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GSEP Emergency Medicine

11503 NW Military Hwy Ste 202, Shavano Park, Texas, United States, 78231-1895

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Below is a re-draft/copy of the first part of the letter sent (via Certified Mail, Regular Mail, and Fax) to GSEP. I have also called and left several voice mails with GSEP. I have yet to receive any response whatsoever.

"I am writing you because it has just recently come to my attention that Greater San Antonio Emergency Physicians, P.A. (“GSEP”) has, through the collection agency, Medical Society Business Services, Inc., d/b/a *** (“BME”) out of Phoenix, Arizona, reported to the Credit Bureaus that I owe, and am delinquent in paying, a purported $270.00. This, however, is the first I have heard of any alleged debt owed to GSEP, as I was never provided with any notice, bill, statement, or other communication showing the alleged debt and/or requesting payment of same.

The discovery came pursuant to a recent review of my credit reports. After some investigation, including contacting *** Inc. who is listed on GSEP’s website as the third-party billing provider, the alleged debt appears to stem from an early June, 2017, visit to the emergency room. In speaking with the *** representative, I requested that the bill/statement be emailed to me for review. After giving the representative my email address and despite her assurances that it would be emailed to me in “2-3 minutes,” I have still not received any bill, or statement, whether by email, or otherwise from GSEP, *** or anyone else. At this time, without the benefit of having received and/or reviewed any statement, bill, or the like from GSEP (or anyone on its behalf), I cannot determine whether the claim (or amount) is legitimate and/or accurate. If you could provide such a statement or bill via email at my email address contained at the bottom of the first page, it would be greatly appreciated. With that said, please know that it is not, and has never been, my intention to not pay for any services rendered in my aid on the apparent visit to the emergency room. To be sure, I greatly value any such services rendered and fully intend at this time to pay all amounts which are actually owed.

To that end, however, I must express my concern, dismay, disappointment, and disproval of how GSEP has treated the situation in reporting (or causing to be reported) an unknown alleged debt to the Credit Bureaus. In speaking with *** the representative did not/could not say when, if ever, or where, any statements or bills were sent. If any statements or bills were sent, I can assure you that no such bill or statement was ever received. If it/they had been received, subject to validation/confirmation of the amount, I can assure you it/they would have been paid immediately."

Even more disturbing, when I called *** back a few weeks later to again inquire about the alleged bill, the representative said that *** had “left voice messages with [my] wife back in September of 2017.” Notwithstanding the HIPAA implications of such, the *** representative (who reported to be a manager) had no reasoning or explanation as to why they did not contact me, the purported obligated party on the alleged debt.

I went to the emergency room in 2014 with health insurance. Everything was paid for to the best of my knowledge. I then located a collection, on my credit report, in 2015, from the Greater San Antonio Emergency Room Physicians. I contacted the company to find out what the collection is for. They said it was for a Doctor's service. They have my name and social security number with someone else's address, telephone number, and work information. I was told it was a billing error and that I needed a letter from the hospital where the service was provided to get the collection removed from my credit history. I spent months contacting the hospital till I was finally told that they would not provide the letter. I again contacted GSEP trying to get the matter resolved. They refuse to correct the problem, and claim I owe them 675 dollars. I have not received a single bill for the balance so that I can dispute it. I sent the company a certified letter, return receipt, asking for the documentation. The company will not respond.

GSEP Emergency Medicine Response • Jun 19, 2018

June 15, 2018

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While we are disappointed that Complainant in the above referenced ID is frustrated that services rendered were not paid for by his insurance. it is clear that this issue was the result of clerical issues somewhere in the emergency department registration process at the hospital combined with a misunderstanding on the part of Complainant. Initially, the insurance submitted was inactive and the registration data received by the physician group billing department from the hospital was incorrect. When he (or his representative) called the hospital to correct the insurance information, the hospital staff member states that Complainant was told to contact Greater San Antonio Emergency Physicians to change his insurance information in their system as well. This did not happen. As a resulti Greater San Antonio Emergency Physicians was not apprised of the insurance change. We went beyond normally accepted collection standards, investing a significant amount of resources to obtain payment including sending 5 separate statements and 4 separate phone call attempts before sending Complainant to collections.

By the time he did connect with us, payment directly from the insurance was not a possibility. So, we offered a severely discounted rate (63% discount) which he did not accept. We will again offer that if Complainant remits payment of $250 for services rendered by no later than July 15, 2018. We will consider his obligation fulfilled and we will contact the collection agency to remove this issue from his credit report From there, if he chooses, he can seek direct reimbursement from his insurance.

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Address: 11503 NW Military Hwy Ste 202, Shavano Park, Texas, United States, 78231-1895

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