G'sell Homes LLC

We seed and straw one time only on ONLY DISTURBED LAND areas as stated on the standard option sheet. However, we did go above and beyond our standard procedure and went back to do a little more grading and added more seed and straw. We can not move the hill that they are requesting. It is the way...

the yard lays as it is with other homes in that subdivision. It is just the way the property lays.

I have been working with the warranty company concerning these issues. I have contacted [redacted] to go out and repair the cracks in the foundation/basement where necessary, even after all of our contracts state that no concrete work is guaranteed. We will be replacing the...

damaged sod within the next 30days weather permitting. With all the rain the sod company has not been able to cut sod and are very backed up. I have also contacted the concrete company about replacing the sidewalks, they too are backed up from the rain that we have had. I will try and find out where they are at on the list. I was not aware of the leaking fireplace or the broken trim around the window however, I will send someone out to address those issues as well. Sincerely,[redacted]-PresidentG'Sell Homes, LLC[redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted] was aware of all these issues, I sent him, & his workers (per his request) several text messages and they kept telling me that they would get it taken care of. I had the insurance adjuster out to look at my roof yesterday and they also told me that the damages to my roof are from poor workmanship, the roof was not installed correctly or professionally. The valleys are not cut in, there is no frost barrier, the nails were put in at an angel and are popping out all over the roof. I was told there is "Workmanship abuse" on my roof from tools. I was also informed that there is no way that roof should have passed inspection! If [redacted] actually does the repairs as he stated he would, and replaces the roof, I will accept the response, but not until then.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/21) */
Contact Name and Title: [redacted] - Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gsellhomes.com
The water issue they are had was due to the 24" of rain that fell that month and the amount of ground water there was caused it to...

back up through their sewer lateral and ditch leading into their basement causing hydrostatic pressure and letting the water in any crack or crevice to enter through the basement floor. Which there should not be any water under the floor and is what I tried to explain to the homeowners and is why we are not responsible for the act of mother nature. That amount of rain caused basements to leak that had never leaked before all across the area of Jefferson County, MO and the St. Louis areas. However, we did go there during the rains we were having and dug the sewer lateral up where it enters the basement to relieve the pressure and showed the homeowner the amount of water that was trapped under the floor. I do have a video of this is needed. Now please keep in mind with all this being said I believe they have lived in their home approx. 10 months and never had a leak until we received 24" of rain in one month's time. But since then the homeowner has made a claim to his insurance company and I have made one to mine to resolve this. I feel that I have addressed this in the best way I possible can considering in was no fault of mine as the home builder that we had an abundance of rain causing this damage.

August 2, 2016Revdex.com Dispute Resolution DepartmentIn regards to case# [redacted]Melinda's contract shows she purchased her home in November 2014 not November 2015 however that does not change the fact that if she has concerns or repairs that need made she was given a subcontractor's list with everyone's phone number and directions to call the appropriate person to come and made the repairs.  If she needed drywall repairs I was under the impression that she contacted them and they were taking care of it the same thing with the doors and roof repairs.  Otherwise she should contact the home buyers warranty company to have the roof repaired or replaced.  It is out of warranty with me and this is why I pay and provide a warranty with each and every home I build and sell. This is the same situation as case# [redacted]Sincerely, [redacted]G'Sell Homes, LLC

Unfortunately this is the first time we have heard anything about the doors and drywall issues.  We were contacted about the roof and have been working with her to try and get it resolved even though she is out of her workmanship one year warranty as the contract states.  We provide all of...

our homes with a 2-10 home buyers warranty at the closing of their home.  She needs to contact them for anything that is past the one year workmanship warranty.  But we will work with her to get the mentioned issues resolved and from here forward she is out of warranty with us and should utilize the 2-10 warranty we purchased for the home.  Attached is a copy of the contract and in the mean time we will contact the painters and drywall company to get these issues fixed.  Sincerely, [redacted]G'Sell Homes, LLC

Initial Business Response /* (1000, 5, 2016/01/11) */
Here is a copy of the email thread about this complaint. We are in the process of contacting and evaluating everyone who had water issues from the excessive amount of rain and floods we experienced here at the time he called.
From: [redacted],...

[redacted] mailto:[redacted]@att.com
Sent: Friday, January 01, 2016 8:09 AM
To: [redacted]@gsellhomes.com
Subject: RE: Lot 31 Brookview heights
Thanks for the response and follow up that is all I ask.
[redacted] came over and said that we will have to do an epoxy resign in the spring to fix the crack.
From: [redacted]@gsellhomes.com mailto:[redacted]@gsellhomes.com
Sent: Wednesday, December 30, 2015 1:41 PM
To: [redacted]
Subject: Re: Lot 31 Brookview heights
[redacted],
We have been really busy with all the rain trying to deal with the urgencies of everyone that's had problems with the rain and leaks but someone will be in touch with you soon
Sent from my iPhone
On Dec 30, 2015, at 1:11 PM, [redacted] wrote:
This is a formal email I am sending to G'Sell in attempting to get in communication with you.

I have made 2 phone calls, with promises from the receptionist that [redacted] will call me in response to my cracked and leaking foundation.

There has been 0 response.

Please call me ASAP to set up a time to come look at it to have the problem resolved, the house is less than 6 months old.

[redacted]
XXX-XXX-XXXX

[redacted]
Imperial MO XXXXX

Please attached documents for response to this complaint, thank you.