Grove's Winchester Harley-Davidson/Buell, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: If the business was not familiar with the *** towing they should have said so before picking up my motorcycle when I called and asked them if we needed to do anything special with *** towing, instead of saying "no, nothing specialWe'll take care of everything, don't worry about it."
Regards,
*** ***

** *** called our dealership indicating he would like to have his motorcycle picked up because it would not start and he had *** towingWe picked up the motorcycle, repaired it and charged ** *** for the repairs and towing** *** called *** towing for re imbursement of the towing and
per *** they will not cover his towing because AS STATED on the back of HIS *** card FOR TOWING CALL THE NUMBER LISTED BELOW so they can initiate towing because they use their own contracted vender for towing. We appreciate ** ***"s business and ** *** was offered a good faith gift card for what *** would have covered on his tow bill, they cover the first miles of towing and ** *** had his motorcycle towed miles....we charge $per mile for towing so a gift card worth $was offered to be used in our dealership ($3.50x35= 122.50) and he declined itWe do not sell *** products in our dealership and are not familiar with their policy's or procedures, we can only assume the card holder/policy owners understand how and what is covered and what needs to be done in order to collect on the benefits of their policy when they are attempting to use those benefitsWe are sorry for any misunderstanding that may have arose from this issue and tried to do what we thought was fair in the interest of both parties ** *** and Winchester Harley-Davidson as we do not feel we were at fault since ** *** is the policy holder and should understand how the policy works