GSA Appliance Repair and Service

I had an awful experience with GSA appliance I would not recommend this company to my worst enemy In a nutshell, here's what happened: My fridge stopped working and I filed a claim with my home warrenty companyThe company gave the claim to [redacted] , GSA Appliance Repair [redacted] came out to diagnose the issue, and there was some delay ordering the parts (they weren't readily available)Anyways, here is my biggest complaint: The parts were FINALLY scheduled to be in [redacted] hands weeks after I made the claimHe called and scheduled to be at my house the day the parts were to arriveminutes after he was supposed to be at my house to make the repair, my husband called him to see where he wasHe told my husband that the parts hadn't arrived, and that he was tired of all of the back and forth He actually called the home warrenty company and CANCELLED the work order because he was frustrated and didn't want to do the work This caused my claim to start all over again, and a new contractor had to be assigned to my claim [redacted] recieved the parts the next day and returned to sender My fridge repair got pushed back (now almost weeks since the initial claim) because he got frustrated and decided he didn't want to do the work In my communications with him, he was rude and unprofessional to me, my father, and my husbandI also paid a $service fee, which should have been refunded to me since he backed out of the work I would not recommend this company to anyone Avoid at all costs

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After filing the original complaint (less than a week after he came out and "fixed" the freezer), our freezer started freezing over (accumulating ice on the back panel), just like it had before I had to call the warranty company back, and they said that they had to give hours to this company to respond, because as the initial person who fixed it, he had to be able to come back In less than hours they notified me that he was not going to be coming out (huge shocker there), and they had to assign someone else When that person came out, he told me that the part *** told me had to be ordered and replaced wasn't even related at all to what he told me he would be replacing - he replaced the thermostat, after specifically telling me that it was a problem with the light bulb and fan that blew the cold air from the freezer to the fridge! The new repair company also mentioned that a thermostat should never have to be ordered, because that's something that should always be kept on the repair trucks We're now having to thaw it all back out - again - and wait for another company to order the part That said, they told me that even with delays, there's never an excuse for a part to take any longer than days
If *** was actually sick, then he could have told me that when we spoke on the phone, but he never mentioned it Then he didn't contact me, didn't respond to calls from the home warranty company, and was completely unreachable I only kept calling because he wasn't responding to calls or voicemails I have never had a company treat me with so little respect, and I don't think there's any excuse for it! At the very least, he could have apologized when he came back to the house, but he came in and acted like he'd never seen me before, not even stopping to talk on the way out and not showing me anything he did or explaining what he fixed (and that probably makes sense, now that I know that he didn't fix what he said he was going to fix!) I am definitely not happy about this Even more so now that it's clear that he didn't fix a single thing, and we had to get another company in to do what he should have done in the first place - and what he said he was doing He not only doesn't respond to phone calls or messages, doesn't have any sense of how to work with customers, doesn't seem to care about what they think, and he didn't do what I paid him to do!
Thank you so much for your help with this
*** ***

I spoke with *** from the business and he stated that he went to the consumers house to look at the freezerHe unplugged it and told her he would be back the next day to do a diagnosisHe went back and diagnosed the problem and
ordered the partThe part is shipped out of NY and with the snow stormed there was a delay in shipmentsHe stated the consumer called everyday asking about the part and he explained that he would call once he has the partThe part came in and he repaired the freezerThe entire repair process from the first time going to the consumers home was days, they have a 30-day time frame to complete a jobHis business was also closed from February 7-due to *** being sickThere will be no refund because the repair was done within the time frameIf the consumer wants a refund, the warranty company would need to be contacted

I had an awful experience with GSA appliance. I would not recommend this company to my worst enemy.
In a nutshell, here's what happened:
My fridge stopped working and I filed a claim with my home warrenty company. The company gave the claim to [redacted], GSA Appliance Repair. [redacted] came out to diagnose the issue, and there was some delay ordering the parts (they weren't readily available). Anyways, here is my biggest complaint: The parts were FINALLY scheduled to be in [redacted] hands 2 weeks after I made the claim. He called and scheduled to be at my house the day the parts were to arrive. 30 minutes after he was supposed to be at my house to make the repair, my husband called him to see where he was. He told my husband that the parts hadn't arrived, and that he was tired of all of the back and forth. He actually called the home warrenty company and CANCELLED the work order because he was frustrated and didn't want to do the work. This caused my claim to start all over again, and a new contractor had to be assigned to my claim. [redacted] recieved the parts the next day and returned to sender. My fridge repair got pushed back (now almost 3 weeks since the initial claim) because he got frustrated and decided he didn't want to do the work.
In my communications with him, he was rude and unprofessional to me, my father, and my husband. I also paid a $100 service fee, which should have been refunded to me since he backed out of the work.
I would not recommend this company to anyone. Avoid at all costs.

