Thank you for listening to the concerns of one of our customers. Mr*** has expressed concern with the vehicle description on the website, work performed (paint work), and CPO eligibility. There is a lot of equipment on vehicles now and we make
sure that every effort is place to ensure proper listing of equipment on the website. We place a disclaimer on our website stating that as well (see below). We did perform a CPO inspection on the car on 3.18.16, please see attachment, prior to Mr***'s purchase. I apologize if there was confusion about that. We reviewed the Carfax report and did not see any accidents and I'm unclear if that what was referenced for paint work. Please feel free to contact us should you have further questions. We make every effort to provide accurate information, but please verify options and price before purchasingBrown's Car Stores are not responsible for errors or omissionsAll vehicles are subject to prior saleQuoted price available on in-stock units only.? All prices are special internet prices onlyAll financing is subject to approved credit through dealer designated lenderPlease call/email/send a request for vehicle availability and to schedule a test drive
Thank you,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** has completely miised the real problem, poor customer service and arroganceIt was never the moneyFrom day one I have expressed this freelingYou buy an expensive car (did not negotieate the price as I paid the asking price) being a *** and you expect a certain level of service*** and his dealership failed on this point and continues to be acting llike he never had a bad delivery or never made an honest mistakeJust the opposite, he acts like and communicates he did a good job in his opinionFor the small amount of $ that was needed to correct the problem or the time to try to help me is all that was neededThey did neither, they could have spent a few hundred dollars and problem would have gone awayI contacted *** *** and I beleive they have a very different opinion then *** and Browns JaguarI was told they were being written up and it would be discussed by corporate withe people at Brown's*** *** promptly repaid the $*** for the rims to be repaired as this was refused by ***
For the record, within minutes of getting my car delivered to me (driven, not flatbedded) I called and e-mailed delaership of my concern of the car virbrating at all speeds, most uncomortableWith in days the cars was taken to another *** dealership and they had a muchdifferent opinion than ***All tires pressures were between *** *** Within a few weeks of getting the car I had and exhaust adjustment done, bent rims repaired, all wheels re aligned, complete new brake's and rotars on all wheels (oroginally done then the other 2)All of this on a Certified Pre Own that goes thru a point inspection, or suppose to be inspectedMyself and *** *** have reviewed this point inspection and clearly they have not done their job as at least 4-items or more were incoreect or not up to CPO standards*** and ***, from my 1st call had attitude and it was appearant they did not want to get involvedThey offered assisatance in finding repair comapnies for the rims and etcBut the never followed thru on any gestureIt took weeks to get my sales tax and registration docs to FLoridaThis was after my phone calls expressing concerns over the time it was takenI sopke to the dealership myself and the 1st days or longer they were just in a wait mode or too busyWhen the sales tax was sent to FLorida, they sent the wrong amount other than was collected and needed to send another $or so overnigthIt is hard to beleive someone could be so clouded in his opinion or views inlight of all of the documentation of repairs that were done at other *** delaershipIn leiu of the time spent on this I did ask for compensation and of course that was refused by *** with another opinion of no wrong doing and his expression of how wonderful they are and what they did for meWhat they did for me was $in a check that also was delayed weeks in sending as it takes time to process a check
Thanks for your time in reviewing this, it apperas Browns Jaguar has a very different opionion of customer service on a $60,plus car
Regards,
*** ***
Thank you for listening to the issue of one of Brown's customers. We use a third party company, [redacted], to perform our out-of-state DMV. We acknowledge that there were initial delays with Mrs. [redacted] work and Brown's has provided to ATC , with Mrs....
Garrison's assistance. We did communicate to Mrs. [redacted] last week that there seems be be an outstanding issue with the state of Maryland DMV preventing the registration and tag work to be completed. Maryland will not share with us the nature of the "stop". ATC was able complete the "title only" work, which was sent to Mrs. [redacted] on 6/29/16 and signed by Mrs. [redacted] on 6/30/16 with a letter stating such (see attachment). During the course of our communication with Mrs. [redacted], we indicated that she would have to go the Maryland DMV to clear up any outstanding issues so that the registration and tags can be issued. Please feel free to contact me should you need anything further.
Thank you,
Mark S[redacted]
Brown’s Jaguar
August 29, 2014
[redacted]
Revdex.com
720 Moorefield Park
Richmond, Virginia 23236
SUBJECT: [redacted] Complaint
Dear [redacted]...
[redacted],
I am responding to a complaint recently filed with your office. We are glad to have [redacted] as a customer and feel as though we have addressed his concerns. [redacted] contacted me about the wheel issue and I immediately gave him information on who repaired them for us. I also told home I would pay $100 towards the repair. I felt this was fair since to fix a bent and scuffed rim in Richmond it is $75 per wheel. This should have cost him/me $150. I cannot control what another dealer charged him.
The reason I agreed to $100 as a goodwill getsure was because the [redacted] he traded with us had a cracked rim which I had to have welded. This cost me around $300, I think. I can provide a reciept if needed. I did not ask [redacted] for anything concerning this repair.
The brakes he had replaced were done so under warranty at no charge to him. I am not sure what the issue was but the manufacturer did cover the repair. The brakes themselves were pretty close to brand new when the vehicle left my dealership. I have the inspection sheets if needed.
I appreciate [redacted] offering to remove the poor reviews he has posted online about my store if I was to pay him additional money but I feel as though what I have already done is fair and I will have to pass on his offer.
If you need additional information, or I can provide any assistance, do not hesitate to contact me at [redacted].
