Business states that they have gone to consumer location to review their concerns. The actual issues are purely cosmetic on the inside of the garage door. There is silicone on sides. The glass should not fall out as it is securely in the frame. In order to resolve the matter business proposed...
$50 back but to the customer but she adamantly refused and wanted the whole $100 back. Unfortunately, that settlement is not fair as the cost for the window and the labor would be free. Consumer was not willing to negotiate. At this point, the business believes a $50 settlement is fair and if consumer refuses she is being unreasonable.
One of our techs went out to the [redacted] home yesterday, installed their screen, and reported back that the customer was happy with the result. We at BC Glass decided to confront the issue head-on and attempt to give our unstatisfied customer the best customer service possible. ...
Hopefully, this resolution will result in the customer taking down their complaint. -- [redacted], BC Glass, Stockton, CA [redacted]
Business states that they have gone to consumer location to review their concerns. The actual issues are purely cosmetic on the inside of the garage door. There is silicone on sides. The glass should not fall out as it is securely in the frame. In order to resolve the matter business proposed...
$50 back but to the customer but she adamantly refused and wanted the whole $100 back. Unfortunately, that settlement is not fair as the cost for the window and the labor would be free. Consumer was not willing to negotiate. At this point, the business believes a $50 settlement is fair and if consumer refuses she is being unreasonable.
One of our techs went out to the [redacted] home yesterday, installed their screen, and reported back that the customer was happy with the result. We at BC Glass decided to confront the issue head-on and attempt to give our unstatisfied customer the best customer service possible. ...
Hopefully, this resolution will result in the customer taking down their complaint. -- [redacted], BC Glass, Stockton, CA [redacted]