Grow With The Flow LLC

To whom it may concern:
We are contacting you in regards to the complaint that was received via our business email, [email protected], from a customer that we were hired by to service his property located at *** ** *** ** *** *** *** on a bi-weekly schedule for $
each visit
This particular customer has been with us since with no concerns or issuesIn September was the first time that we had received pictures of his property stating that we had missed an area, which this area that he had sent pictures of was the exact same location that we had verbally addressed that there was a bee nest in that location and we were unable to service that spot due to the bees attacking us while we were near the nestWe had also stated that the bees nest needed to be taken care of before we could get any closer with the mower or weed whipWhen he sent in the pictures with his payment, he also under paid us by half stating that we did not mow the entire propertyThe only part that was not serviced was where the bees nest is locatedWe had tried to call ***, however, he did not pick up therefore I left him a voicemailAfter his refusal to pay us the other half of that mow, we decided to write the $off as a loss in order to keep a customer happy This customer was on a bi-weekly schedule and was mowed on MondaysHis September mows were on the 5th and on the 19th, putting his next scheduled mow on October 3rdWe received a call from this customer on the 6th of October at 3:PM stating that “this is your verbal notice that you are fired and that I will send you a written notice tomorrow when I mail you your check”When we received that check it was made out for $Which did include on the memo of the check “final payment” We refused the check due to it stating the final payment since it did not include the payment for the October 3rd mowSince we did not receive any form of communication about his wish to terminate services until after we had already serviced that property on October 3rd, he owes us the $plus the $for September servicesI wrote off the under payment of $on a previous invoice to keep a customer happy and give him what he was wanting even though we did perform the service to its full extent, I will not be willing to write off the $he is disputing because we did in fact perform that service as wellI have my phone records to back up my claim of the call not being received until after the property was mowed if you need me to provide that recordAlso I have records of him calling me at 4:AM telling me he isn’t paying his bill and that he would contact a lawyerHis behavior with calling someone at 4:in the morning shows me he is a bit unstable and acts unreasonable to resolve an issue, when I stated it was 4:in the morning and this wasn’t the proper time to call someones phone he stated “So what, I’ve been up for hours already” and then kept on about how he was not going to pay the bill because “we didn’t do a good job” he never said in that phone call that we didn’t do the jobIt is my opinion that he is trying to get out of paying us what we are owed for whatever reason he has but we are not willing to accept anything less than the full payment amount as indicated on the invoice we sent him with his returned check
We have included the letter that was sent to him with his final invoiceWe have also included pictures that we personally took during and right after we serviced his property in SeptemberThis was a precaution on our part because we wanted evidence that the property was serviced to our standards and any pictures sent we would have these to back our claim
Any further communication about this situation can be done via phone or emailThis is a business line and therefore a voicemail may have to be left due to our busy schedule
Best Regards,
Keith & Teresa C***
Grow with the Flow, LLC
---
Dear *** ***,
I received your letter in regards to your invoice #*** in the amount of $137.50, check #*** for $and for terminating services as of 10/10/We are sorry to hear that you wish to terminate services and wish there had been communication about your frustrations before you got to this pointWe are all about making the customer happy about the services received and we cannot fix a problem that we do not know existsHowever, we are willing to credit your account the $even though the lawn was servicedNow, there was a mow prior to your letter to discontinue services, of which totals $I have attached your new invoice of $and your check that is written out for a final payment of $110.00, which I cannot accept due to the fact there was that mow in OctoberYour October invoice (# ***) plus September services (Invoice #***) equals to $Please remit payment upon receipt of this letter and invoice
We wish you the best and thank you for your business!
Keith & Teresa C***

To whom it may concern:
?
We are contacting you in regards to the complaint that was received via our business email, [email protected], from a customer that we were hired by to service his property located at *** ** *** ** *** *** *** on a bi-weekly schedule for $
each visit
This particular customer has been with us since with no concerns or issuesIn September was the first time that we had received pictures of his property stating that we had missed an area, which this area that he had sent pictures of was the exact same location that we had verbally addressed that there was a bee nest in that location and we were unable to service that spot due to the bees attacking us while we were near the nestWe had also stated that the bees nest needed to be taken care of before we could get any closer with the mower or weed whipWhen he sent in the pictures with his payment, he also under paid us by half stating that we did not mow the entire propertyThe only part that was not serviced was where the bees nest is locatedWe had tried to call ***, however, he did not pick up therefore I left him a voicemailAfter his refusal to pay us the other half of that mow, we decided to write the $off as a loss in order to keep a customer happy? This customer was on a bi-weekly schedule and was mowed on MondaysHis September mows were on the 5th and on the 19th, putting his next scheduled mow on October 3rdWe received a call from this customer on the 6th of October at 3:PM stating that “this is your verbal notice that you are fired and that I will send you a written notice tomorrow when I mail you your check”When we received that check it was made out for $Which did include on the memo of the check “final payment” We refused the check due to it stating the final payment since it did not include the payment for the October 3rd mowSince we did not receive any form of communication about his wish to terminate services until after we had already serviced that property on October 3rd, he owes us the $plus the $for September servicesI wrote off the? under payment of $on a previous invoice to keep a customer happy and give him what he was wanting even though we did perform the service to its full extent, I will not be willing to write off the $he is disputing because we did in fact perform that service as wellI have my phone records to back up my claim of the call not being received until after the property was mowed if you need me to provide that recordAlso I have records of him calling me at 4:AM telling me he isn’t paying his bill and that he would contact a lawyerHis behavior with calling someone at 4:in the morning shows me he is a bit unstable and acts unreasonable to resolve an issue, when I stated it was 4:in the morning and this wasn’t the proper time to call someones phone he stated “So what, I’ve been up for hours already” and then kept on about how he was not going to pay the bill because “we didn’t do a good job” he never said in that phone call that we didn’t do the jobIt is my opinion that he is trying to get out of paying us what we are owed for whatever reason he has but we are not willing to accept anything less than the full payment amount as indicated on the invoice we sent him with his returned check
We have included the letter that was sent to him with his final invoiceWe have also included pictures that we personally took during and right after we serviced his property in SeptemberThis was a precaution on our part because we wanted evidence that the property was serviced to our standards and any pictures sent we would have these to back our claim
Any further communication about this situation can be done via phone or emailThis is a business line and therefore a voicemail may have to be left due to our busy schedule
?
Best Regards,
?
Keith & Teresa C***
Grow with the Flow, LLC
---?
Dear *** ***,
?
I received your letter in regards to your invoice #*** in the amount of $137.50, check #*** for $and for terminating services as of 10/10/We are sorry to hear that you wish to terminate services and wish there had been communication about your frustrations before you got to this pointWe are all about making the customer happy about the services received and we cannot fix a problem that we do not know existsHowever, we are willing to credit your account the $even though the lawn was servicedNow, there was a mow prior to your letter to discontinue services, of which totals $I have attached your new invoice of $and your check that is written out for a final payment of $110.00, which I cannot accept due to the fact there was that mow in OctoberYour October invoice (# ***) plus September services (Invoice #***) equals to $Please remit payment upon receipt of this letter and invoice
?
We wish you the best and thank you for your business!
?
?
Keith & Teresa C***