicleThey have also put on km from the time we did the seal to the time we did the check engine light back in JunePlease call me if you have any concerns with this manner Thankyou, Robert N [redacted] Service Manager Grove Dodge, Spruce Grove Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Just because Grove Dodge did not detect a leak, does not mean it did not existI was not aware of it either till I had my brakes changedMy Vehicle is regularly serviced in regards to oil changes and such so I doubt that Grove dodge would have noticed a leak if no one else didthe leak, as I understand it, was not causing drips every where, but it was soaking the rear right brake thanks