Sincerely,
[redacted], IV
General Manager
Thank you for listening to the concerns of one of our customers. Mr*** has expressed concern with the vehicle description on the website, work performed (paint work), and CPO eligibility. There is a lot of equipment on vehicles now and we make
sure that every effort is place to ensure proper listing of equipment on the website. We place a disclaimer on our website stating that as well (see below). We did perform a CPO inspection on the car on 3.18.16, please see attachment, prior to Mr***'s purchase. I apologize if there was confusion about that. We reviewed the Carfax report and did not see any accidents and I'm unclear if that what was referenced for paint work. Please feel free to contact us should you have further questions. We make every effort to provide accurate information, but please verify options and price before purchasingBrown's Car Stores are not responsible for errors or omissionsAll vehicles are subject to prior saleQuoted price available on in-stock units only.? All prices are special internet prices onlyAll financing is subject to approved credit through dealer designated lenderPlease call/email/send a request for vehicle availability and to schedule a test drive
Thank you,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** has completely miised the real problem, poor customer service and arroganceIt was never the moneyFrom day one I have expressed this freelingYou buy an expensive car (did not negotieate the price as I paid the asking price) being a *** and you expect a certain level of service*** and his dealership failed on this point and continues to be acting llike he never had a bad delivery or never made an honest mistakeJust the opposite, he acts like and communicates he did a good job in his opinionFor the small amount of $ that was needed to correct the problem or the time to try to help me is all that was neededThey did neither, they could have spent a few hundred dollars and problem would have gone awayI contacted *** *** and I beleive they have a very different opinion then *** and Browns JaguarI was told they were being written up and it would be discussed by corporate withe people at Brown's*** *** promptly repaid the $*** for the rims to be repaired as this was refused by ***
For the record, within minutes of getting my car delivered to me (driven, not flatbedded) I called and e-mailed delaership of my concern of the car virbrating at all speeds, most uncomortableWith in days the cars was taken to another *** dealership and they had a muchdifferent opinion than ***All tires pressures were between *** *** Within a few weeks of getting the car I had and exhaust adjustment done, bent rims repaired, all wheels re aligned, complete new brake's and rotars on all wheels (oroginally done then the other 2)All of this on a Certified Pre Own that goes thru a point inspection, or suppose to be inspectedMyself and *** *** have reviewed this point inspection and clearly they have not done their job as at least 4-items or more were incoreect or not up to CPO standards*** and ***, from my 1st call had attitude and it was appearant they did not want to get involvedThey offered assisatance in finding repair comapnies for the rims and etcBut the never followed thru on any gestureIt took weeks to get my sales tax and registration docs to FLoridaThis was after my phone calls expressing concerns over the time it was takenI sopke to the dealership myself and the 1st days or longer they were just in a wait mode or too busyWhen the sales tax was sent to FLorida, they sent the wrong amount other than was collected and needed to send another $or so overnigthIt is hard to beleive someone could be so clouded in his opinion or views inlight of all of the documentation of repairs that were done at other *** delaershipIn leiu of the time spent on this I did ask for compensation and of course that was refused by *** with another opinion of no wrong doing and his expression of how wonderful they are and what they did for meWhat they did for me was $in a check that also was delayed weeks in sending as it takes time to process a check
Thanks for your time in reviewing this, it apperas Browns Jaguar has a very different opionion of customer service on a $60,plus car
Regards,
*** ***
Thank you for listening to the issue of one of Brown's customers. We use a third party company, [redacted], to perform our out-of-state DMV. We acknowledge that there were initial delays with Mrs. [redacted] work and Brown's has provided to ATC , with Mrs....
Garrison's assistance. We did communicate to Mrs. [redacted] last week that there seems be be an outstanding issue with the state of Maryland DMV preventing the registration and tag work to be completed. Maryland will not share with us the nature of the "stop". ATC was able complete the "title only" work, which was sent to Mrs. [redacted] on 6/29/16 and signed by Mrs. [redacted] on 6/30/16 with a letter stating such (see attachment). During the course of our communication with Mrs. [redacted], we indicated that she would have to go the Maryland DMV to clear up any outstanding issues so that the registration and tags can be issued. Please feel free to contact me should you need anything further.
Thank you,
Mark S[redacted]
Brown’s Jaguar
August 29, 2014
[redacted]
Revdex.com
720 Moorefield Park
Richmond, Virginia 23236
SUBJECT: [redacted] Complaint
Dear [redacted]...
[redacted],
I am responding to a complaint recently filed with your office. We are glad to have [redacted] as a customer and feel as though we have addressed his concerns. [redacted] contacted me about the wheel issue and I immediately gave him information on who repaired them for us. I also told home I would pay $100 towards the repair. I felt this was fair since to fix a bent and scuffed rim in Richmond it is $75 per wheel. This should have cost him/me $150. I cannot control what another dealer charged him.
The reason I agreed to $100 as a goodwill getsure was because the [redacted] he traded with us had a cracked rim which I had to have welded. This cost me around $300, I think. I can provide a reciept if needed. I did not ask [redacted] for anything concerning this repair.
The brakes he had replaced were done so under warranty at no charge to him. I am not sure what the issue was but the manufacturer did cover the repair. The brakes themselves were pretty close to brand new when the vehicle left my dealership. I have the inspection sheets if needed.
I appreciate [redacted] offering to remove the poor reviews he has posted online about my store if I was to pay him additional money but I feel as though what I have already done is fair and I will have to pass on his offer.
If you need additional information, or I can provide any assistance, do not hesitate to contact me at [redacted].
Sincerely,
[redacted], IV
General Manager