I apologize for the misunderstanding. We will not cut a check back to a customer for overpayment until the draft or check clears which takes approximately 10 business days. Mr. [redacted] check was cut on the 21st and available for pickup on the 26th. He picked it up on Thursday the 28th.
If...
you need anything further please let me know. A copy of the check is attached.
Sincerely;
[redacted]
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As the date of the check indicates, it was not available to me on August 21, 2014. In fact, on August 22, 2014, I spoke to [redacted]" used car manager and he told me I could not pick up the check until August 26, 2014. He lied to me on the phone. In addition, when Chapman finally authorized me to get my money, their new car manager ([redacted] is the last name) was far from professional when presenting the check to me. He greeted me with contempt, hostility, and threatening facial expression. Never once apologized, the situation was so award and uncomfortable because of his deliberate threatening manner I contemplated what my self defense options were if the situation escalated. At this point, after having to visit the dealership 5X post sale on my own time and money. The only equitable compensation would be several hundred dollars in gas money and additional courtesy service to prevent me from my ** complaint and apologize for their finance agent from calling my job repeatedly, AFTER I SPECIFICALLY TOLD HIM NOT TO.
Regards,
[redacted]
Mr. [redacted],
It was not necessary for you to return 5 times [redacted] told you that the check would be available for you on the 26th which it was. You continued to come into the store and raise your voice to most everyone in the dealership that you came in contact with even telling a customer in our showroom not to buy a car here. Again I apologize for any misunderstanding but I will not be doing anything further.
Sincerely,
[redacted]
General Manager
I apologize for the misunderstanding. We will not cut a check back to a customer for overpayment until the draft or check clears which takes approximately 10 business days. Mr. [redacted] check was cut on the 21st and available for pickup on the 26th. He picked it up on Thursday the 28th.
If...
you need anything further please let me know. A copy of the check is attached.
Sincerely;
[redacted]
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As the date of the check indicates, it was not available to me on August 21, 2014. In fact, on August 22, 2014, I spoke to [redacted]" used car manager and he told me I could not pick up the check until August 26, 2014. He lied to me on the phone. In addition, when Chapman finally authorized me to get my money, their new car manager ([redacted] is the last name) was far from professional when presenting the check to me. He greeted me with contempt, hostility, and threatening facial expression. Never once apologized, the situation was so award and uncomfortable because of his deliberate threatening manner I contemplated what my self defense options were if the situation escalated. At this point, after having to visit the dealership 5X post sale on my own time and money. The only equitable compensation would be several hundred dollars in gas money and additional courtesy service to prevent me from my ** complaint and apologize for their finance agent from calling my job repeatedly, AFTER I SPECIFICALLY TOLD HIM NOT TO.
Regards,
[redacted]
Mr. [redacted],
It was not necessary for you to return 5 times [redacted] told you that the check would be available for you on the 26th which it was. You continued to come into the store and raise your voice to most everyone in the dealership that you came in contact with even telling a customer in our showroom not to buy a car here. Again I apologize for any misunderstanding but I will not be doing anything further.
Sincerely,
[redacted]
General Manager