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Groves Auto Body

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Groves Auto Body Reviews (2)

In response to Mr*** complaint; Mr*** made a private deal with an employee to do numerous items of repair to his vehicle for freeHe also took advantage of the shop by claiming that items of unrelated repairs were caused by the shop when in fact they were pre-existing and had no bearing on
the repairs performed by this shopHe also refused to return his vehicle while the dispute occurredThe shop gave in to him at the end but does not accept responsibility for his refusal to return the vehicleThe shop paid some rental for him and that is the limit of our responsibility. This matter has been reviewed by the Insurance Company and his Credit Company and we have not been found liableI have considered this matter closed and will not revisit any further discussions regarding reimbursement. *** ***Groves AutobodyGeneral Manager

Complaint: 11795676
I am rejecting this response because:The employee was a representative of the company that agreed to the repair and agreed to paying the rental car was acting on behalf of the company. The employee only offered to pay for the rental car for an additional month because the auto body shop took longer then expected. If the employee did not agreed that the repairs were related to the accident then they should not accept my insurance money that paid for the repairs. My insurance also paid the max they can for the rental car. All I am asking for is what I have to pay out of pocket since your employee agreed to pay for my rental car due to delay in repairing my car. I should of been notified immediately after she was fired and been informed that you were not going to pay for the rental car. I would of returned the rental car and figured out other means of [redacted]sportation. I would have taken my business somewhere else if I knew that you would fire the employee and not honor her agreement with me behalf of the company. Also your insurance and credit company would not find you liable because they only hear your side of the story and not the employee that you fired. 
Sincerely,
[redacted]

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Address: 3301 W Parkway St, Groves, Texas, United States, 77619-4141

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www.grovesautobody.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Groves Auto Body, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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