GrowAce.com

Hello ***, I'm sorry to hear that you are having these issuesIn reviewind your issue, I found that we never received a response email from you with photos of the damages to the reflectorAs such, your case was left open while awaiting the photos of damagesIn the interest of resolving your issues as quickly as possible, a replacement order has been created for you for the following items: x 400W MH bulbs, x GroLED 60x-100x microscope and x Cool Tube Hood reflectorYou should reiceved it shortly

Hello [redacted] ,My name is ***, the head manager at GrowAce.comI'm terribly sorry that you have had this experience with your recent purchaseOur records show that you had purchased the Oxygen Pot System but had received a part of the system damaged at deliveryI do understand from [redacted] at Oxygen Pot that there was a miscommunication of the actual part that was damaged and they had mistakenly sent you a reservoir as a replacement but you were suppose to receive a controller partIt does show that the miscommunication was then cleared up and the correct part was then shipped and delivered to youIt does appear that the problem has been resolved but if for any reason, the issue has not been resolved, please do not hesitate to call me directly at [redacted] ***.Thank you for your patience and helping us to resolve the problem for us!Best Regards, [redacted] *

Hello ***,I'm very sorry for the issues that you were having this with orderAs discussed on the phone, I had investigated the issue further and had found that the long delay with getting you the replacement lights was due to the lights being backordered.However, as promised,
we did get the replacement lights shipped to you todayThe tracking numbers are as follows: *** ***

Hello Thomas,
I'm terribly sorry that you are receiving unwanted email advertisements from our email marketing systemDuring checkout, there is a checkbox that subscribes you to our marketing system, it was likely checked at the time of checkout which automatically enrolled youI have
gone ahead and removed you completely from this system, you should no longer get these email communicationsWe take security and privacy very seriouslyPer our Privacy Policy, we do not rent, sell, or share personal information about you with other people or non-affiliated companiesIf you do have any other issues or concerns, please do not hesitate to contact me directly at *** ***
Best Regards,
***

Hello ***,I'm very sorry for the issues that you were having this with orderAs discussed on the phone, I had investigated the issue further and had found that the long delay with getting you the replacement lights was due to the lights being backordered.However, as promised, we did get the
replacement lights shipped to you todayThe tracking numbers are as follows: *** ***

Do NOT I REPEAT do NOT order from this site! Me and my roommate just ordered from this site a very small order and they required us to send our ID pictures of the front and back of our credit cards to a 3rd party company took 7 days just for them to decline our orders. Now its gonna take an additional 3-5 days for my refund to get back on my card. They claim to be discreet and have discreet shipping but in my experience that is 100% Completely FALSE! STAY AWAY. Get what you need locally or from a different site GrowAce.com has a third party verification company that collects data. If discretion is what you want this is NOT the company for you.

Hello [redacted],
 
I'm sorry to hear that you are having these issues. In reviewind your issue, I found that we never received a response email from you with photos of the damages to the reflector. As such, your case was left open while awaiting the photos of damages. 
In...

the interest of resolving your issues as quickly as possible, a replacement order has been created for you for the following items: 1 x 400W MH bulbs, 1 x Gro1 LED 60x-100x microscope and 1 x Cool Tube Hood reflector. You should reiceved it shortly.

Hello [redacted], I'm sorry to hear that you are having these issues. In reviewind your issue, I found that we never received a response email from you with photos of the damages to the reflector. As such, your case was left open while awaiting the photos of damages. In the interest of...

resolving your issues as quickly as possible, a replacement order has been created for you for the following items: 1 x 400W MH bulbs, 1 x Gro1 LED 60x-100x microscope and 1 x Cool Tube Hood reflector. You should reiceved it shortly.

Hello [redacted],My name is [redacted], the head manager at GrowAce.com. I'm terribly sorry that you have had this experience with your recent purchase. Our records show that you had purchased the Oxygen Pot System but had received a part of the system damaged at delivery. I do understand from...

