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GrowLife Reviews (5)

Final Consumer Response / [redacted] (2000, 10, 2015/08/26) */

We will investigate immediately and respond accordingly and promptly This is my first complaint Marco H [redacted] CEO GrowLife, Inc

Complaint: [redacted] I am rejecting this response because: I am contacting you to say that I did finally recieved my order the day after I filed my complaintSo that portion of my complaint has been resolvedI am still unhappy with the rest of my experience as stated, and will probably not do business with them again [redacted]

Ms [redacted] , Please be advised that GrowLife was notified this morning, August 30, 2016, of a filed complaint by Mr [redacted] on August 24, We believe that he received his order on August 25, at 3:PM Further investigation can be provided if there is any dispute GrowLife received Mr [redacted] 's order on Saturday, August 14, at 11:AM The Company worked to fulfill his order of BioThrive Bloom and CaMg+ in a timely manner but the supplier was out of stockMrB***, GrowLife's Senior Vice President of Business Development, sought other suppliers and then notified Mr [redacted] on August 20, As stated, Mr [redacted] received his order on August 25, We apologize to Mr [redacted] that his order took days due to circumstances beyond our control Given that Mr [redacted] was contacted by a Corporate officer with an explanation and his "Desired Settlement" is "Delivery of Order", the Company sees this matter as properly settled and requests that this complaint be withdrawn Also, I suggest that the review its communication process to remedy systematic problems First, after I opened the complaint message this morning, I was forced to respond immediately, where I stated that we would promptly look into this matter Second, I was not permitted by the system to post this update and instead had to create and send this email Finally, the process did not deliver Mr [redacted] 's complaint for a week Frankly, I would not be surprised if Mr [redacted] may have sought to update his filed complaint from the 24th after he received his order the next day Please contact me directly by email to better understand how to update GrowLife profile; there are many inaccuracies Best regards, Marco H***

Final Consumer Response / [redacted] (2000, 14, 2015/05/06) */ I received my deliveryThe company responded to mePlease, close the caseThank you

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