Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ Mr [redacted] 's vehicle's repairs were completed and he picked it upon 8/26/The repairs were performed at no charge to him While we sympathize with Mr [redacted] on the failure of his vehicle, the damage was as a result of a recall which was issued by Chrysler in Under circumstances, the recall would have been performed and the failure would not have occurred Chrysler sends the registered owners of vehicles notices of these recalls and information is also available for all vehicles through the Federal Government website SAFERCAR.GOV Had the vehicle been brought into a Jeep Dealer prior to the failure, the repairs would have been very simple Since there was significantly more damage to the vehicle that just the recalled part, we had to work with representatives of Jeep to get the additional damage covered In addition, because this vehicle is now model years old, parts availability is very limited and there were delays in getting all of the parts needed for the repairs All applicable open recalls have been completed for Mr [redacted] 's vehicle Chris [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ Our GM told me that he has talked with the customer and they are now satisfiedThe GAP refund went to the Lein holder as we are required to do and the lean holder is in the process of sending the customer his refund [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ Mr [redacted] 's vehicle's repairs were completed and he picked it upon 8/26/The repairs were performed at no charge to him While we sympathize with Mr [redacted] on the failure of his vehicle, the damage was as a result of a recall which was issued by Chrysler in Under circumstances, the recall would have been performed and the failure would not have occurred Chrysler sends the registered owners of vehicles notices of these recalls and information is also available for all vehicles through the Federal Government website SAFERCAR.GOV Had the vehicle been brought into a Jeep Dealer prior to the failure, the repairs would have been very simple Since there was significantly more damage to the vehicle that just the recalled part, we had to work with representatives of Jeep to get the additional damage covered In addition, because this vehicle is now model years old, parts availability is very limited and there were delays in getting all of the parts needed for the repairs All applicable open recalls have been completed for Mr [redacted] 's vehicle Chris [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ Our GM told me that he has talked with the customer and they are now satisfiedThe GAP refund went to the Lein holder as we are required to do and the lean holder is in the process of sending the customer his refund [redacted]