G.S. Floor Designs

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me& I have not heard from anyone Respectfully [redacted]

---------- Forwarded message ----------From: Marty G*** Date: Mon, Nov 21, at 9:AMSubject: Complaint ***To: ***@cleveland.Revdex.com.org***,I understand Mrs***'s frustrationHowever, I can assure you we made every attempt to service this customer at
the highest levelShe is correct when she states that the first installation date was rescheduledHowever, the reason was that the assigned crew had unforeseen conditions on their first stop which prevented them from starting on the schedule dateWe did reschedule and arrived at the customers *** on the re-schedule dateOur install partners called the customer and knocked on the door but no one was ***.With that said, the material was deemed defective once we received access to the customers ***Per our contract, all material concerns and refunds are handled by the storeAs a Service Provider for *** ***, we do not control materialWe are only responsible for labor.As for the charge, I did attempt to assist the customer by contacting the store on her behalfThe store told me that the charge was for a third party delivery company that dropped the material at her ***As stated earlier, any refund would need to be processed by the store and must be requested by the customer. Lastly, I have left this customer multiple message to explain this in detail but have yet to make contact. Let me know if you have any questions.Regards,Martin F G*** I Vice President of OperationsG.SFloor Designs, Inc I [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for your feedback on this installation. We have investigated your claim and determined the work necessary to complete the job and satisfy your requirements. As you are aware, we scheduled a new installer to go out to your residence to complete repairs to your satisfaction. Thank...

you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. & I have not heard from anyone
Respectfully[redacted]

Katie N[redacted]11:34 AM to me Good morning [redacted],Our response is below:Thank you for your valuable feedback, we have investigated the issue and it was determined that this was a manufacturer defect in product. We apologize for any delays in getting to this conclusion, there are many steps...

to confirming any type of defect in a product. We noted several delays on all parties involved (store, office, and consumer)Thank you again. Kat N[redacted]GS Floor Designs, Inc.855 W. University Drive | Arlington  Heights | Illinois | [email protected]: 847.577.4753FX: 847.394.4154