Grupo Mexcalito

Initial Business Response / [redacted] (1000, 5, 2016/12/16) */ Thank you for the opportunity to rectify this matter with our clientI have been in contact with our client and am pleased to advise the issue has been resolved and I was able to meet her desired resolution Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.) I want to thank those at Johnson Inc for addressing and looking into this matter as quickly as they didThey take their customer satisfaction very seriouslyThey stepped up and were able to issue my refund before the required dateThank you to Johnson for providing excellent customer service

Initial Business Response / [redacted] (1000, 5, 2016/07/13) */ The customer contacted us on July 7, for the first time, to let us know that we were deducting premiums from his bank account for a tenant policy that he thought he'd cancelledWe reviewed all correspondence and listened to all calls received from the customer, but there was no record of him cancelling his tenant insurance with us (only his car insurance)Our policy allows us to back date cancellations to days prior and offer a corresponding refundHowever, because we understand the importance of excellent customer service, the customer was informed that we will be refunding him for 100% the premiums deducted from his account for his recently cancelled tenant policy

Initial Business Response /* (1000, 5, 2016/12/19) */
We have spoken to the client to discuss our options and will be able to provide a resolution
Initial Consumer Rebuttal /* (2000, 7, 2016/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response I
was given as that they will issue the metter in writing that I was not at fault and there will be no negative effect on my insurance industry
They also agreed to reimburse me all of the NSF accrued during the policy period
As long as I receieve the letter and the monies in a timely fashion, I completely accept the response

Initial Business Response /* (1000, 5, 2017/01/13) */
We have spoken to the client on this issue and are waiting for them to provide further documentation to us for further reviewThe amount owing has been explained and reviewed with the client
Initial Consumer Rebuttal /* (3000, 7,
2017/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We haven't settled anything yet, I need to send more paper workthen we can see format hereI have also gave them this paper work times and they say every time that they have no record or it! So I'm going to try again and we will see!
Final Business Response /* (4000, 15, 2017/01/31) */
To date the client has not provided the required documentation to review issue furtherAs client has not responded to our office we cannot continue a further investigation without the required documents, we have closed this issue at this point, we can re open if the client chooses to comply with the requirements for further investigation

Initial Business Response /* (1000, 5, 2016/12/16) */
Thank you for the opportunity to rectify this matter with our client. I have been in contact with our client and am pleased to advise the issue has been resolved and I was able to meet her desired resolution.
Initial Consumer Rebuttal /*...

(2000, 7, 2016/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I want to thank those at Johnson Inc for addressing and looking into this matter as quickly as they did. They take their customer satisfaction very seriously. They stepped up and were able to issue my refund before the required date. Thank you to Johnson for providing excellent customer service.

Initial Business Response /* (1000, 5, 2016/12/21) */
This client has been contacted by a supervisor and the issues have been resolved.

Initial Business Response /* (1000, 5, 2016/07/13) */
The customer contacted us on July 7, for the first time, to let us know that we were deducting premiums from his bank account for a tenant policy that he thought he'd cancelled. We reviewed all correspondence and listened to all calls received...

from the customer, but there was no record of him cancelling his tenant insurance with us (only his car insurance). Our policy allows us to back date cancellations to 60 days prior and offer a corresponding refund. However, because we understand the importance of excellent customer service, the customer was informed that we will be refunding him for 100% the premiums deducted from his account for his recently cancelled tenant policy.