I had an awful experience with GSA appliance. I would not recommend this company to my worst enemy.

In a nutshell, here's what happened:

My fridge stopped working and I filed a claim with my home warrenty company. The company gave the claim to [redacted], GSA Appliance Repair. [redacted] came out to diagnose the issue, and there was some delay ordering the parts (they weren't readily available). Anyways, here is my biggest complaint: The parts were FINALLY scheduled to be in [redacted] hands 2 weeks after I made the claim. He called and scheduled to be at my house the day the parts were to arrive. 30 minutes after he was supposed to be at my house to make the repair, my husband called him to see where he was. He told my husband that the parts hadn't arrived, and that he was tired of all of the back and forth. He actually called the home warrenty company and CANCELLED the work order because he was frustrated and didn't want to do the work. This caused my claim to start all over again, and a new contractor had to be assigned to my claim. [redacted] recieved the parts the next day and returned to sender. My fridge repair got pushed back (now almost 3 weeks since the initial claim) because he got frustrated and decided he didn't want to do the work.

In my communications with him, he was rude and unprofessional to me, my father, and my husband. I also paid a $100 service fee, which should have been refunded to me since he backed out of the work.

I would not recommend this company to anyone. Avoid at all costs.

Review: We have a home warranty, so when our fridge stopped working on a Sunday, we submitted a repair request through them that evening. They assigned the repair to GSA. I called that night and left a message, to follow up on it, and then called again the next morning (Monday) and left another message. When I called for the third time, I was told that he would be able to come, but not until after the request uploaded. I did get a phone call back a few hours later, letting me know that he had the information and would be out that afternoon. When he arrived, he told me that it was actually a problem in our freezer, and we needed to unplug the whole unit and thaw it out for 24 hours before he came back with the part to fix it. We unplugged it as soon as he left the house. He spent a long time talking with me, said that he does a lot of work for the warranty company and seemed like a great guy. He came back the next day (Tuesday) and discovered that the part he had wasn't the part he needed, so he had to order a part. He told me that he thought he would be able to get it from someone local and come back the next day, but even if he had to order it, he'd be back by the end of the week. He also said that before he came back, we'd have to unplug the unit for 12 hours prior, so we had to be prepared for that. We have two young children, and not being able to buy more than a day's worth of food at a time for fear we'd lose it wasn't something we enjoyed - on any level at all! After not hearing anything back by Thursday (two days after he had last been in the house), I called and left a message to ask if he'd be coming on Friday, because he had said he would be back by the end of the week. No response to that call. I called on Friday morning and left another message, asking him to please call me back and give me a status update. No response to that call. I called one more time on Friday and he picked up but was extremely short with me - he said that he had expected the part to arrive Thursday night but it didn't, and that if it came at some point Friday he would try to fit it in that day or would be coming by on Saturday, but that he would call and let me know what to expect. He never called back, never let me know if he had the part or didn't, never showed up - it was as if he had completely vanished. I left another message for him on Sunday night, saying that based on what he told me the week before, there was no reason he wouldn't have had the part yet, and I expected that he'd be coming the next day (Monday). I let him know that I'd be gone for the morning, but that he could come anytime in the afternoon. He never called me back, and never showed up. At that point, I called the home warranty company, asking them what was going on, because it had been over a week since we submitted the service request and nothing was happening and we still didn't have a working fridge/freezer. They put me on hold while they called him - no response. So they told me that I had to wait 24 hours and if he hadn't called back by then, to call and let them know. I waited a full 24 hours, and he didn't call back, so I called the home warranty company again. At that point, they got their quality assurance team involved, and told me that they had left him multiple messages as well, but he wasn't responding to them either. They needed a status update from him before they would assign the repair to someone else, so asked that I please be patient while they tried to get in touch with him. Less than an hour later, they called me back and said that he had responded and told them that he had the part and would be coming to our house the following day (Wednesday - we submitted the service request the previous Sunday night), but that he should be calling me to confirm that I'd be available. That phone call from him to me didn't happen for nearly 4 hours, he never apologized, he just said he'd be coming the next afternoon. I asked if we needed to unplug the fridge and he said no, that there was no reason to do that. Remember - he had told me that we'd have to unplug it 12 hours before he came back, so we had spent over a week with next to nothing in it. He came the next day, and all he said was "I'm here to fix your fridge". He never apologized, didn't tell me what happened, didn't look me in the eye or even act like he'd ever seen me before - just went to the kitchen, hollered at me to turn on the lights for him, then as he walked from the kitchen to the door, he said "it's fixed now" but never stopped to talk with me, didn't have me sign any paperwork, left all the lights on and walked out the door! I have never had worse customer service, and even in talking with others about this, no one could understand how in the world he just disappeared - he could have at least called and told me that the part was delayed, that he had the part and couldn't come yet - something. But instead, he waited over a week, he only got in touch with me because I called the home warranty company, and he didn't give any explanation at all! It was completely uncalled for, on every possible level.Desired Settlement: I would like a refund of the $100 I paid to him as our home warranty co-pay, because I think it was completely unacceptable that he took so long to come back and that he never once called with an update, or apologized when he finally did come back! All I needed was an update - to just disappear was not okay, and to not respond to messages wasn't okay either. A simple "I'm so sorry about last week" would have gone a long way, but that didn't happen. At this point, I just want a refund of what I was forced to pay him, because we absolutely did not get what we paid for!

