GS Memorymaker

Initial Business Response / [redacted] (1000, 15, 2016/05/19) */ Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have two years of receipts for every water test they performed for us, always paying on the date the sample was dropped offI also have invoices for the last two years billing for the previous years testingThis proves my contention of double billing as they required us to prove we had paid and they demanded to see the cancelled checks rather than their receipts, proving that their bookkeeping is a joke at bestMy daughter was present in the office and witnessed the office help's rude and unhelpful behaviorShe was also rude to me on the phone before this, accusing us of not paying our billAgain proving that she double billed usI never had a chance to "cuss" at her because she jerked the paperwork out of my hand and left the roomShe is no doubt remembering one of her other ex-customers who were less restrained than IHer invoice for indicates that we paid $more than we should haveYet she screamed at the top of her lungs "I'm not giving you anything, now get out"! Final Consumer Response / [redacted] (4200, 25, 2016/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) As previously stated, I have all the receipts for all performed water tests of and the invoice charging us for the entire year of The difference between our receipts and and the invoice for the whole year indicates that we over paid by $This is according to their receipts and invoice The only abusive and combative party in this instance is their office manager who yelled and screamed at my daughter and I "I'm not giving you anything, now get out"! Final Business Response / [redacted] (4000, 23, 2016/06/02) */ After talking to the Lab Tech, (who gives me the Invoice Info) they were not over charged and as far as the other complaint, the language she used( and many times within the conversation) was unnecessary and very demeaning

Initial Business Response /* (1000, 5, 2016/12/02) */
The Bills are due in our office by the 21st of each MonthThis is explained to the customer and is also on the statements each monthas far as the customer being put on hold , we have two lines to the water co and the other line was ringingI
am sorry but the late fee will stand as iswe can not remove every late fee when most customers choose to pay this waywe are governed by PSC and they set the rules
Initial Consumer Rebuttal /* (3000, 7, 2016/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My bill could have been placed in the drop box on time (11/21/16)The bill does not state what time the payment is due, and the fee is exorbitant ($5) for a $bill
It sounds like with the late payments they are collecting, they could afford a third phone lineCommon courtesy costs nothing, and the clerk was rude and disrespectfulThis is unacceptable customer service
Final Business Response /* (4000, 13, 2016/12/21) */
I do not have anything else concerning this caseI was on the phone when this took place and I am sorry for the delay
Office Mgr
Final Consumer Response /* (4200, 15, 2016/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no excuse for a customer being left on hold for more than five minutes without being updatedThe person who answered the phone indicated the manager "may not" talk to me, which is exactly what happenedThis is an extremely rude and unprofessional way to conduct business

Initial Business Response /* (1000, 15, 2016/05/19) */
Initial Consumer Rebuttal /* (3000, 17, 2016/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have two years of receipts for every water test they performed for us, always paying on the date the...

sample was dropped off. I also have 2 invoices for the last two years billing for the previous years testing. This proves my contention of double billing as they required us to prove we had paid and they demanded to see the cancelled checks rather than their receipts, proving that their bookkeeping is a joke at best. My daughter was present in the office and witnessed the office help's rude and unhelpful behavior. She was also rude to me on the phone before this, accusing us of not paying our bill. Again proving that she double billed us. I never had a chance to "cuss" at her because she jerked the paperwork out of my hand and left the room. She is no doubt remembering one of her other ex-customers who were less restrained than I. Her invoice for 2015 indicates that we paid $27 more than we should have. Yet she screamed at the top of her lungs "I'm not giving you anything, now get out"!
Final Consumer Response /* (4200, 25, 2016/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As previously stated, I have all the receipts for all performed water tests of 2015 and the 2016 invoice charging us for the entire year of 2015. The difference between our receipts and and the invoice for the whole year indicates that we over paid by $27. This is according to their receipts and invoice.
The only abusive and combative party in this instance is their office manager who yelled and screamed at my daughter and I "I'm not giving you anything, now get out"!
Final Business Response /* (4000, 23, 2016/06/02) */
After talking to the Lab Tech, (who gives me the Invoice Info) they were not over charged and as far as the other complaint, the language she used( and many times within the conversation) was unnecessary and very demeaning.

Initial Business Response /* (1000, 5, 2016/08/05) */
This complaint should not be filed against Water Technology of the Ozarks. They should get the name of the company with whom this dealing has taken place.
Initial Consumer Rebuttal /* (3000, 8, 2016/08/08) */
(The consumer indicated he/she...

DID NOT accept the response from the business.)
Water Technology of the Ozarks is the name of the company that I dealt with. From the response the Revdex.com recieved, I assume multiple companies are operating out of the same building and same ownership.
Final Consumer Response /* (4200, 16, 2016/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint isn't that there is a fee associated with having your water shut off or turned on. I'm not asking for special treatment in that regard. My complaint stems from the fact that the water bill is due July 21st, and the bill did not show up to my house until Aug 2nd. I put a check in the mail the same day. My water was shut off on August 4th. When I visited the water company when it immediately opened on August 5th to cite my complaint, my check was sitting in an unopened stack of mail. It had been there prior since the previous day, when payment was required to avoid shutoff.
I have no problem with late fees when bills are not paid on time. My issue is that the bill is repeatedly sent to me AFTER the due date or not at all. Water Technologies of the Ozarks states that I have been "consistently" late with payments. My rebuttal to that is my late payments perfectly coincide with Water Technologies of the Ozarks consistently having my bill arrive after the due date or not at all.
I know this is a common issue because I was told this directly from the Office Manager and from other customers complaining of the same issue when I've gone in to find a resolution. Water Technologies states the problem lies with the local post office. I'm not going to put the blame on anyone, what I'm simply asking for is if its a known issue that is believed to be attributed to the post office, why would you not work with your customers that state there bill isn't showing up? How can a business charge a late fee for a bill that shows up after its due? Or why not find an electronic solution to billing that avoids the post office altogether?
I would like to point out that Water Technologies of the Ozarks initial response to my complaint was that that the complaint was filed in error and I should get the correct name of the company that I have issue with. When I did not accept that, their rebuttal was that I'm "consistently" late and I'm subject to All their rules like all their other customers. I'm not disputing that I've made late payments and I'm not disputing that I should be exempt from their rules. Nowhere has this company addressed the issue of my complaint. The root of my complaint is that my bill doesn't show up or shows up after the due date. When the only notice of a bill I receive is a shut off notice that states I have 2-3 days to pay the bill, I have a problem with that. I have a bigger problem when on the two occasions this has happened, I have visited the company to find the the payment I sent out immediately at the first notification of a bill (the shutoff notice) is sitting in a stack of unopened mail. I'm then held responsible for a $60 disconnect/reconnect fee because the bill didn't arrive to me and no one bothered to check the mail before services were shut off.
I will reiterate that I am held hostage by these poor business practices because this is the water company. Not cable TV or Internet. There is not another provider of water. The simple solution would be to invest the late fees into software that allows payment to be made online. I would ask how a business can be Revdex.com accredited when these billing issues exist and there is nothing done to address the actual issue other than to state that "everyone is subject to all the rules".

Final Business Response /* (4000, 14, 2016/08/19) */
we have followed the rules that we have to go by. The tariff is for all of the water systems that we own. This rule of disconnect and reconnect charges are applied to ALL customers after a certain date, and this customer was beyond the date