[redacted] at Oxygen Pot that there was a miscommunication of the actual part that was damaged and they had mistakenly sent you a reservoir as a replacement but you were suppose to receive a controller part. It does show that the miscommunication was then cleared up and the correct part was then shipped and delivered to you. It does appear that the problem has been resolved but if for any reason, the issue has not been resolved, please do not hesitate to call me directly at [redacted].Thank you for your patience and helping us to resolve the problem for us!Best Regards,[redacted].

I've dealt with this company a few times online. They are not very honest and don't hold up to their own word. They also have really slow customer service through answering emails, its about the speed of normal snail mail. If it wasn't for "My USPS" I would have never been able to track one of my orders because after asking several times the information was never sent. This was all right after they sent my package to a wrong address... Their own.
I do not recommend this company, find someone else.

Hello [redacted],My name is [redacted], the head manager at GrowAce.com. I'm terribly sorry that you have had this experience with your recent purchase. Our records show that you had purchased the Oxygen Pot System but had received a part of the system damaged at delivery. I do understand from [redacted] at...

Oxygen Pot that there was a miscommunication of the actual part that was damaged and they had mistakenly sent you a reservoir as a replacement but you were suppose to receive a controller part. It does show that the miscommunication was then cleared up and the correct part was then shipped and delivered to you. It does appear that the problem has been resolved but if for any reason, the issue has not been resolved, please do not hesitate to call me directly at [redacted].Thank you for your patience and helping us to resolve the problem for us!Best Regards,[redacted].

Purchased a Professional 1000w complete Grow Package for GrowAce. When I received the kit noticed after errecting the tent that they had sent me the wrong tent. Contacted GrowAce about the mix up and serious set back they were causing me and it seemed as if no one cared on either call about the inconvenience they (GrowAce) was causing me. I was advised by the representative at GrowAce that a return label would be generated sent via email and then I was to return the wrong tent back them and then the correct tent would be resent in its place I was still very upset by this as this would of still killed my production cycle and further stagnated the whole entire process. So, weighting my options and trying to keep things somewhat on track I opted to purchase the correct tent for a deposit fee of $250 additional dollars and once GrowAce received the returnwd tent back they would then return my $250, which I'm still waiting for to this day. Finally, get the right tent proceed with the set up only to be stopped by yet another hang up with an defective equipment issue. One of the lights came out of the box with no pre drilled holes necessary to suspend the fixture via the light hanger assembly. I contacted them AGAIN to inform them of this issue and was advised to send pictures of the defective item proving its defects. After sending the pictures I received an email days later with an apology and a return label. Im just not happy with GrowAce and if I could take back my choice with the knowledge I know about this company now, I would of NEVER ever choose them for my growing needs. I truly hope that this review will help someone else in the future who comes here to review and check them out as a viable company. Be warned that from the looks of it by the other complaints on yhe Revdex.com, GrowAce has ALOT of growing to do themselves before becoming a customer oriented viable contender in the horticultural realm.

Hello Thomas,I'm terribly sorry that you are receiving unwanted email advertisements from our email marketing system. During checkout, there is a checkbox that subscribes you to our marketing system, it was likely checked at the time of checkout which automatically enrolled you. I have gone ahead...

and removed you completely from this system, you should no longer get these email communications. We take security and privacy very seriously. Per our Privacy Policy, we do not rent, sell, or share personal information about you with other people or non-affiliated companies. If you do have any other issues or concerns, please do not hesitate to contact me directly at [redacted]. Best Regards,[redacted]

I ordered from growace 24 days ago and the order got lost. I had spoke with 3 people there and got three different answers. And that's not all half the order I reiceived was not working proper and I had to fix it myself. Bad company to order from.

A description of my experience with Growace.com would be to lengthy for this format. Suffice it to say that Growace.com has the WORST customer service and support that I have EVER encountered in 15 years of online transactions. I will never do business with them again.

the worst company ive ever delt with I will never buy from them again bought a defective bulb from them 2 months ago they still have not made it right they are the biggest fking liers I have ever seen a rip off company

I've dealt with this company a few times online. They are not very honest and don't hold up to their own word. They also have really slow customer service through answering emails, its about the speed of normal snail mail. If it wasn't for "My USPS" I would have never been able to track one of my orders because after asking several times the information was never sent. This was all right after they sent my package to a wrong address... Their own.

