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Growth Opportunity Center

928 Jaymor Road B150, Southampton, Pennsylvania, United States, 18966

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We were told that GOC did not take our insurance and we had to pay in advance. After we paid for services, GOC twice tried to bill our insurance company for the services that were rendered.

Growth Opportunity Center Response • Aug 01, 2018

July 31, 2018

To whom it may concern:

This letter is in response to complaint ID. The complaint stated that the client was told that GOC did not take his insurance and he had to pay in advance. Then, after services were paid for, GOC tried twice to bili his insurance company for the services rendered.

In actuality, the client was informed that insurance could not be billed for services for 2 reasons: first, the services requested were educational in nature and not medically necessary; second, the provider of the services was an unlicensed clinician who was not credentialed by the Insurance company to provide services. A detailed informed consent stating the above information was explained to the consumer, and was signed by the consumer. At no time were these particular services billed to the insurance company.

We have tried to resolve this complaint with the consumer directly. We have sent all records to the insurance company at the consumer's and insurance companies' request so that the services could be reviewed by the insurance company, to see if the services provided were indeed a billable service. To this date, we have not heard any response from the insurance company.

At this time, we will not refund the money paid, as the services provided were legitimate and professional, and have directly benefited the consumer or family member, if at any time, the insurance company deems that the services were medically necessary and pay for those services, we will gladly refund any money paid privately by the consumer.

Respectfully Submitted,

Diane S.,

Ph.D Executive Director

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Address: 928 Jaymor Road B150, Southampton, Pennsylvania, United States, 18966

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