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Grubby Wear, LLC

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Grubby Wear, LLC Reviews (1)

Complaint: [redacted]I am rejecting this response because:
I will begin by stating that I received a prompt email from Grubby Wear, LLC offering either a replacement or a refund at 12:30 a.m. on January 27th.  I have just sent an email this evening asking for a full refund by providing a copy of my credit card statement showing my purchase in October 2015 at Clover Toys for $21.90, per its request. 
While I am pleased to see their change to the heading of their website from "Waterproof" to "Waterresistant" and the same change to from "Water Proof Playsuit for Babies and Toddlers" to "Water Resistant Playsuit for Babies and Toddlers", this is not enough.  Reason being is because they imply in their response to my complaint to the Revdex.com that this was an "inadvertent" error that happened to be on only one place when this is definitely not the case.  In fact, they advertised "waterproof" in multiple locations like Tamar A[redacted], its very own CEO, LinkedIn account reading: "Grubby Wear, LLC is the alternative outdoor-indoor solution to messy kids. The Grubby is a lightweight, breathable, waterproof playsuit. Kids can crawl, run, climb, and just be kids without worrying about getting dirty or wet." The Grubby Wear, LLC's Instagram account (GrubbyWear1) that one can access directly from their website reads, "The Grubby is a lightweight, breathable, waterproof playsuit that lets kids be kids without worrying about getting messy."  The Grubby Wear's Facebook Page and Twitter accounts also read the following as well: "The Grubby is a lightweight, breathable, waterproof playsuit. Kids can crawl, run, climb, and just be kids without worrying about getting dirty or wet." On December 2, 2015, they tweeted, "We're outdoor enthusiasts who like to keep our clothes clean and dry," which in my experience, is not the case at all. The most telling of what I am documenting is their very own Instagram photograph taken about 11 weeks at the BabyFest Northwest Expo blatantly stating on their signage "Waterproof".  This colorful illustration with the water droplets, splat, grass, and sand grains is what was exactly shown on their website before they revised it to read "Waterresistant" and on its product's tag when excitedly I purchased it at Clover Toys.  To read Paul's response stating "the single element on our website that inadvertently displayed the misleading text" is terribly false as shown in my documentation both written here and attached.  I only regret not taking screenshots yesterday of the Amazon website and the business website as well as saving my price tag that showed the water droplets with "Waterproof" clearly written. 
I will also comment on Paul's stating, "The product is not meant to be used in a wading pool or as a bathing suit."  Obviously, I would not have my daughter use this to wade or in lieu of a swimsuit but instead simply had her crawl on a mound made of Astroturf, which is all it took to get her pants underneath soaked.
Again, I am pleased with Grubby Wear, LLC *starting* to make changes to their advertisement on their product but do not appreciate how they *knew* that per Paul's words, "The product is water resistant and we stand by that," when from the very beginning of its launch (as seen on their advertisements at fairs and social media accounts), claimed their product was waterproof, which we all know is different from water resistant.  Additionally, it is unfortunate that the blog readers and writers for blogs they have been featured on and promoted on their various social media accounts do not know of their change in claim of "Waterproof" to "Waterresistant". 
I will await their complete redaction publically.
Sincerely,[redacted]

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Address: 1425 Broadway # 20-1234, Columbus, Washington, United States, 98122

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