I do not recommend this company, find someone else.

Purchased a Professional 1000w complete Grow Package for GrowAce. When I received the kit noticed after errecting the tent that they had sent me the wrong tent. Contacted GrowAce about the mix up and serious set back they were causing me and it seemed as if no one cared on either call about the inconvenience they (GrowAce) was causing me. I was advised by the representative at GrowAce that a return label would be generated sent via email and then I was to return the wrong tent back them and then the correct tent would be resent in its place I was still very upset by this as this would of still killed my production cycle and further stagnated the whole entire process. So, weighting my options and trying to keep things somewhat on track I opted to purchase the correct tent for a deposit fee of $250 additional dollars and once GrowAce received the returnwd tent back they would then return my $250, which I'm still waiting for to this day. Finally, get the right tent proceed with the set up only to be stopped by yet another hang up with an defective equipment issue. One of the lights came out of the box with no pre drilled holes necessary to suspend the fixture via the light hanger assembly. I contacted them AGAIN to inform them of this issue and was advised to send pictures of the defective item proving its defects. After sending the pictures I received an email days later with an apology and a return label. Im just not happy with GrowAce and if I could take back my choice with the knowledge I know about this company now, I would of NEVER ever choose them for my growing needs. I truly hope that this review will help someone else in the future who comes here to review and check them out as a viable company. Be warned that from the looks of it by the other complaints on yhe Revdex.com, GrowAce has ALOT of growing to do themselves before becoming a customer oriented viable contender in the horticultural realm.

Review: I bought a hydroponic system which first wasn't delivered on time as promise, second they sent me the product in three different days and also one wasn't included until I called and told them that, when I request the replacement for the broken part I never got it, all I got is "Ill contact the manufacturer and call you later" but never received an answer,, this has been going on for month and a half, I have a product that I bought from this company but I can use it because of the broken part.

More information is on the review I posted on your [redacted] page.Desired Settlement: I would like to talk to someone in charge, not a supervisor, nor a customer service, but someone higher up in the chain so I can get a real solution and not be treated with disrespect like I have so far

Business

Response:

Hello [redacted],My name is [redacted], the head manager at GrowAce.com. I'm terribly sorry that you have had this experience with your recent purchase. Our records show that you had purchased the Oxygen Pot System but had received a part of the system damaged at delivery. I do understand from [redacted] at Oxygen Pot that there was a miscommunication of the actual part that was damaged and they had mistakenly sent you a reservoir as a replacement but you were suppose to receive a controller part. It does show that the miscommunication was then cleared up and the correct part was then shipped and delivered to you. It does appear that the problem has been resolved but if for any reason, the issue has not been resolved, please do not hesitate to call me directly at [redacted].Thank you for your patience and helping us to resolve the problem for us!Best Regards,[redacted].

Review: I purchased 2 grow light fixtures for my garden on Feb. 12th. When I received one of the two lights, it was dented and broken. I contacted GrowAce and alerted them of the defect. They told me to keep the light and they would send a new one to replace it as I sent them pictures of the defected fixture. The second light was automatically returned by the shipper before it even made it to my home due to damaged goods. On 3/03/2015 I printed a return label to send back the damaged light after they had told me to keep it, but none the less, I sent it back. To this this day after multiple emails back and forth, I have NOT received the lights I paid for nor have I received my money back!! Also, the Revdex.com says they are NOT a accredited business yet they are advertising that they ARE accredited!!Desired Settlement: I would like the top supervisor/owner of GrowAce to contact me to discuss the salesmans attitude and their incompetence! The salesmans name was [redacted] and he would not give me his full name yet they have not only my full name but my credit card information and $363.56 of my money!! I would also like a apology...

Business

Response:

Hello [redacted],I'm very sorry for the issues that you were having this with order. As discussed on the phone, I had investigated the issue further and had found that the long delay with getting you the replacement lights was due to the lights being backordered.However, as promised, we did get the 2 replacement lights shipped to you today. The tracking numbers are as follows: [redacted]