Business

Response:

I spoke with [redacted] from the business and he stated that he went to the consumers house to look at the freezer. He unplugged it and told her he would be back the next day to do a diagnosis. He went back and diagnosed the problem and ordered the part. The part is shipped out of NY and with the snow stormed there was a delay in shipments. He stated the consumer called everyday asking about the part and he explained that he would call once he has the part. The part came in and he repaired the freezer. The entire repair process from the first time going to the consumers home was 8 days, they have a 30-45 day time frame to complete a job. His business was also closed from February 7-18 due to [redacted] being sick. There will be no refund because the repair was done within the time frame. If the consumer wants a refund, the warranty company would need to be contacted.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

After filing the original complaint (less than a week after he came out and "fixed" the freezer), our freezer started freezing over (accumulating ice on the back panel), just like it had before. I had to call the warranty company back, and they said that they had to give 24 hours to this company to respond, because as the initial person who fixed it, he had to be able to come back. In less than 12 hours they notified me that he was not going to be coming out (huge shocker there), and they had to assign someone else. When that person came out, he told me that the part [redacted] told me had to be ordered and replaced wasn't even related at all to what he told me he would be replacing - he replaced the thermostat, after specifically telling me that it was a problem with the light bulb and fan that blew the cold air from the freezer to the fridge! The new repair company also mentioned that a thermostat should never have to be ordered, because that's something that should always be kept on the repair trucks. We're now having to thaw it all back out - again - and wait for another company to order the part. That said, they told me that even with delays, there's never an excuse for a part to take any longer than 5 days.

Review: My warranty company sent GSA Appliance to respond to an issue I was having with my refrigerator. [redacted], the repair man, came out, took my deductible of $100, and sent an estimate into the warranty company. The warranty company did not cover the claim, and I chose not pay for the repairs on my own. I contacted the warranty company and asked about a refund. They stated [redacted] claimed to have installed a door switch on the day he came out. I stated he did not do any work on the refrigerator and they said I would have to go through GSA for the refund of the deductible. The diagnostic visit costs $65, so I am owed $35. I contacted [redacted] and he said he would not issue me the refund of $35. He said he would issue me a refund of $22.84 to cover the cost of a part, a door switch, that he had ordered. The door switch is not listed on the invoice he gave me on 4/3/13 as a part required for the repair. I never authorized him to order any parts for installation. He is trying to charge me for this part that I never received that he is going to then charge someone else for the same part again. Until now, I haven't received any refund either the $35 or the $22.84. I am due the entire refund of $35 and should not be charged for parts that I never received. I even offered to take the part and the $22.84 if he really ordered it and couldn't return it, but he refused that offer also. I would like the entire $35 returned to me.Desired Settlement: I want to difference between my deductible and the service call refunded to me. I paid $100, but only received $65 worth of service. I want $35 refunded to me.

Business

Response:

After speaking with [redacted] from the company on 8/8/13 he stated the warranty company agreed the [redacted] deductible was accurate because of the covered part and that information was explained to the customer by the home warranty company also. The company offered to give the customer the difference from the [redacted] in exchange for the reimbursement of the part and shipping the customer declined the offer.