Mr *** is requesting the original statement from the Technician, we are totally electronic and both the workorder nor the invoice has Mr*** signature, and the tech did not note that he told customer that everything was under warranty and that there would be no chargeWhat he has been emailed
and mailed is the original ‘statement’The original part was installed 9/2/16, we replaced the motor again on 6/6/17, we did not charge the customer for the motor - we charged only labor for replacing the motor the 2nd timeWe also offer a service agreement where we guarantee any repairs (labor and parts) for years as long as the customer is under our Service AgreementBecause Mr *** was not under our service agreement program, we had to charge for the laborBecause we guarantee 100% customer satisfaction, we will write the off that Mr *** feels he does not oweSorry that Mr *** felt he had to get the Revdex.com involved to resolve this, last note in system on 1/8/states that Mr *** would be sending in payment
I FIRST WANT TO SAY THAT I FOUND THIS COMPLAINT IN MY SPAM FILEI AM SO SORRY FOR THE LATE RESPONSEI HAVE READ MR *** COMPLAINTFIRST I MOVED THE PAYMENTS DATES TO THE 7TH OF EACH MONTH AS MR *** REQUESTEDI WOULD LIKE TO MENTION THAT NORTHWEST CANNOT USUALLY GIVE A CLIENT MORE THAN
DAYS TO MAKE THEIR FIRST PAYMENT FROM THE EFFECTIVE DATE OF THE POLICY. BUT, I WAS ABLE TO MAKE THIS ACCOMADATION DUE TO MR *** COMPLAINTI ALSO REDUCED MR *** PAYMENTS TO $AS A FAVOR TO MR *** WHO IS A OLD CLIENT OF NORTHWEST'SI DID HAVE SOME TROUBLE UNDERSTANDING MR *** COMPLAINT BUT, I FEEL I HAVE TAKEN CARE OF ALL HIS ISSUESI HOPE THIS TAKES CARE OF MR *** COMLAINTS.THANKS*** ***
Revdex.com:At this time, my complaint, ID *** regarding M.ZBerger & Co., Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Mr *** is requesting the original statement from the Technician, we are totally electronic and both the workorder nor the invoice has Mr*** signature, and the tech did not note that he told customer that everything was under warranty and that there would be no chargeWhat he has been emailed
and mailed is the original ‘statement’The original part was installed 9/2/16, we replaced the motor again on 6/6/17, we did not charge the customer for the motor - we charged only labor for replacing the motor the 2nd timeWe also offer a service agreement where we guarantee any repairs (labor and parts) for years as long as the customer is under our Service AgreementBecause Mr *** was not under our service agreement program, we had to charge for the laborBecause we guarantee 100% customer satisfaction, we will write the off that Mr *** feels he does not oweSorry that Mr *** felt he had to get the Revdex.com involved to resolve this, last note in system on 1/8/states that Mr *** would be sending in payment
I FIRST WANT TO SAY THAT I FOUND THIS COMPLAINT IN MY SPAM FILEI AM SO SORRY FOR THE LATE RESPONSEI HAVE READ MR *** COMPLAINTFIRST I MOVED THE PAYMENTS DATES TO THE 7TH OF EACH MONTH AS MR *** REQUESTEDI WOULD LIKE TO MENTION THAT NORTHWEST CANNOT USUALLY GIVE A CLIENT MORE THAN
DAYS TO MAKE THEIR FIRST PAYMENT FROM THE EFFECTIVE DATE OF THE POLICY. BUT, I WAS ABLE TO MAKE THIS ACCOMADATION DUE TO MR *** COMPLAINTI ALSO REDUCED MR *** PAYMENTS TO $AS A FAVOR TO MR *** WHO IS A OLD CLIENT OF NORTHWEST'SI DID HAVE SOME TROUBLE UNDERSTANDING MR *** COMPLAINT BUT, I FEEL I HAVE TAKEN CARE OF ALL HIS ISSUESI HOPE THIS TAKES CARE OF MR *** COMLAINTS.THANKS*** ***
Revdex.com:At this time, my complaint, ID *** regarding M.ZBerger & Co., Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]